9.0
Exceptional
From 127 reviews
Cleanliness

9.2

Room Comfort

8.8

Service and Facilites

9.2

Traveler Reviews Illa Cozumel

Number of reviews per page
20
40
Top reviews
Natalia
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

👍
Jennifer
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Modern clean rooms with a safe and tranquil vibe. Antonio and Diego were great.
Kurt
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hi . Hotel clean Staff great. Music from bar next till 4 am. So can not recommed. Booming music even with ear plugs could not sleep
Stephan
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The only reason why I gave it this rating is because next-door there is a pub that plays music into the wee hours of the morning on the weekends and special event days like carnival. The noise will keep you awake and ear plugs will not work. It was LOUD! If it wasn’t for that, the room was spacious ,clean and close to all amenities. The staff was awesome and helpful when needed.
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Sean
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

It’s a nice place, great location and wonderful staff. However, 1) it is in a construction zone with both the roadway closed in front of the hotel and a hotel being built next to it; 2) the WiFi is very weak and I got kicked out of two online meetings - one which I was giving a presentation. I travel all over the yucatan and this has never happened to me.
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Stephen
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

My only complaint is the Expedia page says there is free on site parking when there is not. There is street parking if/when you can find it. Other than that this place is excellent. Staff are great. Would recommend.
joshua
icon-
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

nice little place close to downtown.
Janna
icon-Leisure
Leisure
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Okay this place would have 5 stars if it wasnt for the bar next door playing very loud music until 4am for both of the nights I stayed here (fri & sat) During the day this place is like a little oasis, spotless, safe, very friendly staff, perfect little pool area for catching the sun. However, if you want to sleep between the hours of 10am and 4am don’t book here. I had ear plugs AND noise cancelling headphones playing my own music and still could hear the neighbourhood noise. I get it, out of the hotels control, but this needs to be better advertised and disclosed. 4am is a lot later than the typical midnight or even 2am bar timing. It was restless and honestly ruined the experience. And for the record, I met and chatted with multiple other guests in other rooms and they all had the same issue. I did ask and receive earplugs but honestly - it didn’t do much but make sleeping uncomfortable. I truly wish I could say I would be back because this place would be a gem if it wasn’t for the late night/ early morning noise.
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Jane
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great proximity to the ferry terminal and Centro. There are nightclubs close by, which were only an issue on the weekends, no fault of the property.
Jason
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Loved it!! Great location great room, it was terrific and the staff was amazing Except for some rainwater getting in the room during a monsoon but welcome to Cozumel. The continental breakfast was better than expected too.
Amy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Thos hotel was Absolutely Wonderful!!! We would stay here again and we definitely recommend it to anyone looking for a super central hotel while in Cozumel. All of the shops and restaurants are within a one to ten minute walk. The staff are SO friendly and the continental breakfast that's included is just Great. The fresh squeezed OJ is Fantastic 😊 The only thing I would mention is that I think this hotel is Perfect if you are out doing activities. If you are looking to just chill by a pool and have some drinks from the bar I would choose another hotel because the pol is super tiny and there isn't a restaurant or bar at the hotel. This being said ... definitely stay here if you are going to be out and about and just want to cool down after. Thanks to all the staff for making our time in Cozumel sooooo fun. Amy and Clint from Canada 🤗
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Valerie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Lovely, small unique hotel. Close to restaurants, transportation, safe and walkable.
Lucie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Dry nicely laid out for. a 2 star hotel. Nice staff / good continental breakfast. As it’s located in Centro, very close to nice restaurants
Douglas Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

We stayed here 9 days and found it to be very good for us. The area has many good places to dine that were very nicely priced. The hotel staff were all friendly and helpful (special shout out to Carlos who was a pleasure to see every day!). Our only negative was that there needs to be more clothes hangers and clothes storage in the rooms...we do not like working out of a suitcase on an extended stay.
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Christopher
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

The online pictures were a little misleading. The pool and pool area was much smaller than the pictures looked. The room was pretty nice however the tile flooring showed a lot of wear and tear. It was very clean though and always smelled so good when you walked into the room. We are divers, so the room and hotel wasn't why we were there, but it could have been a little nicer. The location was perfect if you want to be in town. It's one block from a taxi station so getting anywhere was very easy and there are multiple restaurants in walking distance. I would recommend this hotel in spite of the few things noted.
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Katherine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Enjoyed the location of the hotel, security of the property and good housekeeping. Our towels were refreshed when needed and toiletries refilled. AC works, shower was good and bed comfortable with blackout shades doing their job. We didn’t notice any noise issues when staying over a weekend. Would certainly stay again!
Karen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Beautiful place, close to everything
Corrina
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Super close to ferry, airport and shopping. The grounds, our room and the staff were absolutely lovely. Would definitely stay here again
Jeremy
icon-Leisure
Leisure
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

The property was perfect for my needs. Quiet neighborhood very close to entertainment and dining. Diego was absolutely the best. Recommended scooter rental and very knowledgeable about all things Cozumel. I left an expensive pair of prescription glasses at a club the night before my flight, and Diego retrieved them for me and mailed them to Austin Texas. The entire staff were incredible! Looking forward to renting 8-10 units later this year for a company vacation. Thanks again Diego! You are awesome!
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Jason
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Like that the property is secured. Not anyone can just walk in. Rooms were decent. Quiet area. Easy walk to get to our favorite bars.
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