8.8
Very Good
From 91 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.6

Meal

8.4

Location

8.9

Service and Facilites

8.6

People often mention about Escotel Amazana
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Accessibility (4)
Staff Friendliness (4)
Family Friendly (3)
Ambiance (3)
Bedroom (3)
Bathroom (3)
Hotel Area (3)
Distance to City Center (2)
Surroundings (2)
Activity Option (2)
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Traveler Reviews Escotel Amazana

Number of reviews per page
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40
Customer reviews
W***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.7
/10
Reviewed 2 week(s) ago
Maybe because it's cheap. The AC isn't cold. The staff aren't very friendly, they don't greet you, and they don't seem to care. Overall, it's pretty good for the price. But the privacy is lacking. Is there anyone in the room? The housekeeping just opens the door without knocking first. Be careful. The service via WhatsApp is fast. It's okay, but I'll only stay here once.
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2 people find it helpful
Accommodation's Reply
23 Jul 2026
Thank you for your review. We apologize for any inconvenience you experienced during your stay. Regarding the air conditioning issue, the system was 5 minutes slow to activate because it was using a key tag system as we had just arrived. Our staff was assisting you with using the elevator to your floor. Our housekeeping staff provides daily cleaning services, and we always clean ourselves. We hope to welcome you again.
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d***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
I think it's very comfortable staying here. The place is cozy and not noisy either. The room smells nice, but the towels smell musty. Try washing them with some fragrance.
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Accommodation's Reply
09 Jul 2026
Thank you for your review. We apologize for any inconvenience you may have experienced during your stay. We will contact you as soon as possible to assist you in the future. We hope you will return to use our services again.
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Z***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
It's really worth it for that price, the facilities are complete and comfortable.
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Accommodation's Reply
09 Jul 2026
Thank you for your positive review about your stay. We hope to welcome you back again.
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T***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The room lights were off, the AC wasn't cold enough. Check-in before 2:00 PM was charged 50K, which was hilarious.
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Accommodation's Reply
25 Jun 2026
Thank you for your review. We apologize for the inconvenience caused by the electrical issue in our accommodation. We use a smart switch system to make it easier for you to access your room during your stay.
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.6
/10
Reviewed 7 week(s) ago
The point is, I don't want to stay here anymore. I was given a room that was completely uninhabitable. The most ruined part is not in the photo in the main room, the plywood was already destroyed due to leaks, there was a lot of mold on the walls. The AC in the main room was also not cold and a code appeared. After investigating what the code was, it turned out to be a freon pipe leak. And this was the first time I'd stayed in an apartment, all my family's feet were so dirty because the floor hadn't been cleaned, so I had to borrow a broom and mop, I cleaned it myself! I didn't have the energy to argue anymore so I just let it be, I didn't complain about the room. That night I had to pick up my mother at ICE BSD, and coincidentally I was given access to the elevator door along with a room key that had a broken connector, so the room key kept falling out. Because I was in a hurry, the room key ended up falling under the elevator. I quickly confirmed what happened to the receptionist. After confirming it three times, the receptionist threw up their hands and told me to wait for the manager. And the receptionist, 2 people, both said, "It's cheap ma'am, at most it's just for a spare key, less than 50 thousand". And you know what??? When I was about to check out and meet the manager, the manager apparently hadn't been informed by the receptionist I had previously informed. And the manager said, "What should I do ma'am? It's also difficult for me to get it under the elevator because I have to dismantle the elevator and call someone to work on the elevator, it has to be replaced as a package with the door latch". What? Isn't there another spare key? Then the manager said, "According to hotel regulations, damage and loss of cards are fined 200 thousand", while what fell under the elevator was the room key! The 200 thousand fine is if the elevator access card is damaged or lost!! While the room key was not damaged or lost! It just fell under the elevator! How could an apartment class not have an elevator maintenance person who can be asked to help get the key? Those who initially didn't want to complain about the very bad room so I extended everything.
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1 people find it helpful
Accommodation's Reply
19 Jun 2026
Thank you. We apologize for any inconvenience you experienced during your stay. We will promptly address any feedback or shortcomings. Regarding room access and elevator use, if keys or elevator access are lost or damaged, we will replace them according to our property's regulations. Thank you.
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A***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The room is okay, cold as requested but the Netflix is weak.
