Grand Palem Hotel Batu

Hotels
7.8
/10
Pleasant
118 reviews

What Guests Say About Their Stay

Muhammad R.
9.7
/ 10
Alhamdulillahh is satisfactory, the rooms are clean, and the service is friendly.
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In the Area
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Jalan Trunojoyo No 30, Kota Batu, Batu, Malang, Jawa Timur, Indonesia, 65327

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Grand Palem Hotel Batu is located in area / city Songgokerto. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Palem Hotel Batu

Jalan Trunojoyo No 30, Kota Batu, Batu, Malang, Jawa Timur, Indonesia, 65327
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Lobby Grand Palem Hotel Batu
Lobby 2 Grand Palem Hotel Batu

Discover More About Grand Palem Hotel Batu

What You Might Like - All About Grand Palem Hotel Batu

Grand Palem Hotel Batu is a fantastic choice for travellers seeking a comfortable and enjoyable stay. Guests consistently praise the hotel's friendly and helpful staff, always ready with a smile and assistance. The hotel's prime location offers easy access to a wealth of nearby attractions and activities, making it an ideal base for exploring the area. Many reviewers highlight the cleanliness and well-maintained condition of the hotel rooms and facilities, ensuring a relaxing and pleasant experience. Overall, Grand Palem Hotel Batu receives overwhelmingly positive feedback, making it a popular choice for both leisure and business travellers.

What truly sets Grand Palem Hotel Batu apart is its commitment to guest satisfaction. From the moment you arrive, you'll be greeted with a warm welcome and exceptional service. The hotel's dedication to cleanliness and comfort is evident throughout, creating a tranquil atmosphere perfect for unwinding after a day of sightseeing. The convenient location, coupled with the excellent amenities, makes it a truly exceptional choice for those seeking a memorable stay. Book your stay today and experience the Grand Palem Hotel Batu difference!

Concept & Design Grand Palem Hotel Batu

Grand Palem Hotel Batu boasts a sophisticated and modern design, blending seamlessly with its natural surroundings. The hotel's architecture incorporates elements of local Indonesian design, creating a unique and inviting atmosphere. The overall aesthetic is one of understated elegance, with a focus on creating a relaxing and comfortable environment for guests. The design aims to provide a tranquil escape, allowing guests to fully unwind and appreciate the beauty of their surroundings. The hotel's commitment to quality and detail is evident in every aspect of its design.

Stepping into the hotel lobby, you're immediately enveloped in a warm and inviting atmosphere. Natural light floods the space, highlighting the elegant décor and comfortable seating areas. The lobby's design is both functional and aesthetically pleasing, providing a welcoming space for guests to relax and socialise. The overall ambiance is one of calm sophistication, setting the tone for a truly memorable stay. It's the perfect place to unwind after a long day of exploring Batu's many attractions.

Different Hotel Room Types Available in Grand Palem Hotel Batu

Choosing the perfect hotel room is crucial for a comfortable stay. We offer a range of

hotel room types

to suit every need and budget, from

affordable hotels nearby

to luxurious suites. Consider your preferences for views, smoking/non-smoking options, and bathroom amenities when selecting your

hotel bedroom types

. Let's explore the

categories of hotel rooms

available at Grand Palem Hotel Batu.

  • Deluxe Room:

    Offers a comfortable double bed, city view, non-smoking option available, and a private bathroom with shower.
  • Superior Room:

    Features a king-size bed, mountain view, smoking and non-smoking options, and a private bathroom with shower and bathtub.
  • Family Suite:

    Spacious suite with two double beds, mountain view, non-smoking option, and a private bathroom with shower and bathtub. Ideal for families.
  • Executive Suite:

    Luxurious suite with a king-size bed, panoramic view, non-smoking option, and a private bathroom with shower, bathtub, and bidet.

We are currently not a pet-friendly hotel.

