Holiday Inn Express SHANGHAI ZHABEI, an IHG Hotel

All departments of the hotel very good customer care ... But the cleaning department has no responsibility .. Without service mind, so he made a bad reputation for the hotel he should have the same standard of customer service. Like other departments as well, it would be great *the details are as follows 1) 2 pairs of shoes are very wet and dirty in room, not changing to new pieces for customers 2) coffee & tea used to be available to customers every day ... But they don't have for customers always. 3) 2 cloths,dirty but the cleaning department not changing to new pieces for customers sometimes you have to think you are in the cleaning department. But the behavior of your staff .. She has behavior dirty with customer .. Is it right? I think that the cleaning department should train employees to be responsible for more duties. So, service mind should be have in your heart sir. But all the problems ... Have been resolved .. By receiving cooperation from .. Customer service department (check-in check-out counter) of the hotel is complete. Thanks for helping me however I agree that this hotel is very good. I fill really impressed. Because, everyone is friendly and ready to take care, edit of your problems. If there is a chance to travel in shanghai ... I will definitely come back to stay in this hotel. Stayed on 18-23 august 2019, room 806

Clean rooms, friendly staff, good service. Between the Metro and the hotel, there are many restaurants. The purple or yellow cable car will walk to the hotel closer than the red line. Bathrooms with clear glass channels may not be very convenient.

We were happy to stay here: 1. High speed Wifi 2. The receptions can speak English very well. 3. Nice room. Cleaning service are polite. 4. The less is no heater when cold. But they gave us additional blanket at time. Overall 5 star for this Hotel.

worth the price, I think it's really cheap with such facility.

Hotel is good location near metro line and bus station. Staff can talk english and very helpful. Easy to find food around the hotel . nice and clean room. breakfast and coffee is good. good price I recommend this hotel.

I like it! Staffs very friendly and service mind. Room comfort and clean. Easily to find the hotel and go to travel in other place because near the metro station. The foods is okay. I'll come again next time :)

Room is wide and clean. It quiet far from MRT Line1. The majority of travelling will be taken by line 1. You can walk about 10 mins from this hotel.

Close to Train Station, breakfast is good, fast response, room clean.

Breakfast was good, close to metro although I got lost on my way back to the hotel, need to pay attention on the exit.

No helper boy, the carpet is very very dirty