AIHO Hotel Medan

Explore AIHO Hotel Medan
8.7
Very Good
From 1,859 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

8.8

Service and Facilites

8.7

People often mention about AIHO Hotel Medan
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Bedroom (119)
Distance to City Center (117)
Staff Friendliness (113)
Ambiance (109)
Room Space (99)
Bathroom (92)
Hotel Area (82)
Accessibility (77)
Family Friendly (72)
Variety (71)
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Traveler Reviews AIHO Hotel Medan

Number of reviews per page
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40
Customer reviews
E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Good service, clean hotel and suitable for families.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for your review and rating. We are pleased to know that our hotel's service and cleanliness provided comfort to you and your family. We hope to welcome you back to Iho Medan Hotel again. Sincerely, Public Relations Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice place for family gatherings.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for your rating and kind review. We are delighted to know that Aiho Hotel was a pleasant place for your family gathering. We look forward to welcoming you and your family again soon. Sincerely Regards, PR Manager
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Aiho Hotel is cool, I plan to stay again on my next holiday.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you for choosing Iho Medan Hotel as your accommodation. We are delighted that you enjoyed your stay with us. We sincerely hope to welcome you back on your next vacation. Sincerely, Public Relations Manager
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a***e
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
As for guest hospitality, I don't really understand the SOP. But for the doorman, he didn't open the door for a single guest, while others did. Room 625, like the video, had dusty walls, and the curtains were also dusty when opened. The most important thing was the pillows, yellow in the shape of islands, both the pillow covers and the pillows, it seemed like only the pillowcases had been replaced. Breakfast was decent, but when the restaurant was full, the queue became chaotic. I was told to wait in my room, but I didn't get a call for 30 minutes. When I went up, the other room occupants had already entered and filled the room without any security guard.
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Iho Medan Hotel. We apologize for any inconvenience you experienced, particularly regarding the service standards, room cleanliness, condition of linens, and queue management during breakfast. Your feedback has been taken seriously and has been forwarded to the relevant team for evaluation and improvement to maintain our service and cleanliness standards. We hope to welcome you back again and provide you with an even more comfortable and memorable stay in the future. Sincerely, Public Relations Manager
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D***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Always helped and provided satisfactory service by Kak Nila and Kak Ririn.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for taking the time to review your stay at Iho Medan Hotel. We are delighted to hear that Nila and Ririn provided you with a pleasant experience throughout your stay. We hope to welcome you back again in the future. Sincerely, Public Relations Manager
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r***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The hotel staff are friendly except some in the lower parking area are less friendly.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for your review. We are pleased to hear that the friendliness of our staff positively impacted your stay. We have noted your feedback regarding the parking service and will take it into consideration for future improvements. We look forward to welcoming you back again. Sincerely, Public Relations Manager
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the rooms are comfortable, the breakfast menu is delicious and the taste is delicious 👍
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1 people find it helpful
Accommodation's Reply
29 May 2026
Dear Valued Guest, Thank you for your review and compliments. We are delighted to hear that you were impressed with the friendliness of our staff, the comfort of your rooms, and the breakfast we provided. We hope to welcome you back again in the future. Sincerely, Public Relations Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Great location on Jalan Adam Malik, close to gas stations and KFC. Rooms are clean and comfortable.
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1 people find it helpful
Accommodation's Reply
29 May 2026
Dear Valued Guest, Thank you for reviewing Iho Medan Hotel. We are delighted that you enjoyed your stay at our hotel. We hope to welcome you again in the future. Sincerely, Public Relations Manager
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f***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The receptionist had a hard time requesting a room with a view, always saying it would depend on availability. Even though I'd checked in before 2 PM, I still couldn't request a view. So, I just accepted what I was given. 🤦
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1 people find it helpful
Accommodation's Reply
26 May 2026
Dear Valued Guest, Thank you for sharing your experience with us. We apologize that we were unable to provide a room with your desired view on this occasion. Room availability depends on room selection, but we understand your comfort is important to us and we will continue to improve our services. Thank you for your understanding, and we hope to welcome you back in the future for an even better experience. Sincerely, Public Relations Manager
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Jerri R.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
As long as you're on the 3rd floor, it's fine because the rooms are brighter, nicer, and newer. It becomes a problem on the 6th floor or above, especially if you get a room at the end.
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Accommodation's Reply
26 May 2026
Dear Jerry, Thank you for your review and feedback. We are delighted to hear that you enjoyed your stay with us. All feedback is valuable to us as we strive to provide better service. We hope to welcome you back in the future. Sincerely, Public Relations Manager
