Nice, clean, just not airtight.

Clean, comfortable, safe. Neat service.

The room comfort and cleanliness were quite good, but the staff service was lacking, when I asked about laundry services, they said there were none for guests, only for the hotel, then I asked where the nearest laundry was from the hotel, the staff said they didn't know.

The hotel staff is friendly, the hotel is comfortable, the bathroom is clean, and the location is strategic.

The hotel staff is friendly, the rooms are clean, the bathrooms and toilets are also clean, the facilities are complete, the wifi is smooth, the AC is cold, the TV is also clear.

The hotel staff is friendly, the room is clean and comfortable.

Good service, comfortable and cheap rooms

Actually, it's not entirely the hotel's fault, but it was just unlucky when we just got the AC and entered the room, the electricity went out and there was no generator in the hotel. Imagine how hot it would be during the day in Surabaya without AC. The only minus from the management is that not a single employee went directly to the room, explained the condition, what they would do (either compensate the guest, or were looking for a portable fan with batteries). Nothing. The employees just stared blankly and did nothing. Either the building owner was stingy and didn't prepare a generator, or the employees really lacked crisis management capacity.