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Vietnam Airlines Address

City Office Vietnam Airlines

Wisma Tamara Lt.8 # 868

Jl. Jend. Surdiman Kav. 24

Jakarta 12920

Indonesia

Vietnam Airlines flight information

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  • Standard Service: Full Service

Vietnam Airlines Profile

Vietnam Airlines (VN/HVN) is the Vietnam’s national flag carrier, headquartered at Longi Bien District, Hanoi. Starting from serving only domestic flights in 1956 as Vietnam Civil Aviation and operating with only 5 aircrafts, Vietnam Airlines was officially assigned as Vietnam’s national flag carrier in 1993.

The small airline was expanding as the Vietnamese government acquired 20 service companies together to form Vietnam Airlines Corporation, and the airline as the heart of the corporation.

As the national flag carrier, Vietnam Airlines operates to achieve the mission of supporting the economy of the nation. It has more than 15 subsidiaries, some of them are Vietnam Air Service Company, Vietnam Airlines Caterers, Vietnam Airlines Engineering Company and Jetstar Pacific Airlines.

Its logo, the Golden Lotus, represents a special significance for Vietnamese both culturally and philosophically. The sacred and noble flower logo designed by a Japanese artist, Victor Kubo symbolizes the element of enlightenment in Buddhist philosophy that encompasses perfection, nobility and national pride.

Vietnam Airlines has a large route network covering Southeast Asia, East Asia, Africa, Europe, Oceania and North America. It flies to 21 domestic and 28 international destinations. The domestic routes are partly operated by its wholly owned subsidiary, Vietnam Air Service Company (VASCO).

In 2010, Vietnam Airlines became the first airline in Southeast Asia region to join SkyTeam alliance. As a SkyTeam member, it codeshares with almost all of the alliance members such as Air France, KLM, Garuda Indonesia, Japan Airlines, Qantas, Philippine Airlines etc.

Vietnam Airlines offers 3 travel classes: Business Class, Deluxe Economy Class and Economy Class. The Economy Class which is offer cheap flight tickets, features seats with a pitch of 31-32 inches and 5-6 inches recline distance. For in-flight entertainment, 2 types of screens are available: in-seat screens and overhead screens offering from blockbusters to games.

Fleet of Vietnam Airlines

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16 units
$airlineData.getName() Airbus A321Airbus-A321
52 units
$airlineData.getName() Airbus A330-200Airbus A330-200
9 units
$airlineData.getName() Boeing 777-200Boeing 777-200
9 units
$airlineData.getName() Fokker F70Fokker F70
2 units

How to Book Online Vietnam Airlines

To book Vietnam Airlines ticket online, do as follows:
  1. Select route in the search box (see How to Use).
  2. Fill in passenger's requested information.
  3. Select Payment Method.
  4. Finish transaction and Vietnam e-ticket will be sent to your email.

Vietnam Airlines E-ticket

Vietnam Airlines e-ticket is an eligible proof from booking regular or promo flight ticket and it can be use directly for the flight. The next thing you do after receiving e-ticket is to print it out and show it during check-in.

Changes/Cancellation/Refund for Vietnam Airlines

Refund Procedure

For more information, please refer to Refund Terms and Procedure FAQ page.

Changing Flight Details

Changing flight details for Vietnam Airlines are only available through Traveloka. For further information regarding the estimation of rescheduling or cancellation fee, please contact our Customer Service at cs@traveloka.com or by calling these following numbers:

  • Indonesia: 0804-1500-308
  • Singapore: +65-157-1471
  • Malaysia: +60-15-4840-9469
  • Thailand: +66-2-118-5400
  • Vietnam: 1900-6978
  • Philippines: +63-2-246-9057

Others

Vietnam Airlines has the rights to reschedule or cancel the flight when considered necessary for safety and technical reason.

Vietnam Airlines will try to provide flight substitution as soon as possible. This will be announced to passengers through announcement at the airport or by phone, directly communicated by Vietnam Airlines.

