Harris Hotel & Convention Serpong

Explore Harris Hotel & Convention Serpong
9.4
Exceptional
From 58 reviews
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Cleanliness

9.2

Room Comfort

9.3

Meal

9.1

Location

9.4

Service and Facilites

9.3

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Traveler Reviews Harris Hotel & Convention Serpong

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40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The staff was very friendly and helpful during my stay!
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Accommodation's Reply
18 Jun 2026
Dear G***t, Greetings from Harris Hotel & Convention Serpong. It was a great pleasure to welcome you to our hotel recently and we appreciate the time you spent writing your personal review. It is fantastic to learn that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay. We work hard to provide our guests with quality service and an enjoyable stay. Your motivating comments will be passed to our team and inspire them to continue to provide exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future Kind regards, Lut Abader General Manager
F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
It was a truly enjoyable stay. Perfect for a family staycation. The breakfast menu is varied and delicious.
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Accommodation's Reply
10 Jun 2026
Dear F***i, Cheers from Harris Hotel & Convention Serpong. Thank you for sharing your wonderful review and for choosing to stay with us. We are delighted to know that you had a very enjoyable stay and that our hotel was a great choice for your family staycation. It is especially rewarding to hear that you enjoyed the variety of our breakfast offerings and found them delicious for everyone. Your kind words mean a lot to our team and motivate us to continue delivering memorable experiences to all our guests. We look forward to welcoming you and your family back for another pleasant stay in the near future. Kind regards, Lut Abader General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, and the connecting access to Sumarecon Mall Serpong makes it easy to get to the mall for dining and shopping. We've stayed at this hotel twice, and they can even arrange transportation to the airport. 🥰
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Accommodation's Reply
10 Jun 2026
Cheers Valued Guest, Greetings from Harris Hotel & Convention Serpong. We are delighted to hear that you enjoyed the friendliness of our staff and found the direct access to Summarecon Mall Serpong convenient for dining and shopping. It is also wonderful to know that this was your second stay with us and that our team was able to assist with your transportation arrangements to the airport. Your continued trust and support mean a great deal to us. We truly appreciate your loyalty and look forward to welcoming you back for a third stay and many more memorable experiences in the future Kind regards, Lut Abader General Manager
i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Thank you, overall everything is good, the service is also very good, the staff is friendly and very helpful.
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Mr/Mrs i***a, Cheers from Harris Hotel & Convention Serpong. It was a great pleasure to welcome you to our hotel recently and we appreciate the time you spent writing your personal review. It is fantastic to learn that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay. We work hard to provide our guests with quality service and an enjoyable stay. Your motivating comments will be passed to our team and inspire them to continue to provide exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future Kind regards, Lut Abader General Manager
L***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The breakfast is very varied and the taste is also very good... The service is all good
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you so much for the time you spent leaving this excellent review for our hotel It was truly wonderful to hear that you find our service and offerings to your satisfaction and were delighted with our services all throughout your stay We do our utmost to continuously strive to provide an exceptional quality service to our guests. Please rest assured that your motivating comments will be shared with our colleagues to encourage us to increasingly do to make our guests happy during their stay. We look forward to being your host again at our hotel in the nearest future Kind regards, Lut Abader General Manager
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grace v. w.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Everything is good, close to Serpong mall, delicious food, clean rooms, friendly staff.
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Accommodation's Reply
19 May 2026
Dear Mr/Mrs grace v. w., Cheers from Harris Hotel & Convention Serpong Thank you very much for choosing our hotel and taking your precious time to share this review with us. It was a genuine pleasure to know that you sampled and enjoyed everything our hotel has to offer Our goals have always been to provide our guests with quality services and an enjoyable stay Your kind words will be shared with our team as they keep us all very motivated in creating an amazing experience for our guests It would be a pleasure to welcome you again. Kind regards, Lut Abader General Manager
Dafny Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff is very friendly, the hotel is very clean, comfortable and the food is delicious.
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Accommodation's Reply
07 May 2026
