T***n
Business
6.2
/10
Reviewed 2 week(s) ago
Beautifully designed hotel with a great location and friendly staff. However, the suite felt quite cramped, with occasional mosquitoes, poor ventilation, and limited soundproofing. The check-in information regarding hotel policies and guest benefits could also be clearer.
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Accommodation's Reply
27 Sep 2026
Pynt Hotel sincerely thanks you for choosing to stay with us and for your kind words about our design, location, and friendly staff. We are also sorry that some aspects of your stay did not meet your expectations.
According to hotel policy, each room accommodates a maximum of two registered guests. During your stay, our staff noticed a third person entering the room and therefore needed to contact you several times for verification and reminders. This policy is in place to protect the security, privacy, and interests of all guests. We sincerely apologize if the way this was communicated caused you any inconvenience. We will remind our staff to explain the policy more clearly and thoughtfully during check-in.
Your feedback regarding the room layout, ventilation, soundproofing, and mosquitoes has also been noted for further inspection and improvement. Thank you again for sharing your experience. We hope to have another opportunity to welcome you and provide a more comfortable stay.


