Four Points by Sheraton Bekasi

Explore Four Points by Sheraton Bekasi
9.5
Exceptional
From 205 reviews
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Cleanliness

9.5

Room Comfort

9.5

Meal

9.3

Location

9.5

Service and Facilites

9.5

People often mention about Four Points by Sheraton Bekasi
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Staff Friendliness (38)
Bedroom (36)
Room Space (34)
Ambiance (33)
Bathroom (33)
Hotel Area (33)
Family Friendly (32)
Accessibility (29)
Variety (28)
Wifi (27)
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Traveler Reviews Four Points by Sheraton Bekasi

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40
Customer reviews
m***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Staying here was quite a pleasant experience, the location, cleanliness of the room, variety of food at breakfast, and friendliness of the staff made for a pleasant experience.
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Accommodation's Reply
30 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Four Points by Sheraton Bekasi. We are delighted to hear that you enjoyed the hotel's location, the cleanliness of your room, the variety of breakfast options, and the friendly service from our team. We look forward to welcoming you back again. Sincerely, Panji Ramadan, Rooms Division Manager, Four Points by Sheraton Bekasi
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F***s
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9.4
/10
Reviewed 2 week(s) ago
It was fun, everything was clean and comfortable.
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Accommodation's Reply
21 Oct 2026
Dear Gentlemen/Ladies, Thank you for your positive review. We are delighted to hear that your stay was memorable. We look forward to welcoming you again at Four Points by Sheraton Bekasi. Sincerely, Panji Ramadan, Head of Housekeeping, Four Points by Sheraton Bekasi
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raditya p.
icon-Staycation
Staycation
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the rooms are very comfortable, and direct access to the mall is a plus.
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Accommodation's Reply
13 Oct 2026
Dear Mr./Ms. Raditya, Thank you for sharing your experience with us. We are delighted that you enjoyed the friendly staff, comfortable rooms, and convenient access to Pakuwon Bekasi Shopping Mall. We hope to welcome you back to Four Points by Sheraton Bekasi again. Sincerely, Panji Ramadan, Rooms Division Manager, Four Points by Sheraton Bekasi
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I***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very happy.. The room is nice, the food is all delicious, the staff are all friendly.. Everything is satisfying 🙏
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1 people find it helpful
Accommodation's Reply
13 Oct 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed the comfort of your room, the food we served, and the friendliness of our team. We sincerely hope to welcome you back to Four Points by Sheraton Bekasi. Sincerely, Panji Ramadan, Rooms Division Manager, Four Points by Sheraton Bekasi
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WidiaSantoso N. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Thank you for the hospitality, and thank you very much Mrs. Vella for your kindness at breakfast 💙
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Accommodation's Reply
13 Oct 2026
Dear Mrs. Widia Santoso, Thank you for your kind words. We are delighted that you enjoyed our hospitality and will be sure to share your appreciation with Mrs. Vella for making your breakfast experience extra special. Warmest regards, Panji Ramadhan Rooms Division Manager Four Points by Sheraton Bekasi
Verified Traveler
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
The hotel staff are all friendly, the rooms are spacious and clean. The pool facilities are also comfortable. This is my second staycation here with the kids. Highly recommended, and easy access to the mall. I'm completely satisfied.
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1 people find it helpful
Accommodation's Reply
13 Oct 2026
Dear Valued Guests, Thank you for choosing Four Points by Sheraton Bekasi as your family vacation destination. We are delighted that you and your family enjoyed the comfortable rooms, the pool facilities, the friendly staff, and the convenient location near Pakuwon Bekasi Shopping Mall. We look forward to sharing more wonderful moments with your family on your next visit. Sincerely, Panji Ramadan, Head of Rooms, Four Points by Sheraton Bekasi
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V***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 4 week(s) ago
Staying at Four Points by Sheraton Bekasi was a pleasant experience. The hotel is comfortable, modern, and has a tranquil atmosphere, making it suitable for both staycations and business trips. The rooms are clean, comfortable, and well-equipped with amenities. The beds are also comfortable for a good night's rest. The hotel grounds feel neat and well-maintained, and the staff are friendly and responsive. The breakfast menu offers a wide selection and is delicious. Its location is also a plus, as it is easily accessible. Recommended for staycations, business trips, or short family vacations. 🥂✨
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Accommodation's Reply
13 Oct 2026
Dear Guest, Thank you very much for taking the time to share your feedback about your stay. We are delighted to hear that you were satisfied with the comfort of your room, the hotel facilities, the breakfast, and the service of our staff. Your kind words are a great encouragement to us, and all of our staff will do their best to ensure that your stay at Four Points by Sheraton Bekasi is even more comfortable. Thank you again. Panj Ramadan, Director of Rooms, Four Points by Sheraton Bekasi
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Wasri D.
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Staycations here are enjoyable. Kids also have plenty of activities, making it perfect for families. The staff is friendly, the food is delicious, and the kids are happy. The swimming pool is spacious. It's the best place for a staycation in Bekasi City.
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Accommodation's Reply
13 Oct 2026
Dear Ms. Vasri, Thank you for sharing your family's experience at Four Points by Sheraton Bekasi. We are delighted to hear that you and your family enjoyed the activities we provided and were satisfied with our friendly staff, food, and pool facilities. We hope to welcome you and your family back for another wonderful vacation. Sincerely, Panji Ramadan, Rooms Division Manager, Four Points by Sheraton Bekasi
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Zikri h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room is comfortable, fragrant, and the city view room is nice.
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2 people find it helpful
Accommodation's Reply
13 Oct 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the comfort of the room, the fresh scent, and the city view contributed to your stay. We look forward to welcoming you back on your next visit. Sincerely, Panji Ramadan, Rooms Division Manager, Four Points by Sheraton Bekasi
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff was very friendly, the breakfast menu was varied and delicious. The hospitality was top-notch.