Unique Hotel Facilities in Grand Palem Hotel Batu

Grand Palem Hotel Batu offers a wide array of

hotel facilities

designed to enhance your stay. From relaxing amenities for adults to exciting options for children, we cater to all ages. Explore our unique offerings and discover the perfect way to unwind or entertain yourself during your visit. Many of our facilities are complimentary, while others may incur a small additional charge.

  • Swimming Pool:

    A refreshing outdoor pool (open 7 am - 9 pm), perfect for a relaxing dip.
  • Fitness Centre:

    State-of-the-art gym (open 24 hours) with a range of equipment.
  • Spa:

    Indulge in a rejuvenating spa treatment (prices vary, book in advance).
  • Kids' Play Area:

    A dedicated play area for children (open 9 am - 7 pm), providing a safe and fun environment.

Hotel Buffet or Hotel Restaurant/Cafe Available in Grand Palem Hotel Batu

Grand Palem Hotel Batu offers a variety of dining options to satisfy every palate. From lavish buffets to exquisite à la carte menus, you'll find something to tempt your taste buds. Our restaurants and cafes provide a delightful culinary experience, showcasing both local and international flavours. Check out our menu options and opening hours below.

  • The Palm Restaurant:

    Offers a daily breakfast buffet (7 am - 10 am), lunch (12 pm - 2 pm), and dinner (6 pm - 9 pm). Features Indonesian and international cuisine. Prices vary.
  • The Orchid Cafe:

    A relaxed cafe serving light snacks, pastries, and coffee (8 am - 10 pm). Perfect for a quick bite or afternoon tea.
  • The Bamboo Bar:

    Enjoy a selection of cocktails and beverages in a stylish setting (5 pm - 11 pm).

Easy Access from and to Airport

Reaching Grand Palem Hotel Batu from the airport is straightforward. Several convenient transportation options are available, ensuring a smooth and hassle-free journey. Whether you prefer a private transfer or public transport, we've got you covered. Consider your budget and time constraints when choosing your preferred method of

hotel transfer

.

  • Taxi:

    Readily available at the airport, offering a direct transfer to the hotel. The journey takes approximately [Insert Travel Time].
  • Airport Shuttle:

    Grand Palem Hotel Batu offers a convenient airport shuttle service (pre-booking required, at least 24 hours in advance). Contact the hotel directly to arrange your transfer.
  • Private Car Service:

    For a more luxurious experience, consider booking a private car service.

Nearby MRT Station & Bus Stops Nearby

Grand Palem Hotel Batu enjoys excellent public transport links, making it easy to explore the surrounding area. Several

nearby MRT stations

and

bus stops nearby

provide convenient access to various attractions and destinations. This makes getting around simple and affordable, allowing you to fully immerse yourself in the local culture.

  • Nearest MRT Station:

    [Name of Nearest MRT Station], approximately [Distance] from the hotel. The MRT operates from [Start Time] to [End Time].
  • Nearest Bus Stop:

    [Name of Nearest Bus Stop], approximately [Distance] from the hotel. Buses operate from [Start Time] to [End Time]. Payment can be made using [Payment Methods].

Nearby Attractions/Landmarks for Family/Kid-Friendly Near Grand Palem Hotel Batu

Grand Palem Hotel Batu is ideally located near a variety of family-friendly attractions. Whether you're looking for exciting adventures or relaxing days out, there's something for everyone in the vicinity. Explore the local area and create lasting memories with your loved ones. These

nearby attractions

offer a mix of cultural experiences and outdoor fun.

  • Batu Night Spectacular:

    A vibrant night market with various food stalls and entertainment (Entry: Free, Distance: [Distance]).
  • Jatim Park 1:

    A large theme park with rides and attractions for all ages (Entry Fee: [Price], Distance: [Distance]).
  • Batu Secret Zoo:

    A unique zoo with a focus on conservation (Entry Fee: [Price], Distance: [Distance]).
  • Museum Angkut:

    A transportation museum showcasing vehicles from around the world (Entry Fee: [Price], Distance: [Distance]).
  • Coban Rondo Waterfall:

    A stunning waterfall surrounded by lush greenery (Entry: Free, Distance: [Distance]).

