Very friendly and helpful.

Overall, starting from the location, comfort, all staff, cleanliness is very good.

Cons: The access road is a bit challenging, so be sure to contact the staff for an escort. It's far from anywhere, even though I don't want to go anywhere. The Wi-Fi signal is poor, Simpati signal is bad, XL is good. Pros: The location, ambiance, facilities, views, and the package doesn't include breakfast (but you get a voucher upon arrival, although the menu isn't exceptional). Totally worth it...