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Accommodation's Reply
13 Oct 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the friendliness of our staff, the varied breakfast menu, and the excellent service made your stay memorable. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back again soon. Sincerely, Panji Ramadan, Rooms Division Manager, Four Points by Sheraton Bekasi
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Mugi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The sky lobby is beautiful, the staff are very friendly, and it's connected to Pakuwon Mall Bekasi. The gym and swimming pool are great.
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2 people find it helpful
Accommodation's Reply
13 Oct 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the Sky Lobby, friendly staff, direct access to Pakuwon Mall Bekasi, and the fitness and pool facilities made your stay enjoyable. We look forward to welcoming you back on your next stay. Sincerely, Panji Ramadan, Rooms Division Manager, Four Points by Sheraton Bekasi
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Galih c. i. p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Favorite, comfortable, feel at home, will definitely come back again.
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1 people find it helpful
Accommodation's Reply
13 Oct 2026
Dear Valued Guest, Thank you for your positive review and your trust in us. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again and providing you with another memorable experience. Sincerely, Panji Ramadan, Rooms Division Manager, Four Points by Sheraton Bekasi
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Yayang N. E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
From the lobby, from security to the hotel staff, they were all very friendly, assisting with the entire check-in process, making it smooth and pleasant. This was my first time staying here, and the service was impeccable. I look forward to returning for another memorable experience. Thank you, all the staff and management.
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1 people find it helpful
Accommodation's Reply
13 Oct 2026
Dear Gentlemen/Ladies, Thank you for your wonderful review. We are delighted to hear that the friendly welcome and impressive service from our team were excellent. Your compliments encourage us to continue striving for the best service. We hope to welcome you back again and be a part of your memorable experiences. Sincerely, Panji Ramadan, Rooms Division Manager, Four Points by Sheraton Bekasi
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A***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
My first experience staying at this place. Overall, it's okay. I like the hotel because it's super clean, and the staff is friendly. I even got an upgrade because it was my first time staying here. The food is standard, but it's worth a try 😊. The fitness center and swimming pool are clean, so I really enjoyed my stay here.
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Accommodation's Reply
13 Oct 2026
Dear Valued Guest, Thank you for choosing our hotel for your first stay. We are delighted to hear that the cleanliness of the hotel, the friendliness of our staff, and the facilities of our fitness center and swimming pool helped you feel comfortable throughout your stay. We hope this experience will be the beginning of many more memorable stays in the future. We look forward to seeing you again soon! Sincerely, Panji Ramadan, Rooms Division Manager, Four Points by Sheraton Bekasi
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V***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very convenient while at Four Points and access to the mall without leaving the hotel.
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Accommodation's Reply
13 Oct 2026
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you found our accommodations comfortable and the direct access to the shopping mall easy. We hope to welcome you back to Four Points by Sheraton Bekasi again. Sincerely, Panji Ramadhan, Rooms Division Manager, Four Points by Sheraton Bekasi
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Ismar L.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The hotel staff was very helpful and friendly.
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Accommodation's Reply
14 Oct 2026
Dear Gentlemen/Ladies, Thank you for your review. We are delighted to hear that our team's friendly service was helpful to you. We hope to welcome you back to Four Points by Sheraton Bekasi again. Sincerely, Panji Ramadan, Rooms Division Manager, Four Points by Sheraton Bekasi
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A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Worth the money, kids friendly, access to the mall is a very plus point.
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Accommodation's Reply
14 Oct 2026
Dear Valued Guest, Thank you for your kind review. We are glad you and your family enjoyed your stay, especially our family-friendly facilities and direct access to Pakuwon Mall Bekasi. We look forward to welcoming you back for another enjoyable stay. Warmest regards, Panji Ramadhan Rooms Division Manager Four Points by Sheraton Bekasi
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Roza F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Enjoyed stay here with my baby boys. We spent our weekend here to enjoy the pool and the mall activities. Hotel kids activities were amazing; they have a playground, kids activities, donut decoration, cake decoration, meet and greet with a mermaid, and during breakfast, they have a clown. It's really fun, will visit again.
1 people find it helpful
Accommodation's Reply
14 Oct 2026
Dear Mr. Roza, Thank you for sharing your wonderful family experience with us. We are delighted that you and your little ones enjoyed the pool, mall access, and our kids' activities. We look forward to welcoming your family back for another fun-filled weekend at Four Points by Sheraton Bekasi. Warmest regards, Panji Ramadhan Rooms Division Manager Four Points by Sheraton Bekasi
Lenny J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The hotel has direct access to the mall, and the staff is very friendly and helpful. Mr. Arif assisted me at the front desk. The food is plentiful and varied.
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Accommodation's Reply
14 Oct 2026
Dear Lenny, Thank you very much for your stay with us. We are delighted that you enjoyed the facilities at Fukkawan Bekasi Shopping Centre, the variety of restaurants, and the friendly service from our staff. We greatly appreciate your compliments, Arif. We hope to welcome you back to Four Points by Sheraton Bekasi again. Thank you again. Pajin Ramadan, Head of Rooms, Four Points by Sheraton Bekasi
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Ms
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
good experience stopping by cafe lti 22
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1 people find it helpful
Accommodation's Reply
14 Oct 2026
Dear Mr./Ms. Noorti, Thank you for your review of your experience in our Botanic Lounge. We are delighted that you enjoyed your stay with us and hope to welcome you back to Four Points by Sheraton Bekasi again. Sincerely, Panji Ramadan, Rooms Division Manager, Four Points by Sheraton Bekasi
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Number of reviews per page
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40