The Andean Palace has an amazing group of staff who respond right away on Whatsapp. Their attention was directed towards guests. For the price the hotel does the job. The bathroom is very small, uneven water temperatures, and some old flooring. There are not many lights at the hotel so it is rather dark at night especially coming back from tours. Lastly, the room doors had windows with unsealable cracks along with a simple metal key to keep the door locked. The breakfast was very simple and was served late on our first day. It wasnt great. Fruit and bread primarily.

Las 3 primeras noches nos tocó la habitación principal y era muy linda, las 2 últimas noches nos cambiaron a una habitación que era muy fea, sin ventanas, el baño con olor feo, la ducha no andaba bien, el TV solo funcionaba por bluetooth. Las personas súper amables y atentas a nuestras necesidades

Muy buena atención por parte de todo el personal, el lugar súper cómodo y limpio, manteniendo la esencia de la época pero con mejoras de seguridad. La ubicación excelente, cerca de todo. El desayuno bueno,no muy variado pero rico.

Hotel staff was incredibly knowledgable with the area and provided tons of helpful information throughout stay. Hotel itself provided all necessary amenities one needs and was in a safe area walking distance from city center.

We arrived and our room had a plumbing problem, so the manager put us in a different hotel near by. We only wanted to rest and shower after a long flight from EU. Then the next day we came back to the hotel and the room looks nice, but we realized the big window to the balcony didn't have any isolation. Which took us to suffer very cold nights at in the room, plus we heard the noisy, busy street below us. Not only that, they want us to pay for a heater 15$S per night, insane. Breakfast is very basic, coffee, tea, cereal, bananas, bread and a couple slices of coldcast, not good at all. That place has potential, but it needs works from the management.

The staff was amazing. They helped in every way possible to make the stay great. Would recommend to anyone.

Excelente hotel

Nice colonial building

Nice little hotel great location close to everything.had to catch an early train and they prepared a to go breakfast which was nice

Very friendly staff and nice hotel. We were a bit cold which is why we are not giving it 5 stars but overall a very nice choice if you’re staying in Cusco!

The hotel is old and rundown. Stuff was very nice. Dicent breakfast. My room didn't have any windows.

Nice central location from which to explore Cusco on foot. Great breakfast, very comfortable beds, hot shower, super cute room and courtyard area.

It’s a clean Hotel-Boutique in a great location with friendly staff, but the real highlight was the spacious room with comfortable beds. I wasn’t very impressed with the breakfast options, but it helped to at least have something in my stomach before starting the day. The lady who helped with check-in also arranged a shuttle to the airport for the next morning (for an additional charge),which was another plus.

Gorgeous place and just 4 blocks from main square. Everyone super friendly. We even got breakfast to go as we left early.

Very spacious room. Accommodating - allowed us to store baggage while we did a 5-day trek. Eclectic decor - mixing modern and historic details. Great location. Offered us a box lunch when we had to check out very early in the morning before breakfast was served.

It is a beautiful building but really needs some work on a few key issues 1. Internet upstairs in our room was terrible. 2. Shower leaked 3. Room was cold, I know it's Cusco but even so. 4. Staff were friendly but really need some additional training. 5. Room skylight needs a curtain On the plus side 1. Water pressure was good 2. Great location 3. Good breakfast 4. Lovely decoration

All staff were excellent and hard working. Kept my luggage safe while I was away and arranged taxi transfers on time

good experience！

This was definitely an amazing place to stay out. They were so hospitable breakfast was always great. The only real issue I had was that it is located on a very busy street. Therefore it was not quiet during the night resulting in a horrible night’s rest.

If you are looking for a Hotel in Cusco, we stayed at La Llave and I highly recommend it. A stunning historical building with a beautiful spacious room. Daily breakfast included fruits, breads, cheese, meat, avocado, and made to order eggs. Juices, tea & coffee. The staff was lovely and always right there to help in any way. It was very central - just blocks away from the main plaza and all of the sites. Very reasonable price. What a gem!