Ocean Beach Hotel and SPA Bournemouth - OCEANA COLLECTION

Parking

Booked a budget room for a little break away for my birthday. The room was a decent size and in ok order. The two things that were missing

So happy. Was given a tiny roomwith a wall for a view. I requested a bit more space for my grandaughter amd was moved to a different room. Great view and more space to spread out toys. The bathroom was a bit tired, toilet roll holder broken and stains to ceili gs, bit overall good. I would like to add I expected to be right neat thr beach by the advertising. We were not expcting a windy cliff walk down. But maybe I should have doen some research. Loved thr use of the indoor pool next door.

Hotel clean and tidy.Shower pressure in Room was extremely poor…trickled out Food was very good

The shower holder was broken

No issues, happy and welcoming staff . Recommend

Fantastic weather really did make this trip! Felt like we were abroad! Hotel really good location with a short walk you get to the pier and town. Hotel rooms get quite warm at night but fans are provided.

The facilities throughout the entire hotel are extremely run-down. We paid over £300 for a 3-night stay, and both the bedroom and bathroom looked like they hadn’t been updated -or properly cleaned- since the 1950s. It honestly felt like staying at your nan’s house, and not in a charming way. There was also a strong, musty smell that lingered throughout the room, which made the stay even more unpleasant. Room looked nothing like the photos/room we booked.

Room and bed very small for 2 person hotel is a bit outdated nothing like what on the website

Needs some improvements but overall was alright. Great location.

It was a good stay but parking is tight

Very old and poorly maintained hotel, does not deserve the money you paid. No parking are in hotel and they charge extra. Would not recommend

Location was best next to beach walk distance 10 min even center was closentoo.Hotel.cleaning was great faculity pool sauna good. SERVICE VERY POOR FOOD WISE NOTHING QUALITY FOOD VERY BAD.Check in need staff more traning and attitude bit improved

Staff was friendly but hotel needs re done out badly

We were unable to sleep for a while, next door guest dog was barking for most of the night. Also, the tea kettle was dirty and no water to make the tea. When I went down and asked, the told me to buy a small bottle for £2.50.

Overall, the Ocean Beach Hotel provides good value for money, except for the high daily parking charge for residents. The reception, restaurant and house keeping staff we interacted with were all polite, helpful and efficient. Our room rate included breakfast and dinner. The food was very good generally and especially the fish dishes, although a few dishes had a tad too much garlic and we had a fire breathing chilli con carne one evening. Use of the facilities in the neighbouring Suncliff and Cumberland hotels is a good point. We stayed in a room which had been refurbished (it was not clear how long ago). However, the standard of workmanship was very poor with paint splashes on the wallpaper, headboard, mirror, tiles and switches, and most fittings were secured wonkily. These give an impression that the work was done on the cheap. Finally, the radiators in the third floor corridors were on throughout our stay which made them and the rooms very warm most of the time. Ours had a large desk fan to help cool it. Our expectations of the hotel were not high but we would probably stay there again given the good value it provides and pleasant staff.

We were told on leaving that we had received an upgrade room. The room was on the 4th floor and without air con, it was like staying in a sauna, considering the extreme temperatures experienced during our stay. We also had to pay for onsite parking at £12.00 per night, this did not guarantee a parking space! costing us an additional £36.00. I informed the hotel before arrival that my wife has a gluten-free diet but all that was provided was some gluten free bread! No gluten free cereal was available for breakfast!

The room was absolutely boiling hot so we barely slept. The room also really needed some updating, it was very run down. Our room was not cleaned for any of the days we stayed (4 days, 3 nights in total). The reception staff were not particuarly helpful with getting us fresh towels etc after our room was not cleaned. For the price, it was not worth the stay.

The bed was very uncomfortable, very firm and uneven. Mattress was very dirty. Seems like every floor board is broken, causing noise from upstairs bedrooms till early hours of the morning. Limited on site parking.

Staff were polite and helpful, Bed