The check-in and check-out procedure was pretty clear, simple, and flexible (since it was a self check-in). The unit was nice, with 2 cozy bedrooms, a clean bathroom, a decent-sized equipped kitchen (microwave, fridge, induction stove, kitchen tools, basically you could make simple meals there), a little balcony plus a washing machine so you don't have to worry about laundry. Amenities like clean towels, body wash, shampoo, hairdryer, laundry detergent, and iron were provided too. There are a gym and a swimming pool on the rooftop too. The location is also great. There is a convenience store downstairs next to the lobby and another two across the building. A CAT bus stop (a free bus to central areas) is across the street as well. Also, there are lots of bakeries, food hawkers and restaurants, coffee shops, and pharmacies all within walking distance along Macalister Street. If you go to Penang for a medical trip, this is one of the perfect places to stay since it's only a few minutes' drive/by taxi to big hospitals. The lobby and the lifts could get pretty busy around check-in or dinner hours, but it's understandable. If you come here with a big group like families, make sure to request units on the same floor (for ease of access) since it's a 30+ floors building. Overall, it was a great experience! We would love to come back someday.
