Emeraldgems Premium Residence

Explore Emeraldgems Premium Residence
9.2
Exceptional
From 47 reviews
Cleanliness

9.6

Room Comfort

8.0

Service and Facilites

9.6

Traveler Reviews Emeraldgems Premium Residence

Number of reviews per page
20
40
Top reviews
Roland
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

our place of choice in Phnom Penh
Garrison
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Great location, clean and quite
Stephen
icon-Family
Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I have given this hotel 5* but with 1 reservation , its location. It is located in a quiet side alleyway. Access is past municipal garbage bins and unfortunately this doesn’t give the best first impression. HOWEVER, when you get there it appears like an oasis. The pool is visible through reception and the exceptionally helpful staff welcome you. We were upgraded to Delux rooms overlooking the pool and they were huge. When checking out , our departure wasn’t until 10pm , but the staff allowed us to use the pool and reception facilities all day. Definitely recommended just don’t look at the bins.
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Roland
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Room is simple but clean, AC works fine, shower is good, located on a pretty quiet little "nook", has a very nice pool! Helpful and friendly staff. If you book online you don't get free breakfast (have to call or book with hotel directly) but with the cost of local breakfast, that really doesn't matter. We live in Cambodia and come into the city once a month and this is the best value we have found.
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Andreas
icon-with Children
with Children
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We were so lucky to find that gem of a place in the heart of Phnom Penh! We felt so much like being part of the family here!
Jacqueline
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Amazing place, lovely staff, clean pool , loved the cocktails happy hour … only fault , not enough storage space to put clothes away ..the rooms are huge , so can easily fit draws in… but overall excellent!
william
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10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Room very clean and great staff. Location is excellent.
Virginia
icon-with Partner
with Partner
4.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

To start the hotel is not on Google Maps and could not be put into Grab App. After 2 calls I was finally able to get someone to talk with the front desk staff and they were able to direct the Grab driver to drop us off at the hotel next door. The hotel was located in an alley filled with trash. We had to be dropped off at the ally and walked through the ally to get to the hotel. When we arrived we were told the room I reserved did not have air conditioning so they put us into a different room for one night and maybe we move later or decide to stay in the other room. The room we got was small. The bathroom was on the balcony that looked over the pool. So we had to walk outside on the balcony in order to get to it. The following morning we asked for the room we reserved and it was available at 8am and air worked just fine. So not sure what the issue was the night before? The hotel staff asked us to remain in the small room with the bathroom on the balcony. We declined. Both rooms the beds were hard as rocks and there was hair (not mine) in the shower. The water in the shower did not drain well. There was about a half an inch of standing water while showering. The pictures on their site must be really old because it really didn’t look like the place I stayed. I would not recommend this hotel.
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ilithya
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8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The shower has not pressure, and not hot water what I like to have in the morning
Shirley
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8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great location just a short walk to the water. Lots os shops restaurants and bars as well as tourist attractions.
Trackside
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10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Good location friendly
Steven
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10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great staff. Quiet room. Good housekeeping
Ronan
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10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

The room was perfect. The staff were amazing Dara especially was so amazing and helpful 10 stars. The location is close to everything and very central. Great amenities.
Amanda
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Lovely place to stay and explore the city. Very clean, comfortable bed, convenient location, and the staff were very friendly!
Steven
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Clean room, great staff, pool was beautiful, family friendly
Jasmine
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Friendly staff, good AC
Ronan
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10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Great hotel. Room was big very clean, everything you need for a stay in phnom penh. Swimming pool was a nice binus
Kristeen
icon-Leisure
Leisure
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Kind staff, comfortable bed. Ac working well. Good breakfast
Anisoara
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Belle chambre avec la clim. Calme j' ai bien dormis Belle piscine Le moins Pas d ascenseur compliqué avec une grosse valise . Personnel gentil
Michelle
icon-Leisure
Leisure
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Inexpensive hotel in Central Phnom Penh. Large rooms especially those overlooking the pool. Breakfast is collected from """Cafe Bora""" Just a minute away - take a walk there yourselves as they have such an array of drinks & foods. Freshly squeezed juices. Delightful ( best cafe in the area)
Number of reviews per page
20
40