The hotel service is friendly, the food menu is delicious, the rooms are nice, and it is close to the shopping mall facilities.

The room AC is not cold, we called a technician to fix the AC. Breakfast at 08.30, the seats are full, the food is mostly gone, the refills take too long. The drinks are all gone, wow, it's a mess, 5 stars but :(

Huge family rooms! Good sound proofing, the only down side for me will be the limited variety of foods cater for children, the refill of foods is also quite slow. sad to say, the fresh milk tasted funny and my kids have to abandoned their cereals half way.

The hotel staff is very friendly and comfortable

The room is nice, just tapping the room door is a bit difficult, and the bathroom is a bit stuffy.

The room was clean, spacious, and looked luxurious. The food was also tasty. Will recommend to others to stay here.

Brought my family for a vacation to stay at this legendary hotel. But I was a bit disappointed this time staying at this hotel. I changed rooms twice, the first time I got a Grand Superior room but it turned out to be small and the view was facing a wall. After that I upgraded to a Deluxe room for an additional fee of 150,000. But I was still disappointed because the room smelled strongly (the smell of garlic). I asked to change to another room with the same type, got a pool view. But this time I was still disappointed because the room was a bit dirty, and got a dirty water heater. I complained to the room boy for a change, but until I checked out it was still not replaced. Frankly, I used to like this hotel because of the service and clean rooms but now it is very disappointing.

The room is spacious, the breakfast is delicious, the staff is friendly.

The place is super comfortable, strategic, and the food is delicious. The rooms are clean.

Overall, it was comfortable. The only downside was that the bathroom sink was clogged, slowing the water flow. In room 606, it was a bit lacking.

My first time at this 5-star hotel, the shower flooded, there were no hand towels, and tea bags and other items weren't replenished daily. Basically, it wasn't well maintained. But maybe my expectations were too high. I was given a compliment of some cookies, but the staff who brought them said, "Please accept them, sir. Please improve, okay? We were there for 4 days, but there was a lot of less than satisfactory service. Even when we wanted to check in, when we were picking up our luggage, we asked who the drinks were for, and they said they were for VIP guests. Then we asked, "So, we're not VIP guests? How do we become VIP guests?" They just smiled.

Thank God. Satisfied, comfortable, delicious breakfast

The reception staff ignored the guests who took a long time to check out and then informed them.

everything is okay but the food is not that good hrheh

Overall, the hotel is interesting to visit Friendly staff, if there is an urgent need, the staff responds quickly Thank you Grand Jatra

Thank you very much... Always improve your service to every customer...

Friendly hotel staff.. Very helpful.. Comfortable and clean rooms.

It's definitely recommended...it would be a shame if you go to Pekanbaru and don't stay here.

Staying at the Grand Jatra Hotel Pekanbaru feels like finding the perfect combination of modern comfort and local hospitality. Its strategic location, directly connected to the Pekanbaru Mall, means no hassle if you're shopping or simply looking for a change of pace. The spacious rooms boast clean designs, soft beds, and complete amenities, ensuring a perfect rest after a long day of activities. The outdoor pool on the top floor is a favorite spot, especially in the evening when you can enjoy the city views from above. Breakfast at the restaurant is equally appealing. The menu offers a wide variety, from local Riau specialties to international dishes, served warmly. The friendly and responsive staff always make guests feel appreciated. The Grand Jatra Hotel Pekanbaru is more than just a place to stay; it's a short experience of premium comfort in the heart of the city. Perfect for both business trips and family vacations.

Everything is good, comfortable, breakfast has many delicious choices, friendly staff. The only drawback is the loud and noisy music at night from the room on the 6th floor because the 5th floor is the dining area. Room cleanliness can be improved, suggestions please put plastic garbage in the trash can in the hotel room so it is cleaner and better, and if possible add a prayer mat in the room for Muslims for the future. Overall nice 👌