Aston Inn Lumajang - East Java

Explore Aston Inn Lumajang - East Java
9.4
Exceptional
From 68 reviews
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Cleanliness

9.4

Room Comfort

9.4

Meal

9.1

Location

9.4

Service and Facilites

9.3

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Traveler Reviews Aston Inn Lumajang - East Java

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Customer reviews
Budiharti
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly... The room is clean.
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Accommodation's Reply
06 Feb 2026
Dear Mr. Budiharti, With our deepest respect from Aston Inn Lumajang, Thank you for your 5-star rating 🙏 We are delighted to hear that you appreciated the friendliness of our staff even during the busy check-in period. Your compliments are a great inspiration to our entire team. Thank you also for your well wishes and encouragement. We will continue to strive to improve and enhance our facilities to provide even more comfortable and memorable stays for all our guests. We hope to welcome you back in the future. Sincerely, Othniel Reza El Syadai, General Manager
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Budiharti
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10.0
/10
Reviewed 3 week(s) ago
Friendly hotel staff, delicious food, clean rooms
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Accommodation's Reply
06 Feb 2026
Dear Mr. Budiharti, Greetings from Aston Inn Lumajang. Thank you for your review and 5-star rating 🙏 We are delighted to hear that the friendliness of our staff was still evident even during the busy check-in period. Your compliments are a great inspiration to our entire team. Thank you also for your kind wishes and greetings. We will continue to strive to improve our facilities to provide you with an even more comfortable and memorable stay. We hope to welcome you back again in the future. Sincerely, Othiel Reza El Syadai, General Manager
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Ayyub
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Staycation
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8.5
/10
Reviewed 6 week(s) ago
very impressive... the suggestion for us to play billiards is very difficult... maybe that's all... the rest is all good
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Accommodation's Reply
15 Jan 2026
Dear Mr. Ayyub, Greetings from Aston Inn Lumajang. Thank you for your excellent review and rating. We are delighted to hear that you were overall satisfied with our services and facilities. We apologize for the inconvenience caused by the billiards game. This feedback is very important to us, and we will immediately inform the relevant team to simplify and improve processes for our guests. Thank you again for your suggestion and trust. We look forward to welcoming you back again with an even better experience. Sincerely, Othiel Reza El Syadai, General Manager
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adrianus b. y.
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Leisure
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10.0
/10
Reviewed 6 week(s) ago
Good facilities and Gorgeous view from 8th floor room
1 people find it helpful
Accommodation's Reply
15 Jan 2026
Dear Bp. Adrianus, Warmest Greetings from Aston Inn Lumajang Thank you for your kind review. We’re delighted to hear that you enjoyed our facilities and the gorgeous view from your 8th floor room. Your positive feedback truly motivates our team to keep delivering the best experience. We look forward to welcoming you back for another wonderful stay. Regard, Otniel Rezha El Syadai General Manager
J***o
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
The staff is friendly, even during chaotic check-in rush hours. 5 stars for a 3-star hotel in this city. Hopefully, they'll expand the hotel further to improve the facilities.
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Accommodation's Reply
09 Jan 2026
Dear Valued Guest, Greetings from Aston Inn Lumajang. Thank you for your review and 5-star rating 🙏 We are delighted to hear that the friendliness of our staff was still evident even during the busy check-in period. Your compliments are a great inspiration to our entire team. Thank you also for your well wishes and encouragement. We will continue to strive to improve and enhance our facilities to provide you with an even more comfortable and memorable stay. We hope to welcome you back again in the future. Sincerely, Othiel Reza El Syadai, General Manager
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J***i
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Leisure
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9.4
/10
Reviewed 7 week(s) ago
The hotel is still very clean, the breakfast is delicious and varied, and the staff is friendly.
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Warm greetings from Aston Inn Lumajang. Thank you for your positive review and rating. We are delighted to hear that you felt comfortable with the clean hotel, enjoyed the delicious and varied breakfast, and felt the friendliness of all the staff. We hope to welcome you back again in the future. Sincerely, Othiel Reza El Syadai, General Manager
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Verified Traveler
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Leisure
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8.5
/10
Reviewed 8 week(s) ago
(+) new hotel, clean & comfortable.. the room & bathroom lights are bright.. and there is a dispenser in the room hallway, so you don't have to worry about running out of drinking water.. strategic location.. (-) the bathroom glass is still transparent.. so if you take a shower you have to turn off the lights, but it is still faintly visible from the bed area if there is a light on.. it's a shame when staying with children who are already teenagers / adults it's a bit less suitable
