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Traveler Reviews Hotel Sejati
Number of reviews per page
20
20
40
40
Customer reviews
M***a
Business
8.2
/10
Reviewed 2 week(s) ago
It's pretty good. It's clean and the staff are friendly.
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N***u
9.7
/10
Reviewed 4 week(s) ago
I love it. I've decided to subscribe every day.
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NA
Niputu A.
9.7
/10
Reviewed 8 week(s) ago
The place is nice, spacious, fully equipped, and has Netflix. This is fun, maybe we can go on another staycation sometime.
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FV
Fendry V. P.
10.0
/10
Reviewed 18 week(s) ago
The hotel fits the budget and the staff are friendly. It's close to everything and is located right on a main road.
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1 people find it helpful
c***p
9.1
/10
Reviewed 18 week(s) ago
Hopefully it will be better in the future.
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1 people find it helpful
Rully P.
9.1
/10
Reviewed 19 week(s) ago
The staff are friendly and helpful, especially the guy at the reception.
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1 people find it helpful
D***d
6.6
/10
Reviewed 24 week(s) ago
The hotel was undergoing renovations, so the situation wasn't great. The air conditioning was cold, but the room was dusty and dirty, with cigarette butts stuck in the crevices near the bed.
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1 people find it helpful
Accommodation's Reply
24 Mar 2026
Thank you for your review and feedback. We apologize for any inconvenience caused during the renovations, particularly regarding the cleanliness of the room which did not meet our standards. We will contact the relevant team immediately to implement comprehensive improvements. Thank you for your understanding, and we hope to provide you with a better experience during your next stay.
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D***i
Business
8.0
/10
Reviewed 24 week(s) ago
The receptionist was unfriendly upon check-in, and there was no one on standby at the desk at check-out. And at night, the hotel staff room was noisy.
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Accommodation's Reply
24 Mar 2026
Thank you for your review and feedback. We apologize for the unsatisfactory reception service and inconvenience you experienced during checkout and in the evening. This is important to us and we will take immediate action to resolve it with the relevant team. We will conduct an evaluation to ensure our service and guest comfort improve in the future.
Thank you for leaving a positive review. We are glad to hear that you were satisfied with the cleanliness, location, and service. We look forward to your visit!
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D***A
Business
9.4
/10
Reviewed 29 week(s) ago
Friendly hotel staff, affordable prices, good facilities, comfortable, clean rooms, suitable for those traveling or on business trips in Balikpapan, communicative staff.
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Accommodation's Reply
24 Mar 2026
Thank you for your positive review. We're glad you enjoyed the cleanliness, location, and service. We hope to welcome you back again!
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g***t
Transit
8.5
/10
Reviewed 30 week(s) ago
Strategic location, but it does need a lot of improvements.
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Accommodation's Reply
24 Mar 2026
Thank you for your review and feedback. We are glad you liked the location of our hotel. We apologize for any inconvenience you may have experienced and will use this information to improve our services in the future. We hope to provide you with a better experience on your next stay.
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I***n
Leisure
6.5
/10
Reviewed 30 week(s) ago
The AC is leaking and the wallpaper is peeling. The door is also hard to open.
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Accommodation's Reply
24 Mar 2026
Thank you for your review and feedback. We apologize for any inconvenience caused by the condition of the air conditioner, wallpaper, and door. We will resolve this issue with our technical team immediately. Thank you for your interest, and we hope to provide you with a better experience on your next visit.
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N***s
6.5
/10
Reviewed 31 week(s) ago
The room is nice, but there are no soap or shampoo facilities, and the reception staff are not very friendly.
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1 people find it helpful
Accommodation's Reply
24 Mar 2026
Thank you for your review. We are glad you enjoyed our room. We apologize for the incompleteness of the amenities and the less-than-ideal service at the reception desk. We will take your feedback into consideration for future improvements. We hope to provide a better experience during your next stay.
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NN
Natalia N.
9.7
/10
Reviewed 33 week(s) ago
This is really good, it's worth it, the price is around 160k, there's nothing like this in SMD😭
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3 people find it helpful
Verified Traveler
5.6
/10
Reviewed 35 week(s) ago
The hotel staff is friendly, but the room is very unclean.
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2 people find it helpful
Abdul N.
9.4
/10
Reviewed 43 week(s) ago
Friendly service, complete amenities, spacious rooms, and the price shown in the app was fair, with no additional charges. Thank you to the staff and their service 👍👍🙂