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Accommodation's Reply
19 Jun 2026
Thank you for leaving a positive review. If there are any areas for improvement at Netflix, we will make immediate improvements. We look forward to your return.
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I***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff is responsive and friendly.
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Accommodation's Reply
19 Jun 2026
Thank you for your positive review of Escotel Amazona. We sincerely hope to welcome you again.
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g***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
For a budget of around 300, it's quite worth it.
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Accommodation's Reply
19 Jun 2026
Thank you for your positive review of Escotel Amazona. We sincerely hope to welcome you again.
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
good place, fun, nice, clean
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Accommodation's Reply
19 Jun 2026
Thank you for your positive review of Escotel Amazona. We sincerely hope to welcome you again.
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g***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
It's really good, I've been here twice, it's perfect for resting, it's really comfortable.
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Accommodation's Reply
22 May 2026
Thank you for your positive review about your stay. We hope to welcome you back again.
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Ariesta
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The place is comfortable but from morning to afternoon the light in the room is very bright.
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Accommodation's Reply
22 May 2026
Thank you for your feedback and suggestions regarding the lighting in the room. We will follow up on this.
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Novi O.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The place is very comfortable, the employees are also friendly
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Accommodation's Reply
22 May 2026
Thank you for your positive review about your stay. We hope to welcome you back again.
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E***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
overall nice , stategis. recommended
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Accommodation's Reply
22 May 2026
Thank you for your positive review about your stay. We hope to welcome you back again.
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N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Good service, friendly and very comfortable atmosphere for a staycation, highly recommended.
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Accommodation's Reply
22 May 2026
Thank you for leaving a positive review of our accommodation. We look forward to seeing you again.
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
It's quite comfortable, but the bathroom smells a bit like urine.
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Accommodation's Reply
22 May 2026
Thank you for your feedback and suggestions regarding the restroom. We will follow up immediately.
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g***r
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
It's quite comfortable for that budget. The AC is cool, and the cleanliness is decent, but it's within budget. But overall, it's very good. The TV is a smart TV and has Netflix. It's great for a really comfortable rest.
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1 people find it helpful
Accommodation's Reply
06 May 2026
Thank you for your positive review about your stay. We hope to welcome you back again.
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D***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The hotel staff is very friendly, the room is clean, the sheets are clean, the bathroom is clean, it is recommended to stay there.
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1 people find it helpful
Accommodation's Reply
06 May 2026
Thank you for your positive review about your stay. We hope to welcome you back again.
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D***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The hotel staff was very friendly, the room was clean, the bathroom was clean, when I first arrived there was no soap, I reported it to the receptionist and they immediately filled it up.
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Accommodation's Reply
06 May 2026
Thank you for leaving a positive review of our accommodation. We look forward to seeing you again.
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n***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 15 week(s) ago
The bedroom floor looks like it hasn't been cleaned, there's still a lot of hair and it's dirty.
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1 people find it helpful
Accommodation's Reply
17 Apr 2026
Thank you for your review. We apologize for the inconvenience caused by the unclean floor in your room. We will investigate this matter to improve the cleanliness of our rooms so that we can continue to provide a satisfactory experience for our guests in the future. We hope to welcome you again.
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R***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Got a really great room, the best view and the place is accessible by motorbike, the place is quiet, the service is good, I'm already a regular customer😊
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Accommodation's Reply
17 Apr 2026
Thank you for your positive review of Escotel Amazona. We sincerely hope to welcome you again.
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Number of reviews per page
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40