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Garden View Hotel
Hotels
7.4
/10
Pleasant
1,046 reviews
What Guests Say About Their Stay
Michael
10.0
/ 10
Small accommodation, well kept and run. Central London with short walk to Earl's Court Station (underground). I would stay here again...
Kevin
10.0
/ 10
Beautiful hotel in stunning surroundings. Receptionist was ever so friendly upon arrival. Room was spotless clean and bed so comfortable. Will Definetly stay again.
Sarah
10.0
/ 10
First, if you come to London in the summer, don't stay at this hotel. They do provide fans, but the air that the fans put out is too weak so you'll be way too hot being in your room. I luckily stayed there at the end of Spring, but the room was too hot at 22 celsius if I didn't turn on that fan so trying to stay here during the summer would be hell.
Second, room 19 is haunted. I've had experiences with spirits in places before but the one at that room is the most intense that I've had yet. Every time I would try to go to bed something would shake the bed. And it was just the bed not the whole room. My body would also move on it's own while I'm still wide awake, like my eyes opening and closing, to my head, arms and legs moving to a different position on their own...it was a very incomprehensible and crazy experience for me since I was fully conscious. I was there for two nights. I actually slept fine the first night because I was so exhausted from my flight so I didn't notice anything being off about the room. Then the second night things started happening so I literally did not go to sleep the second night.
If neither of the two things above bother you, this hotel is great. It has all of the bare minimum things that a single person needs for a short stay although there isn't a refrigerator. The reception staff and cleaning staff are also helpful and kind. You also can't beat the location, since you're a 4 min walk away from a shopping street filled with restaurants.
In the Area
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29-31 Nevern Square, Kensington, Central London, London, England, SW5 9PE
Main Facilities
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24-Hour Front Desk
Elevator
WiFi
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Available Room Types in Garden View Hotel
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What's around Garden View Hotel
29-31 Nevern Square, Kensington, Central London, London, England, SW5 9PE
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Location
Garden View Hotel is located in area / city Kensington.
About Garden View Hotel
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Garden View Hotel.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
With all facilities offered, Garden View Hotel is the right place to stay.
All facilities in Garden View Hotel
Others
Hotel Services
- Luggage storage
- Tours
- Multilingual staff
- 24-hour Receptionist
Public Facilities
- Others
- Smoke-free area
- Elevator
Connectivity
- Free WiFi
Accommodation Policy & General Information in Garden View Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
14:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | 24-Hour Front Desk, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - 00:00 - to 11:00 |
Available rooms at Garden View Hotel | 61 |
Number of floors in Garden View Hotel | 5 |
Another facilities in Garden View Hotel | Luggage storage, Tours, Multilingual staff, 24-hour Receptionist, Others |
Frequently asked question in Garden View Hotel
What are available facilities at Garden View Hotel?
There are top facilites at Garden View Hotel such as 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Garden View Hotel?
The standard check-in time at Garden View Hotel is starting from 14:00 - 00:00 while the latest check-out time is at Before 11:00
What is the star rating of Garden View Hotel
Garden View Hotel has a 3.0-star rating.
How many floors does Garden View Hotel have?
Garden View Hotel has 5.
How many rooms are available at Garden View Hotel
Garden View Hotel has 61.
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More Reviews from Other Guests in Garden View Hotel
Overall Ratings & Reviews Garden View Hotel
Traveloka (5)
Other sources (1,041)
7.4
Pleasant
From 1,041 reviews
Cleanliness
7.4
Room Comfort
6.8
Service and Facilites
8.0
Sort by
Most Relevant
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Traveler Reviews Garden View Hotel
Number of reviews per page
20
40
Top reviews
Tom
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The area is okay.
Stephen
Leisure
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Decor needs updating scuff marks all over walls
Verified traveler
Friends and Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Everything was perfect
ranganath
Business and Leisure with Friends
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
During my stay, I was subjected to highly unsanitary and unsafe conditions, which included a bed bug infestation as visible in the attached images (documenting both the mattress with droppings and a captured insect). This resulted in considerable distress, insect bites, and loss of sleep. The room also suffered from suffocating air quality, outdated décor, and poor customer service—despite my reservation for a ‘garden view’ room, I was assigned a basement room with no garden view whatsoever.
These conditions clearly violate the Consumer Rights Act 2015 (UK), which requires services to be provided with reasonable care, skill, and as Accommodation with visible dirt/droppings, poor sanitation protocols, and misleading room allocation is both unfit for habitation and a breach of contract.
Specifically:
- The mattress had clear stains and droppings, as shown in my photos.
