The service was less than pleasant. The first time I showed the e-Holidays app, the bald man was rude. He told me to just state my name. Couldn't I just say, "Excuse me, can you state the name of the reservation?" Then I asked for two extra beds on the app, but the hotel didn't ask for two extra beds. I showed them the information on the app, and they yelled at me. Then my parents asked why there wasn't a water heater in the room, even though they had stayed at Abas Syariah before. The answer was, "Because you ordered it on the app. If you book through the hotel, there's a water heater in every room." This was the first time I've stayed in a hotel out of town, and that was the answer. Whether you book through the app or through the hotel directly, the service should still be good, there shouldn't be any discrimination, because you're both paying.

Comfortable, safe, and fully equipped. Just a suggestion: provide a water dispenser upstairs and have a refill policy.

Good, friendly staff. The only thing the staff didn't check was a few amenities, so the TV remote was missing batteries.

The location is good, in fact, excellent for me, as it's close to my destination. The room was nice, clean, and reasonably priced. The service was also quite satisfactory. The food options were minimal (only white rice, long beans, an omelette, tea/coffee, water from the dispenser, and noodles). This was my first stay at this hotel, but my second was truly unpleasant (I'll write this review later).

I feel cheated when I booked this deluxe room because the deluxe room photos on the app differed from the one I received at this hotel. The app photos were impressive, but the reality wasn't. The hotel staff argued when I complained about the difference between the photos on the app and the room I received that the photos were from the app, not from us, and that there are two types of deluxe rooms. Why aren't those two types shown? It's the same as cheating if what is shown is good but what is provided is not what customers see in the app photos. I'm fed up with staying here, even though this is my second time and the first time (booking a superior room) was quite impressive. If I didn't feel cheated, I would keep coming back to this hotel because of its proximity to my destination. Improve the service immediately, or customers will slowly disappear. Thanks.