Excelente ubicación y servicio al cliente. Elena nos atendió la mayor parte del tiempo e hizo de nuestra estadía una placentera. Le recomendamos 100%. -Yeidy

I absolutely LOVED my stay at this hotel. It was located right in the center of the plaza. It is steps away from the metro station. The hotel is very modern and very clean. Alexi at the front desk was very friendly, welcoming, and very accommodating. He allowed us to leave our luggage as we arrived early. There is a lounge on the 4th floor where you can wait (if needed). I would stay there again without hesitation.

I loved the hotel. It has an excellent location,everything is nearby, with many shops, restaurants, and plenty of options. I would definitely stay there again if I return to Madrid.

The staff was so helpful, friendly and informative. The man, Alex, and the lady that checked us in were so welcoming. The rooms were clean and best of all it is in an excellent location. We couldn't believe how wonderful this location was.

Great stay in the heart of Madrid! Everything you need is within walking distance. The staff were amazing—especially Alexsis, who made traveling with a toddler so easy. We really appreciated the early check-in and crib already set up. Highly recommend!

Wonderful location, comfortable, and nice staff.

Wonderful hotel. Amazing location. Staff very helpful, really enjoyed my stay

Hotel location was incredible thr view from the balcony exceptional, the only complaint was the shower was a little mildewy.

So I was a little skeptical to choose this place because I always read reviews. The location was ideal to the metro and it’s close by to so many other spots like Gran Via,the famous San Ginés Churros. When we arrived and entered the receptionist greeted us and was lovely. She ran to hold the door open as we tried to get our 4 luggage’s inside. She let us check in early too! She held the elevator door open and went with us to the room to ensure we knew how to unlock the electronic keypad. They gave us a room on the 3rd floor. We had a balcony view which was pretty cool and looked down into the street. The room was spacious and the largest room I actually had during my trip. The only downside was at night we were able to hear either the room upstairs or next to us, I couldn’t figure it out. They were a bit loud and we could hear their conversation. And you can hear the pipe system too, so when someone flushes upstairs you can be at the water go down the pipes. But overall the room was clean, hospitality was great, location was good. Downside is if you’re not a heavy sleeper that might be an issue.

I had a wonderful experience at LUTHIA Puerta del Sol. The location is absolutely perfect right in the heart of the city with easy access to everything. The staff were friendly, welcoming, and always ready to help, which made the stay even better. Overall, it was an excellent experience, and I would happily stay here again.

Fantastic! Clean, functional and amazing location. Staff was super nice

Excellent customer service

Spectacular location, very friendly staff ready to help with anything, specially Victor and Maude. The place smelled and looked clean. Despite being just a place to rest since it didn’t have any additional facilities, it was amazing and felt safe.

Excellent, central location. Really lovely and helpful staff, particularly at reception. Spacious room, basic but clean, modern and with everything one might need. Plenty of big fluffy towels, good hairdryer, safe, kettle, fridge. The only issue we had was the noise coming from the room next door, particularly the loud sound of their shower’s water running. I’d never heard anything like it before. It didn’t spoil our stay but it was quite noticeable late at night or early in the morning.

Clean room, safe, quiet. Perfect. I will stay there again!

Staff was really courteous and hotel room was really clean.

Absolutely loved our stay here we were in the middle of all the main attractions in Madrid!!! I can’t wait to come back!! We are a family of 5 and it was perfect we all had a bed and very spacious!!

Everything was fantastic. We were right in the center of it all. Convenient location. Everything was perfect!!

Beautiful and clean room at an excellent location. The staff was awesome.

Amazing location. Good basic hotel. If u just need a clean place to sleep in an excellent location this place is great