4 Stars Hotels in Palu, Indonesia

Stay here 3 nights, Many things need to be improve. Room was spacious, Aircon cool but I got a dull bed cover and bed sheet (stain here and there), not-white towel, dusty-miserable bed side lamp, electricity up & down while I am sleeping, super slow internet connection in room, I also can hear someone snoring next door. I only try breakfast once because tasteless, cold dish on hot station. Even local nasi kuning have much better quality. Staff in egg station don't know what "sunny side up" is. I think the owner of BW Palu need to invest in refreshment of linen, towel, equipment, and proper maintenance to make this hotel in a good shape again. I see BW Palu as a busy hotel means good performance in terms of financial but lack of maintenance and refreshment of the property. Will I come back? Definitely a big no, if you just keep it as it is without any refreshment. Please do some care with your property to make BW Palu better again. I have been here before, but not with this current condition.

Hospitality Service excellent Good.

No picture so sorry but hotel is very clean & staff very helpful.