Dear Mr/Ms Dafny Z, Greetings from Harris Hotel & Convention Serpong Thank you so much for the time you spent leaving this excellent review for our hotel It was truly wonderful to hear that you find our service and offerings to your satisfaction and were delighted with our services all throughout your stay We do our utmost to continuously strive to provide an exceptional quality service to our guests. Please rest assured that your motivating comments will be shared with our colleagues to encourage us to increasingly do to make our guests happy during their stay. We look forward to being your host again at our hotel in the nearest future Kind regards, Lut Abader General Manager
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Fadlie A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Overall, everything is good. Recommended.
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Accommodation's Reply
07 May 2026
Dear Mr Fadlie A, Cheers from Harris Hotel & Convention Serpong. We would like to express our sincere gratitude for the time you spent sharing your wonderful feedback for our hotel It is a pleasure to hear that you enjoyed your stay and were delighted with our services all throughout your stay We do our utmost to continuously strive to provide an exceptional quality service to our guests. Please rest assured that your motivating comments will be shared with our colleagues to encourage us to increasingly do to make our guests happy during their stay. We look forward to being your host again at our hotel in the nearest future Kind regards, Lut Abader General Manager
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Fadlie A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Overall very good. I'm satisfied.
1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Mr Fadlie A, Cheers from Harris Hotel & Convention Serpong. We would like to express our sincere gratitude for the time you spent sharing your wonderful feedback for our hotel It is a pleasure to hear that you enjoyed your stay and were delighted with our services all throughout your stay We do our utmost to continuously strive to provide an exceptional quality service to our guests. Please rest assured that your motivating comments will be shared with our colleagues to encourage us to increasingly do to make our guests happy during their stay. We look forward to being your host again at our hotel in the nearest future Kind regards, Lut Abader General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Fantastic and the newest in Gading Serpong 🔥
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2 people find it helpful
Accommodation's Reply
07 May 2026
Dear G***t, Greetings from Harris Hotel & Convention Serpong. It was a great pleasure to welcome you to our hotel recently and we appreciate the time you spent writing your personal review. It is fantastic to learn that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay. We work hard to provide our guests with quality service and an enjoyable stay. Your motivating comments will be passed to our team and inspire them to continue to provide exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future Kind regards, Lut Abader General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
New and very comfortable hotel, strategic location.
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Accommodation's Reply
24 Apr 2026
Dear Valued Guest, Greetings from Harris Hotel & Convention Serpong Thank you very much for choosing our hotel and taking your precious time to share this review with us. It was a genuine pleasure to know that you sampled and enjoyed everything our hotel has to offer Our goals have always been to provide our guests with quality services and an enjoyable stay Your kind words will be shared with our team as they keep us all very motivated in creating an amazing experience for our guests It would be a pleasure to welcome you again. Kind regards, Lut Abader General Manager
Ibnu S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Very nice hotel with modern design. We enjoyed the stay.
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Accommodation's Reply
24 Apr 2026
Dear Mr Ibnu S, Greetings from Harris Hotel & Convention Serpong Thank you very much for choosing our hotel and taking your precious time to share this review with us. It was a genuine pleasure to know that you sampled and enjoyed everything our hotel has to offer Our goals have always been to provide our guests with quality services and an enjoyable stay Your kind words will be shared with our team as they keep us all very motivated in creating an amazing experience for our guests It would be a pleasure to welcome you again. Kind regards, Lut Abader General Manager
ALPHATORA
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Keep it great, keep it awesome
1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Alphatora, Greetings from Harris Hotel & Convention Serpong Thank you so much for the time you spent leaving this excellent review for our hotel We do our utmost to continuously strive to provide an exceptional quality service to our guests. Please rest assured that your motivating comments will be shared with our colleagues to encourage us to increasingly do to make our guests happy during their stay. We look forward to being your host again at our hotel in the nearest future Kind regards, Lut Abader General Manager
Sisiliawati S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Strategic location, connected to SMS Mall. Service is good, clean, and kind.
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Accommodation's Reply
09 Apr 2026
