Dear Valued Guest, This is a message from Delft Apartment by Rentspot Makassar. We sincerely apologize for your negative experience regarding the cleanliness of your room. We understand that your comfort is our top priority, and we are deeply saddened that the room we provided did not meet your expectations. As a gesture of responsibility, we have attempted to accommodate you by offering a room change. However, we understand that this alternative room may still not meet your expected level of cleanliness. We will take this feedback seriously to improve our services in the future. Thank you for your feedback and we apologize again for the inconvenience. Sincerely, The Owner