The room was beautiful with an amazing view. But we found cockroaches every morning in the apartment. Also we had a cut of power during one day and the hotel team just asked us to wait and be patient… so the service can really be improved for the host, we were a little bit disappointed.

Very kind personnel. Brand new cabin with comfortable beds. We were unlucky to have the neighbors partying all night long, non-stop music.

The location is nice very modern with great view but in reality the administration and maintenance is not what they show online they need to give better description. For example the address is incorrect it sent us to a random town and they don’t have laundry, (house keeping did it for us for an additional fee but she told us that they do not offer that service) The bathroom water drain seems to not work because it smelled like dirty water with human waste. We booked for 4 people and only got 2 towels no toilet paper either and no soap. There is good transportation taxis who work 24/7. The water in the faucets come out yellow. Lastly the road to get to hotel is not paved it’s a dirt road with lots of holes so beware.

Bad internet- no TV or phones for 3 of 4 days. 50 stairs to climb to get to apartment. The best view in Penol

El lugar es muy bonito y agradable, la vista espectacular. El agua sale sucia, el jacuzzi se llena con agua sucia y está dañado el agua caliente, solo algunas veces funciona y estuvo pequeño el chorro de agua. Los trabajadores son muy amables, la fogata en la noche es muy chévere, cuando lleve se moja todo el balcón y es imposible usar en jacuzzi, le cae el agua lluvia fría y hay goteras en el corredor