Thank you, Trans.. Giving my son a birthday cake made from towels was very memorable. Giving him a small cake was very memorable.

It was a great stay. The mall was just a short walk down the stairs, and the breakfast was varied and delicious. The service was very friendly.

The kids are super happy. The playground and pool are very kid-friendly ❤️

First time to this hotel. Really salute the service of all the staff, starting from entering the hotel lobby door, to the receptionist, to the 22nd floor the coolest location the view is a must recommend for photos, to the children's playground, to the dining area, to the swimming pool, to the gym all the staff are very friendly and very helpful. Plus the hotel is also really cool, starting from entering the lobby to all areas of the hotel are really cool. Definitely recommend, next time I want to go there again. Thank you to all the hotel staff, hopefully there will be more visitors 🤲

Satisfactory service, pleasant atmosphere. Perhaps it should be a new hotel, so the facilities are still good. Hopefully, it can be maintained.

So far so good 😍. Next time, this could be a good choice for a family-friendly hotel. Thanks, Trans Hotel ☺️

Clean, comfortable, and friendly staff. The only downside is the price difference between each room. Thank you to the friendly staff.

Clean hotel, easy access, friendly staff. Fast check-in and check-out. Thank you Hotel Trans, continued success.

Breakfast time is not conducive, we had to wait 20 minutes to get a table. Very bad management.

I happened to be staying during high season, and there was a long line to check in. But a staff member came over and helped me check in because she saw I was bringing a child. The service was top-notch.

Overall, it was good. There are just a few things we'd like to mention: 1. We were a little disappointed because we got a room with a poor location, even though we'd requested a high floor via the app. In the end, we were given the lowest floor. It would have been fine, as long as we'd asked for a city view. It turned out to be a dud. Instead, we got a room with a view blocked by the mall roof. The hotel should prioritize "customer requests" via the app over those that don't specify. 2. We asked for a prayer mat and sarong, but they weren't provided upon arrival. We called customer service to request them, but no staff came to the room until we checked out. We've stayed at many hotels (from 3 to 5 stars), and this is the first time we've actually not received them until check out. A 5-star hotel should be able to provide excellent service to its customers. Don't let our experience be our first and last at Trans Cibubur. Better Trans Bandung. Hopefully, the hotel will be more aware of these issues in the future. Thanks.

The room is really comfortable, the service is all friendly.

The facilities are good, and the staff service is also excellent. Pros: - The waiting lobby is quite spacious and comfortable. - Complete kids club facilities. - The gym is good and quite well-equipped. - The rooms are quite good, with complete amenities. - The staff service is very good. Neutral: - It looks like the hotel isn't fully finished; some facilities are still not open. - Room cleanliness: There's still some construction dust near the TV stand. The LED backlight installation in the bathroom is not very neat. Cons: - No welcome drink. - The most noticeable drawback is the breakfast: > There's not enough space to accommodate a full complement of guests during peak season, so you'll often have to queue or sit at the end of the restaurant, a bit outside the restaurant area, and the food is very far from the restaurant. Even dividing breakfast batches by floor is ineffective, as those who get the later batches often run out of food and don't necessarily get a seat. > The food, including the fried noodles, isn't fully cooked because most of it is dry. The seasoning is delicious, though. The food for the second batch was very limited, so it was definitely a waste to get a second batch. - Another drawback that also made it uncomfortable was the elevator. It was slow, cramped, and the position and direction indicators (ascending/descending) were unclear, making it difficult to get up or down. If the restaurant space for breakfast remains like this, it's best to avoid staying here during peak season.

Very comfortable, clean, and the staff are very friendly. The kids loved staying here.

My stay at Trans Hotel was very enjoyable, especially due to the excellent hospitality. I was even given a delicious welcome snack. The breakfast menu was varied and delicious, and the facilities were complete and excellent. My family and I were very satisfied with the hotel's service and facilities, and we will definitely return for another staycation.

Friendly staff, good service. Continue. Breakfast has a wide selection. Service is good.

Very impressive, although breakfast time was a bit hectic because it was crowded, maybe a lot of the food ran out, but overall everything was okay.

I'm satisfied, happy, and comfortable staying here.

staff hotel sdmua ramah, good service

New hotel, great facilities, luxurious feel. No complaints.