If relaxing was a competition, this place takes the trophy.

Overall, the room and facilities were excellent, and I genuinely enjoyed my stay. However, I was disappointed with one service experience during check-in. When I arrived early, I asked if early check-in was available and was informed that the room was being prepared and that I would be contacted once it was ready. After waiting for about 1.5 hours, I decided to call, not because I was demanding an update, but simply because I was wondering about the room’s status since I had been told it was already being prepared. I also wanted to confirm that the correct contact number had been recorded, as I was concerned I may have provided the wrong one. Instead of addressing my concern, I was told, “We haven’t called you yet, right? So just wait.” I completely understand that the room was not ready and had no issue waiting. What disappointed me was the way the situation was handled, as the response felt dismissive rather than helpful. In hospitality, service is often what guests remember most. No matter how beautiful the property is, the quality of service plays a major role in whether guests choose to return. I hope this feedback can be taken constructively and used as an opportunity to further educate staff on guest communication. It is especially unfortunate because the hotel itself is excellent, and every other staff member I encountered, including the doormen, was warm, welcoming, and professional. This experience does not reflect the entire team, but it was the one aspect that stood out during an otherwise wonderful stay.

We stayed here for our friend’s birthday retreat, and it was fantastic. The room was spacious, felt really luxurious, and was incredibly comfortable. The staff were so friendly and welcoming, we especially loved the welcome drinks, the inhouse dining, and the sunset bar. The sunsets here are honestly superb! Id highly recommend this place if you’re looking for a calm, soothing retreat away from the city life.

Friendly staff. Love the ambience. Will come here again with family

The room offered good space and bed comfort; however, we had a serious issue with bed bugs. We were bitten repeatedly over two nights, which greatly detracted from our experience.

friendly hotel staff, delicious breakfast

Very nice & peaceful ambience… swimming pool, game room & buffet breakfast not crowded although there were many check in guest. All were exceptional except the room bath towel were stained, smelly & not absorbent.

Wonderful stay. The breakfast team is wonderful with good service and putting heart to serve.

Nice and cozy place for a relaxing and quiet holiday. Highly recommended for those who need a relaxing break.

Best place to stay in penang!

All I can say of the resort is, awesome! We have a pleasant stay here. Will definitely come back again if we travel to Penang.

Everything in the hotel was good, however, our room light was not functioning, the shower head was spoiled, and the air conditioning was not cooling. Overall, the environment was fantastic and worth the stay.

We had a good 2 nights stay at the Lone Pine. The Deluxe Suite is a bit dated, but we love the boutique hotel vibes and privacy. We had dinner at the Bungalow, the food was ok, nothing to spectacular. Staff attention was good. Breakfast buffet choices were limited but satisfactory. Lots of activities are available around the hotel if you are adventurous. We had massages at the beach.

Great hotel. Great view. Great selection of breakfast. Very clean. Friendly staff. I will come again.

Great hotel. Great view. Great selection of breakfast. Very clean. A perfect gate away.

Kids friendly pool. Welcoming front desk staff during check-in.

Very bad service! Reception service is very bad. I had to wait more than an hour just for you to confirm my booking. I had to call the agent to confirm the booking. The reception did not help at all!

Hotel yang sangat cantik, lain daripada yang lain.

The room and environment is superb except it is located beside a mosque. You will be waken up by a noisy praying session with loud speaker at 6am.

Disappointed for something Hotel seem like under renovate not clean enough actually.