Overall Ratings & Reviews Sheraton Imperial Kuala Lumpur Hotel

Very amazing hotel, very strategic location, in front of Quill City Mall, the room is very spacious, the service is very satisfying, will come back here again.

Good for all service and nice to stay with Sheraton Imperial in Kuala Lumpur

We arrive at 5 p. M and my parents room wasn't ready yet. We decide to store the luggage and have a meal. They promise to put our luggage in the room once it ready, but they didn't. Room was spacious but bathroom was not so clean. Housekeeping seems a bit lazy. We have NYE dinner, food was delicious. And for breakfast, they have plenty of food variety. Please fix the housekeeping and we might consider to coming back in the future

We were arrive at 5 p. M and they said our room wasn't ready. I thought check in time is supposed to be 3 p. M. Room was spacious. But the biggest problem was their housekeeping. I just know housekeeping didn't clean our room. I saw a mini toothpaste from previous guest on the bathroom floor from the first day and still there until the last day. They didn't gave us water and towel on the second day. They not bother to replace or clean our drinking cup in the room. We have to use the same cup for 3 concecutive days. Breakfast was good with plenty of foods. Location was strategic. But I am not sure if I would like to come back here in the future. Fix the housekeeping department please!

The room very clean, and the views so breathtaking Thank y so much sheraton for made our holiday so unforgettable

Good place neat & clean & reception was too good & friendly, about hotel too big & very nice staff.

The room is super clean. And HUGE! Great location and service. Totally worth it.

Service is great, room is clean.

The room is super clean. The staff also very humble. Near Monorail Station, easy to find local food (chow kit street). Very recommended to stay.

Stayed for a night to attend a wedding ceremony nearby. The service by the staff was excellent!-from luggage porter to breakfast attendant, all were very helpful and friendly. Really wished that we could've stayed longer. Very convenient as well-walking distance to Kuala Lumpur tower, KLCC, etc. Just one thing, I hope they will revamp their pool to a modern and bigger pools with greater ambience. Looking forward for my next stay!

Room was good and clean but Bf so so.

Khach Sạn tốt, cũ nhưng sạch sẽ và yên tĩnh.

Left room late one morning around 11AM and returned in the afternoon around 3-4PM, room still not tidied up. Understood might be because left room late. Called guest services to have room cleaned. Next day left room early morning around 7AM, returned around 3-4PM same thing occurred. Turned on"Clean Room"sign on both occasions. Room temperature too cold, and gets colder whenever aircon switched OFF, thought weird or maybe too hi-tech for me. Proper operating instructions needed. QR codes for in-room dining only shown on a blurry TV, hence not scannable. Printed QR codes only available at Concierge desk (need to leave room just to scan QR code, ridiculous).

The room was OK. Breakfast was satisfying. But the new staff wrongly charged me twice for the room price. Fortunately I double checked and the hotel apologized and gave refund.

Hotel yang sangat awesome. Staff yang sangat mbntu,expecially sorang staf agak berusia di bahagian hadapan (sangat peramah)

The hotel’s facilities was better and surprising than illustrated. The room was so cozy and comfortable with 2 twin beds and city view. The bathroom was the best in the hotel. The buffet breakfast was delicious with dim sum corner, noodles corner live egg station, pastries and salads. Other facilities include spa with sauna but steam and jacuzzi were under maintenance. That was a little disappointing. Swimming pool was fun too but the restaurant and the villa is not open. Overall the interior of the hotel is awesome and has many insta worthy photoshoot spots.

Very clean room. Have free wifi. Parking ok but need to pay rm9/day. Strategic location where in front of hotel was shopping mall. Just walking distance to go to restaurant in kg baru eg thai food.

The room was big and comfort, clean and complete enough. Will stay in here if I come back to KL. Good food. And when I got the problem due to the system booking, they can solve the problem immediately. Very recommended!

The hotel is rather old-fashioned, the cleanliness is lacking, the swimming pool is small, breakfast is a smelly salad, the hotel staff is friendly, in my opinion including 4 star hotels down ...

Awesome stay and very lovely place