So I was a little skeptical to choose this place because I always read reviews. The location was ideal to the metro and it’s close by to so many other spots like Gran Via,the famous San Ginés Churros. When we arrived and entered the receptionist greeted us and was lovely. She ran to hold the door open as we tried to get our 4 luggage’s inside. She let us check in early too! She held the elevator door open and went with us to the room to ensure we knew how to unlock the electronic keypad. They gave us a room on the 3rd floor. We had a balcony view which was pretty cool and looked down into the street. The room was spacious and the largest room I actually had during my trip. The only downside was at night we were able to hear either the room upstairs or next to us, I couldn’t figure it out. They were a bit loud and we could hear their conversation. And you can hear the pipe system too, so when someone flushes upstairs you can be at the water go down the pipes. But overall the room was clean, hospitality was great, location was good. Downside is if you’re not a heavy sleeper that might be an issue.

I had a wonderful experience at LUTHIA Puerta del Sol. The location is absolutely perfect right in the heart of the city with easy access to everything. The staff were friendly, welcoming, and always ready to help, which made the stay even better. Overall, it was an excellent experience, and I would happily stay here again.

Fantastic! Clean, functional and amazing location. Staff was super nice

Excellent customer service

Spectacular location, very friendly staff ready to help with anything, specially Victor and Maude. The place smelled and looked clean. Despite being just a place to rest since it didn’t have any additional facilities, it was amazing and felt safe.

Excellent, central location. Really lovely and helpful staff, particularly at reception. Spacious room, basic but clean, modern and with everything one might need. Plenty of big fluffy towels, good hairdryer, safe, kettle, fridge. The only issue we had was the noise coming from the room next door, particularly the loud sound of their shower’s water running. I’d never heard anything like it before. It didn’t spoil our stay but it was quite noticeable late at night or early in the morning.

Clean room, safe, quiet. Perfect. I will stay there again!

Staff was really courteous and hotel room was really clean.

Absolutely loved our stay here we were in the middle of all the main attractions in Madrid!!! I can’t wait to come back!! We are a family of 5 and it was perfect we all had a bed and very spacious!!

Everything was fantastic. We were right in the center of it all. Convenient location. Everything was perfect!!

Beautiful and clean room at an excellent location. The staff was awesome.

Amazing location. Good basic hotel. If u just need a clean place to sleep in an excellent location this place is great

Great location right in the heart of plaza del sol. The front office staff was amazing, Victor and another girl I wish I remembered her name helped us with the must see things in Madrid, reference amazing restaurants to try. Loved the balcony over looking the plaza and the room was clean.

Poor condition NO hot water

The room was clean but not spotless, the staff was polite and friendly in general and the area is ideal but noisy because of too much crowd.Also the rooms are not sound proof you can hear everything next eg taking a bath or speaking and also the cleaning staff is noisy even around midnight when they reload the stock of amenities.

Small room for two people

La atención fue increíble, excelente ubicación.

Staff and location were great. Bathroom smelled like mold and cigarettes - it was quite unbearable to be in there.

Me and my wife have over 12 combined huge bed bug bites. Unacceptable. Couldn’t speak to a manager, tried to get a refund and nothing. STAY AWAY!

Loved the location, right in the heart of the city and located close to the metro which made it easy to get around. Maude, the receptionist was courteous and very helpful. Had a great stay!