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Warm greetings from Aston Inn Lumajang. Thank you for taking the time to share your experience with us. We are delighted to hear that you were pleased with the hotel's new and clean facilities, the lighting in your rooms and bathrooms, and the water dispensers in the hallways. We also appreciate your appreciation for the hotel's excellent location. Regarding your suggestion about the transparent bathroom mirror, we apologize for any inconvenience this may cause, especially when traveling with younger or older individuals. We have noted this valuable feedback and will forward it to the relevant department for evaluation and future improvements to enhance guest comfort and privacy. Thank you for your trust, and we look forward to welcoming you back in the future for an even better stay. Sincerely, Othiel Reza El Syadai, General Manager
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I***e
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Transit
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10.0
/10
Reviewed 10 week(s) ago
New and clean hotel, extra clean and comfortable bathroom, centrally located.
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Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Warm greetings from Aston Inn Lumajang! Thank you so much for your kind review. We are delighted to hear that our cleanliness and service impressed you. Such feedback is very important to us in maintaining and continuously improving the quality of our service. We hope to see you again at Aston Inn Lumajang. We look forward to welcoming you back next time. Sincerely, Othiel Reza El Syadai, General Manager
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N***i
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Leisure
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10.0
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly, and the service was excellent. The food was delicious and varied. The station shuttle service made accommodations very convenient.
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Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Warm greetings from Aston Inn Lumajang! Thank you so much for your positive review. We are delighted to hear that our cleanliness and service impressed you. Such feedback is very important to us for further development and improvement of our service. We hope to see you again at Aston Inn Lumajang. We look forward to welcoming you back next time. Sincerely, Othiel Reza El Syadai, General Manager
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d***y
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8.5
/10
Reviewed 11 week(s) ago
A worthwhile hotel in Lumajang, Aston Inn standard service and rooms are more spacious than Aston Inn in Surabaya
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Warm greetings from Aston Inn Lumajang! Thank you so much for your kind review. We are delighted to hear that our cleanliness and service impressed you. Such feedback is very important to us in maintaining and continuously improving the quality of our service. We hope to see you again at Aston Inn Lumajang. We look forward to welcoming you back next time. Sincerely, Othiel Reza El Syadai, General Manager
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Jennii T.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
Only big hotel in the area to see Tumpak Sewu and Bromo
1 people find it helpful
Accommodation's Reply
10 Dec 2025
Dear Our Beloved Guest, Warmest Greetings from Aston Inn Lumajang. Thank you so much for your review! We’re delighted to be your accommodation of choice while exploring the breathtaking Tumpak Sewu and Mount Bromo. As one of the biggest hotels in the area, we’re proud to provide comfort, convenience, and friendly service to support your journey. We’re thrilled to know our location worked well for your travel plans! We truly look forward to welcoming you back on your next adventure. Warm regards, Otniel Rezha El Syadai General Manager
Y***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Clean room, always maintain and improve
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Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Warm greetings from Aston Inn Lumajang! Thank you so much for your positive review. We are delighted to hear that our cleanliness and service impressed you. Such feedback is very important to us for further development and improvement of our service. We hope to see you again at Aston Inn Lumajang. We look forward to welcoming you back next time. Sincerely, Othiel Reza El Syadai, General Manager
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F***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 11 week(s) ago
Overall the hotel was really nice and modern for Lumajang standard. You get what you paid for. Staff and the room was lovely. However, limited to no space for parking and the hotel meal was average. Would stay here again and hope they would improve the meal standard.
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Accommodation's Reply
05 Dec 2025
Dear Our Beloved Guest, Thank you very much for your valuable feedback. We’re delighted to hear that you found our hotel modern and comfortable, and that our staff and rooms left a good impression. We sincerely apologize for the limited parking space and that our meals did not fully meet your expectations. Your comments are very important to us, and we will certainly work on improving the quality of our dining offerings. We truly appreciate your willingness to stay with us again, and we look forward to welcoming you back with an even better experience. Regards, Otniel Rezha El Syadai General Manager
Alfida
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The place is comfortable with beautiful views of Lumajang city. Recommended for honeymoons or just a staycation.
