A***y
10.0
/10
Reviewed 2 day(s) ago
The hotel staff was very friendly and helpful upon check-in. The breakfast menu was varied and delicious.
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Accommodation's Reply
11 Nov 2026
Dear Valued Guest, Warm greetings from Rich Palace Hotel Surabaya! Thank you for choosing Rich Palace Hotel Surabaya and for taking the time to share your experience. We are delighted to hear that you had a pleasant check-in experience thanks to the friendliness and assistance of our team. We are also pleased to hear that you enjoyed the varied breakfast menu we provided. Your compliments and positive feedback mean a great deal to us and encourage our entire team to strive to provide the best service and create memorable stays for all our guests. We hope to welcome you back to Rich Palace Hotel Surabaya again in the future. Sincerely, The Reservations Team, Rich Palace Hotel Surabaya
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