- Bed bugs were found on-site and caused insect bites while staying in the room.
- The air in the assigned room was stifling, with no ventilation or reasonable comfort.
- The decor and overall maintenance were outdated and unacceptable for the advertised standards.
- Staff failed to provide adequate support or respond effectively to complaints.
- The room allocated was not as described or ordered (a ‘garden view’), but a basement, further adding to the inconvenience and loss of enjoyment.
Read More
Emily
Leisure Family
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Could be cleaner, dead animals, bathroom is so small I couldn't really fit, and the shower door wouldn't shut so basically couldn't wash as there wasn't enough room.
Over all I would stay again but would choose a bigger room.
Xavier
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Convenient access to transit.
Mark
Leisure Family
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Quiet and clean. Negative, no breakfast, reception frequently unmanned - they need a bell not a phone number that goes to answer machine (don't they understand the basics of running a hotel?)
Richard
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Staff is great. Rooms cleaned nicely. Fans in the room need to be replaced
Betty
Leisure Family
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
We arrived around midnight due to a flight delay and immediately faced issues—there was no ramp, only stairs, making it hard to carry luggage. Our room was in terrible condition, frankly uninhabitable: stained sheets, broken heater door, small holes in walls, curtains falling apart, and a jammed door that trapped us inside for over 10 minutes. The phone and outlets didn’t work, and WiFi was weak since our room was in the basement. No one answered our calls to the front desk, and with the hotel fully booked, there were no other options. Our first night was Trashed! Luckily, I negotiated with Expedia Agent and got re-booked to a great hotel, Best Western in Chiswick Palace for our remaining stay!
Read More
Guadalupe
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The toilets
Caroline
Leisure Family
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Place was clean small and definitely an older hotel. Location was great. No breakfast area. Was walkable to station and coffee food. It's fine for a few nights but no way a place of luxury.
john
6.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
great location for earl’s court & london in general
beds ok but a little soft. shower head broken
good value for its location but don’t expect too muck
Raja Sekhar
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
I didn't like their use of cotton curtains in shower which spills the water all over the washroom.
steven
Leisure with Partner
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
When I first booked, I thought that breakfast was included, and then we quickly received notification that there was no breakfast. Additionally, at the time we booked there was no option to cancel before hand. It’s called the Garden view however, we had no view of any garden. They stuck us in a basement with a view of a trash bin. There were bugs, and there was no ventilation. They gave us a fan that barely worked and when we asked for a better room or compensation, they refused.
Read More
Verified traveler
Friends and Family
4.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Our first room was spacious, but half of the outlets did not work, the toilet did not flush correctly, the shower leaked all over the bathroom floor and did not turn off all the way, and the bathroom door did not close. However, after bringing it to the hotels attention they were able to move us rooms the following day, but they did put guests into the original room after we moved without fixing any of the issues.
Read More
Louise
Business
6.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Good location, easy access to tube, quiet part of Earls Court. Room at back 28HL on half landing was more basic than room looking on to garden square on previous stay. Decor and furniture bit tired, shower pressure low but ensuite clean.
Diane
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Room clean & nice, lift very small. A chance of breakfast would have been good.
Vivian
Friends and Family
8.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Rooms are so small and there's not even street parking but it's pretty centric.
Penelope
8.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
The room was fine and the bed was a double and comfortable. View out the window was nice. The evening desk service was poor. I asked for help using the tv and the person at the desk said he didn’t know anything about operating the tv. I asked another question a different evening ( can’t remember what it was now) but he responded the same way- he didn’t know about that’s. They seemed like basic things an employee should be able to help with.
Read More
Rhea
Leisure with Children
2.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The building is way outdated. There is no aircon. There was a fan but we need to ask them to replace it as it was broken. The room is too tight for 3 people. No amenities. The shower handle is broken. The hallway is too tight, it's only 1 person who can walk into it same with the super slow elevator that only fits 2 people at a time. The staff are rude, not very welcoming to guest. I will
never stay in this hotel again.
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Garden View Hotel
Traveloka (5)
Other sources (1,041)
7.4
Pleasant
From 1,041 reviews
Cleanliness
7.4
Room Comfort
6.8
Service and Facilites
8.0
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Garden View Hotel
Number of reviews per page
20
40
Top reviews
Tom
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The area is okay.
Stephen
Leisure
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Decor needs updating scuff marks all over walls
Verified traveler
Friends and Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Everything was perfect
ranganath
Business and Leisure with Friends
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
During my stay, I was subjected to highly unsanitary and unsafe conditions, which included a bed bug infestation as visible in the attached images (documenting both the mattress with droppings and a captured insect). This resulted in considerable distress, insect bites, and loss of sleep. The room also suffered from suffocating air quality, outdated décor, and poor customer service—despite my reservation for a ‘garden view’ room, I was assigned a basement room with no garden view whatsoever.
