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  1. Hotel
  2. Indonesia(35,898 hotel)
  3. East Java(3,428 hotel)
  4. Surabaya(1,024 hotel)
  5. Genteng(73 hotel)
  6. Bumi Surabaya City Resort

Bumi Surabaya City Resort

Hotel
Jl. Jendral Basuki Rahmat No. 106 - 128 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
2018 Traveloka Hotel Awards Winner: Best Food
RESTAURANT Bumi Surabaya City Resort
LOBBY Bumi Surabaya City Resort
LOBBY Bumi Surabaya City Resort
LOBBY Bumi Surabaya City Resort
EXTERIOR_BUILDING Bumi Surabaya City Resort
See all photos
Impressive
9.0/10
According to 3,071 guests
56 guests talked about tasty food
Never disappointed... all employees are friendly. Clean, comfortable, safe, food is nice. Easy check in and check out. Location is great. Generally all is great and very recommended.
Hendra K. W.
See all reviews
Based on 494 traveler reviews
Hotel Facility
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Turin Italian Ice Cream Cafe
(0.38 km)
Sharp Bamboo Monument
(0.51 km)
Joko Dolog Statue
(0.77 km)
Tunjungan Plaza
(0.85 km)
Cheaper if you book through app now. Click here to download.
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Review by Traveloka users

Based on 3,071 reviews

9.0
Impressive
Fantastic
1,593
Very Good
1,269
Satisfying
77
Average
131
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
9.7
- Business travel
Premium location, clean room, and best breakfast in town!
9.7
- Family vacation
Nice hotel, good service, clean room
8.5
- Business travel
All is perfect, the food, room, fast check in and check out. Good job
6.1
- Business travel
Stayed here many times over the years (since The Hyatt) and always had a good experience up 'till this week. First the hotel is now looking a bit tired, has not had a refurbish in many many years and its starting to show with broken lamps, toilet cisterns leaking in rooms and general shabbiness. After a 7 hour drive and check-in, went to the "Bule Bar" for a Pizza and a Bintang as I usually do, only to be told that their alcohol licence had expired and they could not sell me a beer. I appreciate that this is not a big issue for most local, but for an international hotel its pretty poor form. So, having encountered this minor huccup we decided to go to Tunjungen, only to have security refuse to let us out of the carpark even though I had registered the car on check-in. I had to go back to reception myself to rectify this. That evening we decided to have coffee in the lobby (no beer you see), and my wife ordered an Iced Late, only to be served a glass of iced milk, the girl had forgotten to put the coffee in! next morning for breakfast, as usual the Indonesian spread was fantastic, but the bread was at least 3 days old and stale. I was told that this was fresh! (yet curiously the next day all the bread was nice and fresh) It would seem that the hotel management have been instructed to cut costs drastically everywhere, and they have probably gone too far to the detriment of the service, the hotel also now seems to be staffed about 80% by students and trainees, although to their credit they are trying their best. There were many other minor issues that were probably more noticeable as we were already dissatisfied but aren't worth mentioning here, sadly this will be the last time we will stay at Hotel Bumi.
9.4
- Business travel
the hotel smell good, the staff is very polite, no noise by family here, clean hotel, cant find any fault here
9.4
- Shopping & Culinary
Stayed for 2 nights, checked in 4th Feb and checked out 6th Feb. Checked in very smooth and fast less than 10 minutes I counted. Room was nice big and very affordable with the price I paid. Cleanliness room need to get attention. below side table I found some candies and need to be cleaned up, beside TV Table also need to get attention. Bathroom quite big and I enjoyed my bath tub moment. On the 5th morning we had breakfast and WOW effect came up from our mouth... That's was delicious and lots of varieties. I love some ideas mix between local, Japanese and international breakfast. I like Chef who made Nasi Goreng, he is very friendly and he really showed he enjoying his work and works with his deep heart. Same goes to the lady who made an egg in egg outlets, she is very fast and expertise to make an egg to all guest. She can remember who is guest with what order. This is amazing. Please give our two thumbs for your these two very smart staff. On the 5th late afternoon I have got a surprises from hotel the 2 staff came to knock my room door and they brought me a birthday cake. Very nice of your hotel to give me birthday surprised. Cake was nice and yummy. Thank you for this good attention. Evening 5th I booked Chinese buffet dinner and we expect had a barongsai performance like 1st night but in fact there is no entertainment at all and food was horrible. Soto, Sate, ayam Goreng lemon almond no taste, udang leci not really fresh and very limited Japanese menu. We were quite disappointed as we can't see the menu as showed in your IG and fact we paid same price as 1st night but 1st night more interesting menu and entertainment. We were back to the room with quite disappointed. In the morning 6th Feb we had breakfast and we expect breakfast similar as a morning before but it was changed at all. Food also not really nice compare to previous day. We ended our stay as not really pleasant, as we both like and love to eat then we know if something changed. We don't know whether chef is different or? More over we will come back again to this hotel, we love the environment, people and good thing about your staff most of them always smile and when we ask something they will show you the way not only answer our question, this is really HYATT touch which I believe your hotel was managed by HYATT before. Well done.
9.7
- Family vacation
3rd time staying here and it’s always a pleasure. Great staffs, clean room and amazing breakfast. Altough this time they had a little problem with electricity, power was off and on around 5am while I was at the bathroom,funny story. Overall, we will be back again.
6.5
- Business travel
I was asking a simple salt for a bath but they told me to pay for salts. How much salts would be?
8.5
- Shopping & Culinary
Best breakfast with lots of choices
8.8
- Family vacation
Convenience parking area, spacious room, & great variety of breakfast. All things superb!
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Hotel Facility

Description

Hotel Policy

  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Things to Do
    • Children play area
    • Fitness center
    • Garden
    • Hot tub
    • Massage
    • Outdoor pool
    • Spa
  • Sports and Recreations
    • Squash
    • Table tennis
    • Tennis
  • Hotel Services
    • Laundry service
    • Luggage storage
    • 24-hour Receptionist
  • Business Facilities
    • Business center
    • Meeting facilities
  • Transportation
    • Car rental
    • Valet parking
  • Nearby Facilities
    • ATM/Banking

      Check-in and Check-out Time

      Check-in: 1:00 PM
      Check-out: 12:00 PM

      note: hotel was previously named Hotel Bumi Surabaya (Hyatt)

      Location
      Bumi Surabaya City Resort is located in area / city Genteng.

      The hotel has a very good location, also near the Juanda International Airport (SUB), which is only 13.12 km away.

      There are plenty of tourist attractions nearby, such as Sharp Bamboo Monument within 0.51 km, and Joko Dolog Statue within 0.77 km.

      About Bumi Surabaya City Resort

      From business event to corporate gathering, Bumi Surabaya City Resort provides complete services and facilities that you and your colleagues need.

      The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Bumi Surabaya City Resort exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      Bumi Surabaya City Resort is a hotel with great comfort and excellent service according to most hotel's guests.

      Enjoy luxurious treats and incomparable experience by staying at Bumi Surabaya City Resort.

      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
      24 Hour Customer Service+65 6486 7945 or +65 3157 1471
      Need help?