Our stay at Barmels Villa was very disappointing and stressful from beginning to end.
Communication was poor from the start. We attempted to contact the staff multiple times before arrival but received no response. Check-in was especially difficult because we did not receive any instructions until the day we arrived. We had to call the number listed on Orbitz, where a cleaning staff member answered and helped us access the property. Later, staff from Las Palmas Hotel contacted the owner so we could finally receive the code to enter the room.
When we entered the villa, it was not properly prepared. The air conditioner did not work, and although the weather was manageable, this is still unacceptable. Basic amenities such as shampoo, conditioner, and body wash were not provided. There were four guests, but only three towels were available.
Several maintenance issues made the stay uncomfortable and unsafe. Two window blinds were stuck halfway open, leaving no privacy. Ceiling lights were not working, and there was no proper supply of toilet paper, only a partially used roll. We also found ants in the room.
Most concerning was the unsafe bunk bed. The ladder was missing screws and was rusted. On the first night, one of the children was injured and scratched her thigh badly enough to bleed. We attempted to contact the owner immediately but received no response.
We reached out to Orbitz for assistance, but they were unable to get a response from the property either.