Dear Mrs. Sisiliawati S, Greetings from Harris Hotel & Convention Serpong Thank you very much for choosing our hotel and taking your precious time to share this review with us. It was a genuine pleasure to know that you sampled and enjoyed everything our hotel has to offer Our goals have always been to provide our guests with quality services and an enjoyable stay Your kind words will be shared with our team as they keep us all very motivated in creating an amazing experience for our guests It would be a pleasure to welcome you again. Kind regards, Lut Abader General Manager
a***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
It's really great, the food is delicious, it's really good
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Greetings from Harris Hotel & Convention Serpong Thank you very much for choosing our hotel and taking your precious time to share this review with us. It was a genuine pleasure to know that you sampled and enjoyed everything our hotel has to offer Our goals have always been to provide our guests with quality services and an enjoyable stay Your kind words will be shared with our team as they keep us all very motivated in creating an amazing experience for our guests It would be a pleasure to welcome you again. Kind regards, Lut Abader General Manager
a***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
It's very comfortable here.. The food is delicious, you can go straight to the mall, the staff are all friendly.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Greetings from Harris Hotel & Convention Serpong Thank you very much for choosing our hotel and taking your precious time to share this review with us. It was a genuine pleasure to know that you sampled and enjoyed everything our hotel has to offer Our goals have always been to provide our guests with quality services and an enjoyable stay Your kind words will be shared with our team as they keep us all very motivated in creating an amazing experience for our guests It would be a pleasure to welcome you again. Kind regards, Lut Abader General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel is very comfortable, the staff are all friendly. You can go straight to the mall... Awesome.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Greetings from Harris Hotel & Convention Serpong Thank you very much for choosing our hotel and taking your precious time to share this review with us. It was a genuine pleasure to know that you sampled and enjoyed everything our hotel has to offer Our goals have always been to provide our guests with quality services and an enjoyable stay Your kind words will be shared with our team as they keep us all very motivated in creating an amazing experience for our guests It would be a pleasure to welcome you again. Kind regards, Lut Abader General Manager
Rahayuning U.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 12 week(s) ago
The check-in process was less than smooth due to the staff's lack of communication. Parking was a bit tricky because it's part of the mall. There's no dedicated parking for hotel guests, so even if you can find parking a little further away, it can be a hassle to carry your luggage. It's best to unload your belongings in the hotel lobby before parking. The breakfast menu is varied but tends to be bland. The room smells good, and the air conditioning works well.
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Accommodation's Reply
09 Apr 2026
Dear Mrs Rahayuning U, Thank you for taking the time to provide our property with feedback regarding your most recent stay. Your valuable input is truly one of the best tools that we have for better serving our future guests. We do apologize for all the inconveniences that you had during your stay with us. We have highlighted your constructive comment for improvement. I have shared your findings with the team so that they can improve on any service issues. We thank you very much for your patronage and look forward to having you back with us in the near future! Kind regards, Lut Abader General Manager
Sania
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The staff is friendly, but I think my room is not clean. There are ants everywhere and there is a mosquito in my room.
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Accommodation's Reply
09 Apr 2026
Dear Mrs Sania S., Thank you for taking the time to provide our property with feedback regarding your most recent stay. Your valuable input is truly one of the best tools that we have for better serving our future guests. We do apologize for all the inconveniences that you had during your stay with us. We have highlighted your constructive comment for improvement. I have shared your findings with the team so that they can improve on any service issues. We thank you very much for your patronage and look forward to having you back with us in the near future! Kind regards, Lut Abader General Manager
r***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The location is great, connecting to Sumarecon Mall. Amazing hospitality from all the staff. Smooth check-in & out. Keep up the good work.
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Accommodation's Reply
31 Mar 2026
Dear r***i, Greetings from Harris Hotel & Convention Serpong. We are extremely pleased to hear that you had a brilliant stay and glad we were able to meet your expectations while you were here. Our goals have always been to deliver exceptional guest experiences Your kind words will be conveyed to our team as it gives us the opportunity to congratulate the whole team in upholding the highest standard of our services. We look forward to being your host again at our hotel in the nearest future With kind regards, Lut Abader General Manager
Number of reviews per page
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