Shower door fell off Room far to warm Cigarette butt lying down the side of bed Felt unsafe with my kids as doors left unlocked Window didn’t work

Clean and tidy and a good location

STARTING WITH CHECKING IN THE LADY COULDN'T FIND MY KEY AFTER RUMAGING THROUGH SERVAL BOXES. SHE EVENTUALLY FOUND IT. AL SO TALK TO OTHER STAFF THE WHOLE TIME IN A LANGUAGE I COULDN'T UNDERSTAND. THE ROOM WAS FREEZING HEATING CLERY WASN'T WORKING. BATHROOM WAS VERY SMALL. TINY SPACE BETWEEN THE TOILET AND THE SINK COULD JUST ABOUT FIT IN THE GAP. VERY CROPROPOBIC. TV DIDN'T WORK HOWEVER THIS WAS FIXED AFTER I CONPLANED. THEN ON MY FINAL NIGHT AT ABOUT 10PM JUST AS I WAS GETTING REDY BED A FIMLY OF THREE CAME IN TO MY ROOM. SAYING THAT HAD A RESERVATION. IN MY SINGLE ROOM. THEY PHONED SOMBODY IN THE END AND SORTRD IT. TERRIBLE EXPERIENCE.

Very clean room and the staff was very helpful and accommodating.

Yes

Cleaniness, fantastic location, the shower was a good size and the beds were comfortable. The bonus was a fridge in the room. Pity TV did not work.

Great staff – thank you Hajar! Room clean and comfortable

overall, the stay was fine, however the shower door was broken and the sink was blocked. i wouldn’t say it’s worth the money but it was fine for one night and in a good location.

Perfect for a single traveller. Thank you.

The staff at the reception was very humble and polite. Room was clean. Only the heating system could have been better. Excellent central location.

Seamless and everything as expected

Small room, quite cold, bathroom downstairs.

Check-in process was HORRIBLE and the entire hotel is unreachable. My friends and I were waiting outside and calling/messaging the hotel for over an hour before our check-in information was finally sent. It appears as though no one works at reception, so I don’t know why they wouldn’t send check-in info at the time of check-in. Would not recommend.

I had no heat the entire time

Arrived at 3pm on the dot for check-in and the gentleman on reception gave a very friendly welcome and gave us the hotel run down. Needed an iron, he said yep no problem! Room was gorgeous, clean and well equipped!

Cold, stained bedding and towels, noisy, no hairdryer and intermittent WiFi.

Very kind staff and room is clean and quiet The Location awesome

Great location and excellent all round

Very easy to check in and had no issues at all with the room.

Rooms were clean, comfortable and location was amazing. Very good value for money. We will definitely use this hotel in future when visiting London. Lots of cafes and restaurants nearby and easy access to Paddington station and underground.