We had an outstanding experience at Faranda Hotel Cúcuta. Our family gathered there to celebrate my mother-in-law’s 80th birthday, and the hotel made the occasion truly memorable. From the moment we arrived, the staff was warm, attentive, and incredibly thoughtful. They took great care in ensuring every detail was handled, making the celebration feel personal and seamless. The hotel itself is beautifully designed, with tasteful and elegant décor throughout that creates a welcoming atmosphere. This was more than just a stay—it was a meaningful experience for our family. We would gladly return.

Our stay at Faranda Hotel Cúcuta exceeded every expectation. We selected the hotel to host my mother-in-law’s 80th birthday and a family reunion, and it was the perfect choice. The staff went above and beyond, paying attention to every detail and making the guest of honor feel truly special. By the end of our stay, they felt like part of our family. The décor throughout the hotel is tastefully appointed and exceptional, which added to the overall experience. We would absolutely return without hesitation.

The best hotel I have EVER stayed at! I was there for 2 weeks and it was the best place to be

The pool was ok, I did enjoy it!

More flexibility on rules and the staff is horrible specially front desk . And the were on their personal phone. .

Clean

Clean room and really good staff

I booked this hotel online for my father during a very difficult time, as his sister had just passed away. Even without speaking to anyone beforehand, the staff made sure every detail of his stay was taken care of. A special thank‑you to Maryi, who went above and beyond to ensure he felt supported and comfortable the moment he arrived. My father was extremely pleased with the food, the service, and the kindness he received throughout his stay. I would recommend this hotel without hesitation. Truly exceptional service when it mattered most.

Great rooms and good restaurant

Todo excelente

Todo el personal impresionante, desde el vigilante que te recibe que es super amable, las muchachas del front desk, nathaly y el otro muchacho del restaurant, todos son increibles, la camarera super amable tambien, las camas perfectas, Gracias a todos.

Clean room , very responsible staff

Perfect hotel , good personal and very nice attention

Estuvo lento.. el ingreso fue 1 hora tarde

This new hotel is AMAZING in all the extent of the word Hospitality. Super clean, amazing comfortable rooms, the pool is a dream place by itself, the Spa under the magic hands of Sandra's incredible massage is a must go. The most important feature is the Staff. Starting with Luz Acevedo (General Manager) with incredible customer service excellence and most important available to guests concerns, your day starts with an amazing breakfast, usually under the superb attention of Santiago who will make sure your breakfast is an extraordinary experience. He makes you feel a friend of the house. Front desk with Alejandra who will guide you to the best restaurants in town with a smile that will bright your day, and assist immediately with any stay concerns. Jesus, Overseeing the whole operation is kind of a magician resolving everything with kindness a smile and professionalism. Olga in House keeping makes sure your room is perfect and smell like a garden of flowers every day and Yanaira is an incredible young lady that together with Fabian and Faiber, will be there for you at the restaurant (amazing place) to make your experience upgraded to a 5 stars. Of course there is more staff at the hotel and all of them are amazing. if you are ever in Cucuta, Colombia, this hotel is definitely the right place to enjoy your stay. This Hotel has better Guest customer service that some 5 stars hotels. I totally recommend it. Thank you Faranda Collection Hotel Cucuta family for an amazing stay

The room was very clean, modern and well stocked. The staff was very nice and friendly.

Just amazing

Nice hotel with mediterranean restaurant

Everything

Very good place