Great hotel, staff, and mall access!

Previously I booked for May 15-16, 2026 with a Superior Lake view type, the information was full, so I was placed in a room with a street view that was covered by the mall parking lot, then I extended it to May 16-17, 2026 and asked to move rooms to get a room with a Lake view, then the receptionist's answer if you want to move rooms, you have to check out first but it is not certain whether you will get a room with a Lake view or not, because the answer was like that it was uncertain, finally I was in the same room, did not move.

I booked through the app with a Superior Lake View type, and arrived there around 1:30 PM, the process was fast and I immediately got a room, but I didn't get a room with a lake view, they said it was full, then I was in room 1201 (in the corner) where the AC wasn't cold at all, the room was stuffy, the toilet was stuffy, previously I had complained and asked for a technician to come to the room to check, and it took a VERY LONG time to come, I was hungry waiting and finally I just went down to eat at Living World, a few hours later the technician came, I complained, how can a class like Artotel have an AC that isn't this cold, the room is stuffy, and the technician validated that it was indeed not cold, and recommended to move rooms, finally I was moved to room 1217, which was better and cooler than the previous room.

Direct access to Living World mall, children can play in malls like Timezone

My first stay here, it's really good for a family hotel that's close to the mall...

Comfortable, clean, good service, location near the mall.

Overall it's enough, but please improve the cleanliness of the room.

The hotel staff is very friendly, the check-in/out process is very fast, less than 5 minutes. Parking for vehicles is free from the hotel, motorcycles or cars, just register at check-in. Room facilities are complete and very comfortable. Cold AC, comfortable mattress, all new towels, soap and shampoo smell really good. The lobby is aesthetic, the swimming pool is okay, there are complete gym facilities. Overall, it's very okay, the entrance is directly connected to the mall so it's easy if you want to go to the mall.

Friendly staff, good facilities. Will stay there again next time.

The hotel is clean, the staff is friendly and the view at the swimming pool is nice.

I had a wonderful stay here. The room was clean, comfortable, smelled great, had complete amenities, and the hotel staff were all friendly. The location is also strategic. Overall, I'm very satisfied and will definitely be back to stay here again 🩷

Great. It's also really close to home. I'd be bored just going downstairs to the mall.

The cleanliness and facilities at this hotel are all good. The food is generally delicious. However, perhaps more staff could be added to clean dirty tables and plates at breakfast to avoid dirty dishes everywhere at breakfast.

The hotel staff is friendly, the rooms are clean and comfortable

Ok…….. good 👌 Decent location

I loved the lobby decoration. Very chic, simple yet modern. The room was okay, but cleanliness needs more attention. I still found hair on the bathroom and bedroom floors. The shower room door also needs fixing because it doesn’t close properly. Front desk service could be improved. I arrived at 12 PM and I understand if early check-in wasn’t possible because the room wasn’t ready yet. Luckily, the hotel is in the same building as a mall, so I could kill time by walking around the mall while waiting. Also, during check-in the staff didn’t explain any hotel facilities. I had to ask first before they told me. There was a lack of interaction and initiative. Breakfast was disappointing. The eggs were cold because they were pre-prepared before guests requested them. When I asked for a fresh omelet, the staff said they’d run out. It’s strange for a hotel not to be able to make a simple omelet on request. Shout out to the restaurant staff though. They were very attentive and friendly, even if the food was just okay. Overall: Not disappointed, but not impressed either. So-so.

Strategic, comfortable and child-friendly location.

Nice surroundings and close to mall.

It was a really, really nice place to stay. This was our first time staying at an Artotel. We usually stay elsewhere on our trips. It was nice, clean, comfortable, and well-equipped. Good…

The staff was very nice and very accommodating. Found out the room's AC was broken, and they offered a room change. The staff took our picture at the pool as well.