These conditions clearly violate the Consumer Rights Act 2015 (UK), which requires services to be provided with reasonable care, skill, and as Accommodation with visible dirt/droppings, poor sanitation protocols, and misleading room allocation is both unfit for habitation and a breach of contract.
Specifically:
- The mattress had clear stains and droppings, as shown in my photos.
- Bed bugs were found on-site and caused insect bites while staying in the room.
- The air in the assigned room was stifling, with no ventilation or reasonable comfort.
- The decor and overall maintenance were outdated and unacceptable for the advertised standards.
- Staff failed to provide adequate support or respond effectively to complaints.
- The room allocated was not as described or ordered (a ‘garden view’), but a basement, further adding to the inconvenience and loss of enjoyment.
Read More
Emily
Leisure Family
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Could be cleaner, dead animals, bathroom is so small I couldn't really fit, and the shower door wouldn't shut so basically couldn't wash as there wasn't enough room.
Over all I would stay again but would choose a bigger room.
Xavier
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Convenient access to transit.
Mark
Leisure Family
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Quiet and clean. Negative, no breakfast, reception frequently unmanned - they need a bell not a phone number that goes to answer machine (don't they understand the basics of running a hotel?)
Richard
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Staff is great. Rooms cleaned nicely. Fans in the room need to be replaced
Betty
Leisure Family
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
We arrived around midnight due to a flight delay and immediately faced issues—there was no ramp, only stairs, making it hard to carry luggage. Our room was in terrible condition, frankly uninhabitable: stained sheets, broken heater door, small holes in walls, curtains falling apart, and a jammed door that trapped us inside for over 10 minutes. The phone and outlets didn’t work, and WiFi was weak since our room was in the basement. No one answered our calls to the front desk, and with the hotel fully booked, there were no other options. Our first night was Trashed! Luckily, I negotiated with Expedia Agent and got re-booked to a great hotel, Best Western in Chiswick Palace for our remaining stay!
Read More
Guadalupe
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The toilets
Caroline
Leisure Family
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Place was clean small and definitely an older hotel. Location was great. No breakfast area. Was walkable to station and coffee food. It's fine for a few nights but no way a place of luxury.
john
6.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
great location for earl’s court & london in general
beds ok but a little soft. shower head broken
good value for its location but don’t expect too muck
Raja Sekhar
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
I didn't like their use of cotton curtains in shower which spills the water all over the washroom.
steven
Leisure with Partner
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
When I first booked, I thought that breakfast was included, and then we quickly received notification that there was no breakfast. Additionally, at the time we booked there was no option to cancel before hand. It’s called the Garden view however, we had no view of any garden. They stuck us in a basement with a view of a trash bin. There were bugs, and there was no ventilation. They gave us a fan that barely worked and when we asked for a better room or compensation, they refused.
Read More
Verified traveler
Friends and Family
4.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Our first room was spacious, but half of the outlets did not work, the toilet did not flush correctly, the shower leaked all over the bathroom floor and did not turn off all the way, and the bathroom door did not close. However, after bringing it to the hotels attention they were able to move us rooms the following day, but they did put guests into the original room after we moved without fixing any of the issues.
Read More
Louise
Business
6.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Good location, easy access to tube, quiet part of Earls Court. Room at back 28HL on half landing was more basic than room looking on to garden square on previous stay. Decor and furniture bit tired, shower pressure low but ensuite clean.
Diane
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Room clean & nice, lift very small. A chance of breakfast would have been good.
Vivian
Friends and Family
8.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Rooms are so small and there's not even street parking but it's pretty centric.
Penelope
8.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
The room was fine and the bed was a double and comfortable. View out the window was nice. The evening desk service was poor. I asked for help using the tv and the person at the desk said he didn’t know anything about operating the tv. I asked another question a different evening ( can’t remember what it was now) but he responded the same way- he didn’t know about that’s. They seemed like basic things an employee should be able to help with.
Read More
Rhea
Leisure with Children
2.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The building is way outdated. There is no aircon. There was a fan but we need to ask them to replace it as it was broken. The room is too tight for 3 people. No amenities. The shower handle is broken. The hallway is too tight, it's only 1 person who can walk into it same with the super slow elevator that only fits 2 people at a time. The staff are rude, not very welcoming to guest. I will
never stay in this hotel again.
Read More
Number of reviews per page
20
40