Since the beginning I have been informed via chat wa that I booked via Traveloka, because this is the first time for me to book via Traveloka. When the admin arrived, the information that I had to re-register was written in the book, even though I had already made a reservation via WhatsApp, I felt strange here, why did I have to re-register in the book? I waited about 20 minutes, was immediately told to go to the creambath room, here the staff didn't help at all. I was confused and didn't know where to go, I asked where the changing room was so I wasn't directed at all :) Even though I often come to Anata Cimahi or Anata Banteng, the staff are very friendly and communicative. Until the moment my hair started to be washed, the staff asked me what treatment I wanted, I said that if I booked via Traveloka, I already had the treatment I ordered, but the staff was nagging, I should have given the information at the registration section where I should have just been asked, or not by the registration staff. Finally, the staff at registration and above, grumbled again if I should have given the information from the start. Here you can see that the staff is very incompetent, they should have asked at the beginning if they had booked or not, I didn't justify myself but the registration staff actually grumbled and didn't say THANKYOU when redeeming my voucher and instead grumbled. It was the first and last time I went to Anata Pasirkaliki, what a really bad experience I received. The intention was to relax but it turned out to be very unpleasant, the massage I felt was not pleasant either, in fact the massage was hard and not relaxing.