The airline may change the policy at any time without prior notice.

History of Vietnam Airlines

The national flag carrier of Vietnam began its journey in 1956, as the North Vietnamese Government founded the first civil aviation industry in the country namely the Vietnam Civil Aviation. The airline was military run, with two Lisunov Li-2 (Douglas DC-3 clone) supplied by Soviet Union. As demand for air transportation grows, the airlines added Ilyushin Il-14 airliners from the Soviet Union, as well as Aero Ae-45 utility aircrafts from Czechoslovkia. During the Vietnam War, embargo by the United States forced them to slow down their operations and concentrate air transport efforts for the North Vietnamese Air Force.

After the reunification of Vietnam under communist rule, the Vietnam Civil Aviation was then known as the General Department of Civil Aviation of Vietnam opened its international routes, initially to Beijing, later Vientiane, Laos. Routes to other ASEAN countries soon follow in the subsequent decade. In 1990, the government run airline rebranded itself as a Vietnam Airlines, serving international routes within ASEAN and Australia using Soviet airliners, such as the Tupolev 134, Yakovlev Yak-42, and Antonov An-24.

In 1995, Vietnam Airlines was restructured as the government gathered 20 aviation institutions and the airline, after being established as the national flag carrier 2 years earlier. Vietnam Airlines was also turned into a state enterprise.

Golden Lotus was first introduced as the new logo of the airline in 2002. This came along together with the airline’s new identity and brand strategy, followed by the delivery of its first Boeing 777-200ER in 2003 as a milestone of the airline’s fleet rejuvenation. Old fleet of Soviet-made airliners was replaced by newer, more modern western aircrafts (such as the Airbus A320 family) previously unavailable due to western trade embargo.

In 2006, Vietnam Airlines officially joined IATA (International Air Transport Association). As a pre-requirement for this international standard acknowledgment, Vietnam Airlines had to first gain the certificate of IATA Operational Safety Audit (IOSA).

Four years later in 2010, the airline became a member of SkyTeam, the second largest global airline alliance in the world. As a part of SkyTeam, Vietnam Airlines codeshares with most of the alliance members like Garuda Indonesia, Qantas, KLM etc.

Vietnam Airlines Flight Attendant Uniform

gambar pramugari Vietnam Airlines Vietnam Airlines’ female flight attendant wears a red Vietnamese national costume called Ao dai (ao = piece of upper clothing, dai = long), which takes form in a tight-fitting silk tunic. The red ao dai is worn over pantaloons.

Vietnam Airlines In-Flight Meal

In-flight meal Vietnam AirlinesVietnam Airlines In-Flight Meal

For in-flight meal, passengers may choose extensive variety of menu that adjusts to the culture of the flight routes and flight time. Snacks like instant noodle is also offered in between meals. In addition, passenger may choose from an impressive list of selected wine and other cold/hot drinks.

Vietnam Airlines Policies for Children, Infants and Expecting Mother

  • Only infants older than 14 days are recommended to board plane, while infants under 14 days, premature or unhealthy infants are not allowed on flight.
  • 1 (one) adult passenger is only allowed to carry max. one infant on the lap, and the infant is charged a special fare plus taxes depending on route.
  • 1 (one) adult is allowed to travel with 2 (two) children between 2-6 years old; 1 (one) infant and 2 (two) children under 6 years old and is charged an applicable fare for cabin crew accompanied service for one of the two children; 2 (two) infant and 1 (one) children and is charged an applicable fare for cabin crew accompanied service for one of the two infants; 2 (two) infants and 2 (two) children and is charged an applicable fare for 2 (two) cabin crews accompanied service for 1 (one) children and 1 (one) infants.
  • An expecting mother with 7 (seven) days before due date or 7 (seven) days after giving birth is not allowed for flight.
  • An expecting mother with more than 32 week pregnancy or uncertain time of pregnancy or had twin/triplet children before or the one having potential bearing difficulties or with pregnancy by artificial insemination should hadve medical clearance before departure (MEDA passenger).

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