Excellent place to stay

From the moment we got off our shuttle we were greated by a fantastic man named Sabas, he welcomed us as if we were family. He helped us with all our needs was constantly supportive and never batted an eye at helping us with our problems! If I could recommend a better service team Starting with Sabas, Antonio, the manager, the front desk team, David and Fernando the entertainment team. All the way to the service team. Joanna, constantly greeting us with a smile and knew our room number all the way to Jesus who helped us immediately and smiled and greeted us every single time he saw us. We felt welcomed and we will come again. The Buffet was limited and the Italian restaurant was something to desire as the menu was not completely available. Room service was slow. Outside of that. I have nothing but good things to say I have found myself at a loss for worlds. Sabas, his professionalism and kindness will not ever be forgotten, thank you for making our stay that much better. Thank you for the great time, memories and new friends!!

we loved this place top to bottom!! the food, the service, the fun!! David was great at keeping the party alive! or even just sitting down having drinks he kept us laughing! Sabes was soo helpful when we arrived and continued to answer any questions we had!! Pedro poured us the BEST drinks at the pool bar! even our housekeeper was so sweet! the views were incredible! the night entertainment was a blast! the ONLY complaint i’d have is that the pool closes at 8.. we would have loved to night swim but.. :/… regardless! WE HAD AN AMAZING TIME and would recommend this place to anyone!!

Room and property was clean but I had requested an ocean view room and I could hardly see the ocean because it was so far away. Staff was friendly and it was relatively quiet

Good Grounds were well maintained Staff was friendly as usual although there is a high turnover rate with most leaving within a year. Wine was of better quality Improvement Needed No ice machines, need to fix and maintain existing ones Hotel "Greeter" made promise for additional water and beer and never executed (had 3 in a room) Beach restaurant went from buffet style to menu . This limited choices and personal preference. Soft serve ice cream machines were broken and inoperable. It was hot down there and needed Food quality, including new Mexican dishes, probably average at best. Still no freezer to hold local caught fish. They could get many additional guests if they provided this service for free like they did several years back. Fishing friends staying at nearby hotels who offer this service. I'm still planning on booking this hotel if they can work on the improvement list. Their friendly staff makes them special as we have been staying at the hotel for 6 years now (twice per year)

Can't swim in ocean..too rough,but I like early morning walks on the beach and there's sting rays leaping ..which is wierd- great staff,genuinely nice people. Will be going again for sure,humidity is lower with more breeze than Yucatan 9 day trip it rained for 2mins maybe ...there is construction though,they're updating everything eventually. ..

I love that it was very clean. I didn’t care much for the food but that’s just my personal opinion.

Food is really bad

It was a nice stay for price!!

Room was dated but clean. Beach front room with a great view. We stayed at this property many times when it was Barcelo and we were worried about the changes. Great: The location, the infinity pool, the staff!! Shout out to Oscar in guest services who went above and beyond in compensating us after a bad experience in the Italian restaurant. Luis at the pool service--so happy to see that he remained there after Barcelo left. He's awesome!! The grounds are lovely and very well maintained. Dorthea with the fresh omelets at breakfast. The made-to-order sushi rolls at the buffet (don't remember the chefs name). Jesus at entry way-helped with bags and transportation. Not so great-- The cabanas that sit all around the infinity pool for members. They weren't used hardly at all and they take up so much space around the pool. Cabanas should not be in front of the infinity pool, blocking the view of the ocean. The pool does need fixed, lots of tiles crumbling on the sides. I understand that they are renovating the property so I assume this will be addressed at some point. The food-- you can always find something to eat at the buffet but it's very hit and miss. The hot food is actually cold sometimes. The bad-- THE BIRDS! Please do something about the birds!! Aggressive seagulls, pigeons, and many small birds are all over the snack bar area. Seagulls lining the edge of the pool and pooping all over it. I know there are several ways to deter birds--PLEASE invest in some.

The view from resort was beautiful. Definitely a resort for an older crowd! It seems like an older property....was showing its age. Food was lacking but staff was great! They only allow one restaurant reservation per stay with all inclusive package and buffet was not very good! Had several areas for "members only" which we did not think was fair since we paid a lot to stay there and were never many members in the areas.

Good resprt and great staff. Enjoyed the aerobics activities with Emiliano.

I am in the airline industry and travel the world and have stayed at this hotel multiple times over the last 20 years. If it were not for the super friendly and helpful staff, I would have not completed my stay and went elsewhere. It is very loud in the pool area in the afternoon with the DJ and music blasting. Paid for an Ocean view and the view was facing the hotel courtyard and blocked by a palm tree. Paid for a queen and got two small beds. Front desk moved me to a room on the second floor. Again, 2 beds and lousy view. Showed the front desk a picture on my phone and they agreed you could not see the ocean but it “technically an ocean view room”. False advertising and paid extra for the view. Every ice machine was broke or missing in our wing. 1 of the 2 elevators was broke. Food was average so we ate breakfast at the hotel and all other meals elsewhere after 2 days. Long wait times for drinks at the pool due to lack of staff. Pool chairs were taken/claimed by around 10 am with towels on them and no one hardly in sight. Hotel needs to stop that policy. Senior citizens get up early and claim almost all the chairs. Never going back.

We enjoyed our room and the pool. Food and other amenities weren’t as great as expected.

Food was ok didn't use the pool, my wife did and was pleased. Room was nice and clean with a great view of the beach. Sleeping was very pleasant with the surf crashing on the beach. Music ended every night around 10 P.M. very civilized.

My husband and I thought the property and the staff were very nice. Would definitely stay there again.

Yes the bar was well stocked and breakfast was freash

Great stay, friendly staff.

From the moment we drove into the entrance, we were taken care of! Friendly staff, very attentive and helpful. Clean, spacious rooms, food was good and activities were plenty. It was a very relaxing vacation especially around the pool.

We are not experts at all-inclusive hotels. This was our first. We were surprised that "all-inclusive" really meant "mostly-inclusive." We were not able to eat at the nicest restaurants there because they were reserved for "members." Not a big deal - we enjoyed the food offered where we were allowed. The staff was excellent. The facilities were great, although one elevator was broken the entire time of our stay. We were very happy there and sad to leave when the time came.