9.2
Exceptional
From 20 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.0

Meal

8.7

Location

9.5

Service and Facilites

9.4

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Traveler Reviews Jazotel Batam

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40
Customer reviews
D***y
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8.2
/10
Reviewed 6 week(s) ago
No breakfast, should be a full package
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you very much for your feedback. We apologize for the lack of breakfast and package options. Your feedback is invaluable to us in our evaluation process so that we can improve our services in the future. We sincerely hope to have the opportunity to welcome you back again and provide you with an even more satisfying experience. Sincerely, Jasotel Batam Hotel
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vina p.
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9.7
/10
Reviewed 10 week(s) ago
The hotel staff was friendly and helpful. I was given a room with a bad AC, but was immediately moved to a new one. The towels smelled like laundry and were clean.
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Accommodation's Reply
11 Apr 2026
Dear Ms. Wina P., Thank you very much for your review. We are delighted to hear that you enjoyed your stay with us and that our team was very helpful and friendly. We appreciate your understanding regarding the air conditioning issue, and we were happy to resolve it immediately by moving you to a more comfortable room. Cleanliness and the quality of linens and towels are our top priorities, so we are pleased to know that your expectations were met. We hope to welcome you back for your next stay for an even better experience. Thank you for choosing us! Sincerely, Jasotel Batam Hotel
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K***a
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8.7
/10
Reviewed 14 week(s) ago
The vintage and aesthetic feel of the hotel is very nice, the rooms are minimalist, I really like this place but the downside is the TV has no signal, the sink is clogged.
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Accommodation's Reply
03 Apr 2026
Thank you very much for your review and compliments regarding the vintage atmosphere and simple design of our rooms. We are delighted that you enjoyed our rooms. However, we apologize for the inconvenience you experienced due to the TV having no signal and the sink not working. Your feedback is very important to us, and we have forwarded it to the relevant team to address and improve the situation immediately. We hope to welcome you back again for a better experience next time. Thank you for your trust. Sincerely, Jasotel Batam Hotel
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Fitriana B.
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9.7
/10
Reviewed 17 week(s) ago
The FO staff is friendly and the room is very clean
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Accommodation's Reply
03 Apr 2026
Dear Fitriana B., Thank you so much for your wonderful review! 😊 We are delighted to hear that you were impressed with the service of our reception staff and the cleanliness of our rooms. Your compliments are a great inspiration to our entire team to continue striving for the best service. We hope to welcome you back again on your next stay! Sincerely, Jasotel Batam Hotel
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muhammad i.
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10.0
/10
Reviewed 17 week(s) ago
Business trip, clean, good location
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Accommodation's Reply
03 Apr 2026
Thank you for your review. We appreciate your rating regarding the cleanliness, location, and comfort we provided for your business trip. We strive to provide the best service and we hope to serve you again in the future. Sincerely, Jasotel Batam Hotel
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muhammad i.
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Business
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10.0
/10
Reviewed 17 week(s) ago
Business trip, clean, good location
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Accommodation's Reply
03 Apr 2026
Thank you for your positive review. We are delighted to hear that you were impressed with the cleanliness, excellent location, and convenience during your business trip. Customer satisfaction is our top priority, and we hope to welcome you back again in the future. Sincerely, Jasotel Batam Hotel
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Verified Traveler
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9.4
/10
Reviewed 19 week(s) ago
Great location, strategically located in the city center. Opening the back door of the hotel offers direct access to Nagoya Hills (a shopping center). The hotel staff is friendly and helpful, including Mas Wayan and others. Thank you to all the staff, too.
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Accommodation's Reply
03 Apr 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed the hotel's excellent location with direct access to the shopping mall, as well as the convenience of your stay. Your compliments on the hospitality and service of our team, including Wayan and all the staff, mean a great deal to us. We will pass on these compliments to them as inspiration to continue providing the best service. We hope to welcome you back for your next stay. Thank you for choosing us as your accommodation. Sincerely, Jazotel Batam
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L***a
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9.1
/10
Reviewed 19 week(s) ago
The room size is a bit narrow in my opinion, but the location is strategic
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Accommodation's Reply
03 Apr 2026
Thank you for your review. We appreciate your feedback. We understand that the room size may seem a bit limited, but we strive to maximize the comfort and functionality of every available space. We are pleased to hear that our location is convenient for your activities. Your feedback will be taken into consideration to further improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, Jasotel Batam Hotel
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a***f
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Leisure
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10.0
/10
Reviewed 20 week(s) ago
It's a budget hotel, but overall everything was okay. The staff was very helpful.
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Accommodation's Reply
03 Apr 2026
Thank you so much for your positive review! 😊 We are delighted that you enjoyed your stay at a great price and the excellent service from our team. Your satisfaction is our top priority, and your compliments on the warm welcome from our staff mean a lot to us. We hope to welcome you back again soon! 🙏 Sincerely, Jasotel Batam Hotel
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a***f
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9.7
/10
Reviewed 20 week(s) ago
The hotel staff is very friendly and helpful. Fast response. Very strategic location. Lots of delicious food around the hotel. If you want to go to the mall, just slip and slide. Amazing... Budget hotel but very clean and good service.
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Accommodation's Reply
03 Apr 2026
Thank you so much for this wonderful and impressive review. We are delighted that you enjoyed your stay, especially the friendly staff, responsive service, and meticulous cleanliness of the hotel. Our excellent location and easy access to various tourist attractions, restaurants, and shopping malls are truly our strengths. Your compliments motivate our entire team to continue striving to provide the best service to all our guests. We hope to welcome you back again soon. Sincerely, Jasotel Batam Hotel
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