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Helios City Hotel Balikpapan
Explore Helios City Hotel Balikpapan
Overall Ratings & Reviews Helios City Hotel Balikpapan
Traveloka (79)
9.0
Exceptional
From 79 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
9.0
Meal
8.7
Location
9.0
Service and Facilites
8.8
People often mention about Helios City Hotel Balikpapan
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Wifi (2)
Room Space (2)
Bedroom (2)
Distance to City Center (1)
Accessibility (1)
Family Friendly (1)
Staff Friendliness (1)
Ambiance (1)
Bathroom (1)
Hotel Area (1)
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Traveler Reviews Helios City Hotel Balikpapan
Number of reviews per page
20
40
Customer reviews
S***A
Staycation
9.4
/10
Reviewed 3 day(s) ago
The staff is friendly, the hotel is nice, neat, clean, and smells good, and the Netflix experience is really satisfying. I'll definitely be back next time. Continued success, Helios Hotel ☺️
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AA
Aris A.
Business
9.7
/10
Reviewed 2 week(s) ago
Nice new hotel with sky lounge
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Sisca P.
Leisure
9.4
/10
Reviewed 5 week(s) ago
The location is quite strategic. The rooms are quite spacious, clean, and have quite complete amenities. Outside the room, there's also a water dispenser, coffee, tea, and sugar. On the rooftop, there's a Skyline restaurant and cafe with incredible views.
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1 people find it helpful
DI
Dahlia I.
Staycation
10.0
/10
Reviewed 14 week(s) ago
Comfortable stay here... Clean.
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N***r
6.6
/10
Reviewed 19 week(s) ago
The water really tastes like drilled water, when you gargle with it it still tastes like dirt, please improve the water quality, because this is the first time I've stayed in a hotel and the water tastes like drilled water
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2 people find it helpful
T***r
Business
8.5
/10
Reviewed 24 week(s) ago
It's quite good, a new hotel, you can watch Netflix for free, there's no breakfast, all rooms are non-smoking, but there's a smoking lounge, a free drink water dispenser, and free coffee and tea.
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2 people find it helpful
A***i
8.8
/10
Reviewed 25 week(s) ago
nice room, check-in is a bit slow, needs more improvements to make it more stable
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3 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Ladies/Gentlemen, Thank you for taking the time to leave us a rating and review. We apologize for the inconvenience you experienced during your stay, particularly the delay in check-in. We will look into the matter and try to prevent similar issues from occurring in the future. We look forward to welcoming you back to Helios City Hotel Balikpapan! Best regards, The Management of Helios City Hotel Balikpapan
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D***i
Business
9.4
/10
Reviewed 27 week(s) ago
Hopefully next time there will be breakfast service
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1 people find it helpful
J***n
Staycation
6.5
/10
Reviewed 31 week(s) ago
The order did not match the room. The first floor room was noisy. The hotel crew was noisy.
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3 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Ladies/Gentlemen, Thank you for taking the time to leave us a rating and review. We apologize for any inconvenience you experienced during your stay, particularly regarding the booking of the wrong room and the noise disturbance from the first floor room. We will look into this matter and try to prevent similar problems from occurring in the future. We look forward to welcoming you back to Helios City Hotel Balikpapan! Best regards, Helios City Hotel Balikpapan Management
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y***n
Transit
8.5
/10
Reviewed 32 week(s) ago
woke.... new hotel.. only the smell of the bathroom enters the bedroom.........
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3 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Ladies/Gentlemen, Thank you for taking the time to leave us a rating and review. We apologize for any inconvenience you experienced during your stay, particularly regarding the bathroom smell wafting into the bedroom. We will look into the matter and try to prevent similar issues from occurring in the future. We look forward to welcoming you back to Helios City Hotel Balikpapan! Best regards, Helios City Hotel Balikpapan Management
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H***f
9.4
/10
Reviewed 35 week(s) ago
new hotel, nice clean, free netflix
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank you for taking the time to leave us a rating and review. We are so glad you enjoyed your stay, especially the clean room and free Netflix. We look forward to welcoming you back to Helios City Hotel Balikpapan again! Best regards, Helios City Hotel Balikpapan Management
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