CS
Cleo S.
6.5
/10
Reviewed 2 week(s) ago
I stayed in the standard room and it was excellent. The next day, I booked a superior room and checked in at almost 10 PM. The room was very dusty, and the sheets didn’t smell good. I was disappointed because it was supposed to be an upgrade.
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Accommodation's Reply
19 Oct 2026
Dear Cleo S.,
We sincerely apologize for the unpleasant experience you had at Cove Chara. We will take this matter seriously. Your feedback is very valuable to us as it helps us improve our services, and we hope this experience will not discourage you from choosing to stay at Cove in the future. If there is anything else you would like to share, please do not hesitate to contact the Cove team if there is anything further we can assist you with. Have a nice day!