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1 people find it helpful
Accommodation's Reply
05 Dec 2025
Dear Ms. Naila, Warmest regards from Aston Inn Lumajang! Thank you very much for your review! We are so glad that you enjoyed our comfortable atmosphere and the beautiful view of Lumajang. Your feedback for your stay or honeymoon means a lot to us. We look forward to welcoming you back again for an even more enjoyable experience on your next visit. Best regards, Otniel Reza El Saidai General Manager
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel staff was very friendly, the check-in process was fast, the breakfast had many delicious choices, there was herbal medicine, there was pressed juice that we made ourselves, it felt like home, the roti sisir was really delicious.
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Accommodation's Reply
29 Nov 2025
Dear Valued Guest, Warmest regards from Aston Inn Lumajang! Thank you for your warm review! We are so glad you felt comfortable with us. We are pleased to know that our staffs are friendly, our check-in process is fast and our wide selection of breakfast items including herbal drinks, freshly squeezed juices and your favorite roti sisir (flat bread) provided a memorable experience. We look forward to welcoming you back again soon. Best regards, Otniel Reja El Saidai General Manager
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C***n
icon-Business
Business
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8.5
/10
Reviewed 13 week(s) ago
Comfortable room... Okay breakfast and menu
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Accommodation's Reply
29 Nov 2025
Dear Valued Guest, Warmest regards from Aston Inn Lumajang! Thank you for your positive review! We are pleased to know that you felt comfortable with our room and enjoyed our breakfast and diverse menu. We hope that this wonderful experience will bring you back to Aston Inn Lumajang again. See you on your next visit. Best regards, Otniel Reza El Saidai General Manager
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G***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 15 week(s) ago
First, I wanted to order, I asked by phone about the availability of connecting rooms, they said there were and suggested to book a superior room, but after checking in, there were no connecting rooms. Second, because there were no non-smoking rooms available, I had to upgrade to a deluxe room by adding 100 thousand rupiah per room. Third: when I checked in, I got 2 rooms. I asked if the rooms were close together, they said they were close, just a short distance from the elevator, but it turned out to be far away... So be careful if you want to order... you have to make sure first.
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Accommodation's Reply
12 Nov 2025
Dear Ms. Galina, Best regards, Aston Inn Lumajang Thank you for taking the time to write us a review. Your review will serve as a positive feedback to keep our team committed to providing the best possible service to all our guests. We would like to inform you that room availability is only known upon check-in, so if you book with special requests, we will try to match your room with availability at that time. We hope to welcome you back soon. Best regards, Otniel Rezha El Syadai General Manager
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R***n
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 16 week(s) ago
New hotel in Lumajang, just three months old. The environment and rooms are clean, and the bathrooms are spacious with a new design. However, the restaurant area is small, and the breakfast food is not very tasty. There are plenty of choices, but some of the menu items are bland, and the rice cake is limp and watery. The green beans taste like water.
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Accommodation's Reply
04 Nov 2025
We would like to extend our warmest greetings to all guests of Aston Ruma River Hotel. Thank you for taking the time to write a review. We apologize for any inconvenience this may have caused you with our breakfast service and menu. We appreciate your valuable feedback, which will help us to improve our services. Bubur Baldi Hijau has a variety of spices and porridges to choose from to suit your taste. We look forward to welcoming you again. Thank you, General Manager Ottenier Reza El Shade
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Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 16 week(s) ago
Friendly service, delicious and varied breakfast, nice, clean rooms with views, and a relatively new hotel with a modern, minimalist design. It's a top-tier hotel in Lumajang.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Warmest regards from Aston Inn Lumajang! Thank you for taking the time to share your experience staying at our hotel. We are delighted to know that the service from our staff and our facilities met your expectations and provided a pleasant experience. We look forward to welcoming you back again on your next visit and providing you with an even more memorable experience at Aston Inn Lumajang. Best regards, Otniel Reza El Saidai General Manager
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y***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
It's pleasant, close to the city center and clean, the service is also satisfactory.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Warmest regards from Aston Inn Lumajang! Thank you for taking the time to share your experience staying at our hotel. We are delighted to know that the service from our staff and our facilities met your expectations and provided a pleasant experience. We look forward to welcoming you back again on your next visit and providing you with an even more memorable experience at Aston Inn Lumajang. Best regards, Otniel Reza El Saidai General Manager
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