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A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The place is comfortable, the rooms are clean, close to everywhere, and the price is quite cheap.
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1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that you enjoyed the comfort of the hotel, the cleanliness of the rooms, and the excellent location. We hope to welcome you back again and provide you with another memorable stay in the future. Sincerely, Public Relations Manager
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good hotel. Want to come back again
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2 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for choosing Iho Medan Hotel as your accommodation. We are delighted to hear that you had a pleasant experience and would like to return. We sincerely hope to welcome you back to Iho Medan Hotel in the future. Sincerely, Public Relations Manager
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Kyara A.
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Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and the service is very good.
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Accommodation's Reply
19 May 2026
Dear Ms. Kiara A., Thank you for taking the time to share your experience staying at Iho Medan Hotel. We are delighted to hear that the friendliness and service of our staff left a positive impression on you throughout your stay. Your compliments are an encouragement to our entire team to continue providing the best service. We hope to welcome you back to Iho Medan Hotel in the future. Sincerely, Public Relations Manager
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E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
I've been to this hotel many times...
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for choosing Iho Medan Hotel as your accommodation once again. We sincerely hope to welcome you back to Iho Medan Hotel in the future. Sincerely, Public Relations Manager
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F***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The service was very fast, and the staff were all friendly. The rooms were clean and quite spacious. The breakfast was quite tasty, but some of the soup dishes were a bit too salty. Perhaps this can be improved in the future.
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for your review and compliments on our service. We are delighted to hear that you enjoyed the comfort of your room and the friendliness of our team. We have noted your suggestions regarding the taste of some of the breakfast items to help us improve in the future. We hope to welcome you back again in the future for an even better stay experience. Sincerely, Public Relations Manager
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R***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good service, great pool, I'll stay there again
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for reviewing Iho Medan Hotel. We are delighted to hear that you enjoyed your stay at our hotel, especially the swimming pool. We hope to welcome you back again in the future. Sincerely, Public Relations Manager
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A***t
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Overall, this is a very worthwhile hotel choice for a budget-friendly budget. It's an older hotel, but well-maintained. A suggestion for management would be to replace the towels, which I think would be a huge plus for guests.
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1 people find it helpful
Accommodation's Reply
11 May 2026
Dear Valued Guest, Thank you for choosing Iho Medan Hotel as your accommodation and thank you for taking the time to write a review. We are delighted to hear that you found our hotel to be excellent value for money. We especially appreciate your feedback regarding the towels in the room. This feedback is very important to us and we will share it with our management team as part of our ongoing efforts to improve the quality of our services. We look forward to welcoming you back in the future. Sincerely, Public Relations Manager
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Z***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Got a free upgrade, great! Tried the room service, quick, tasty, and affordable. It’s in the heart of the city, expect some noises from the road and surrounding. But overall, I had a great experience, all the staff are friendly. KFC is located right by the hotel, so you can get your food easily. There is also a coffee place right beside it. In the same road, you will find the famous big Padang resto within walking distance.
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1 people find it helpful
Accommodation's Reply
06 May 2026
Dear Valued Guest, Thank you for your kind review. We’re delighted you enjoyed the room upgrade, room service, and our friendly team. Our central location is a highlight, though some surrounding noise may occur. As a solution, we would be happy to arrange a quieter room or provide earplugs for your comfort. We look forward to welcoming you again. Please feel free to contact us anytime should you need assistance. Sincerely Regards, PR Manager
D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very good, the best. [Engaging opening line] [Describe your stay] Ambiance/Facilities: [Describe the hotel's atmosphere and facilities] Food: [Share your thoughts on the food provided] Staff Assistance: [Tell us about your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Valued Guest, Thank you for rating and reviewing Iho Medan Hotel. We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you again in the future. Sincerely, Public Relations Manager
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff was very friendly and willing to help carry things up to the room… 🫰🏻🥰
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you for your rating and review of Iho Medan Hotel. We are delighted that you enjoyed your stay at our hotel. We appreciate your comments regarding the friendliness and promptness of our staff. We hope to serve you again in the future. Sincerely, Public Relations Manager
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Number of reviews per page
20
40