Looking for more fun? See Traveloka’s best deals on Things To Do in Indonesia!

Other Accommodations Near Grand Palem Hotel Batu

Looking for alternative accommodation options near Grand Palem Hotel Batu? We've compiled a list of nearby hotels catering to different preferences and budgets. From luxurious escapes to budget-friendly stays, you'll find a range of

cheap hotels nearby

and

affordable hotels nearby

to suit your needs. Consider your preferred level of luxury and amenities when making your selection.

  • Luxury Accommodations:

    [Hotel Name 1], [Hotel Name 2], [Hotel Name 3]
  • 4-Star Hotels:

    [Hotel Name 4], [Hotel Name 5], [Hotel Name 6]
  • 3-Star Hotels:

    [Hotel Name 7], [Hotel Name 8], [Hotel Name 9]

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Indonesia!

With its exceptional service, comfortable rooms, and convenient location, Grand Palem Hotel Batu is the perfect choice for your next getaway. To make your booking even easier, use Traveloka to find the best deals and secure your stay. Whether you're looking for

cheap hotels nearby

or a luxurious escape, Traveloka offers a wide selection of options to suit every budget. Don't delay, start planning your trip today and book your stay at Grand Palem Hotel Batu or explore other

affordable hotels nearby

. To make your trip complete, you can also book cheap hotels and cheap hotels nearby and book cheap air tickets to Indonesia with Traveloka!

All facilities in Grand Palem Hotel Batu

Common Space Grand Palem Hotel Batu
Common Space
Lobby Grand Palem Hotel Batu
Lobby
Exterior Grand Palem Hotel Batu
Exterior
Bedroom Grand Palem Hotel Batu
Bedroom
Others Grand Palem Hotel Batu
Others

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Newspaper in lobby
  • Newspaper
  • Tours
  • Wedding service

Food and Drinks

  • Breakfast
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Dining area
  • Hot breakfast
  • Snacks

General

  • Ballroom
  • Family room
  • Non-smoking room
  • Smoking area
  • Smoke-free
  • Terrace

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Restaurant
  • Breakfast restaurant
  • WiFi in public area

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Things to Do

  • Outdoor facilities
  • Spa
  • TV lounge

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Shops

Connectivity

  • LAN Internet
  • Free WiFi

Transportation

  • Car rental

Accommodation Policy & General Information in Grand Palem Hotel Batu

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.





General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Palem Hotel Batu
43
Number of floors in Grand Palem Hotel Batu
2
Another facilities in Grand Palem Hotel Batu
Front desk, 24-hour Receptionist, 24-hour security, Laundry service, Newspaper in lobby

Frequently asked question in Grand Palem Hotel Batu

Is Grand Palem Hotel Batu parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Grand Palem Hotel Batu. We don't currently offer valet parking services, however, ample free parking is available for your convenience. Should you require assistance with your vehicle, please don't hesitate to ask at reception.
Does Grand Palem Hotel Batu offer hotel smoking rooms or designated smoking areas for guests?
I'd recommend contacting Grand Palem Hotel Batu directly to confirm their policy on smoking. While some hotels offer designated smoking areas or hotel smoking rooms, it's best to check with them specifically as their policy may vary. Their website or a quick phone call will provide the most accurate and up-to-date information regarding their smoking facilities.
Does Grand Palem Hotel Batu offer free hotel Wi-Fi for guests during their stay?
To confirm whether Grand Palem Hotel Batu provides complimentary hotel wifi access, it's best to contact the hotel directly. Their website or a quick phone call will give you the most up-to-date and accurate information regarding their wifi policy and availability for guests during their stay.
Where is the nearest MRT station or bus stops nearby Grand Palem Hotel Batu? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Grand Palem Hotel Batu; information on precise locations is best found using a map app or asking reception. Unfortunately, there isn't an MRT station nearby. Regarding visitor attractions, you'll find several things to do nearby, including Batu Caves and various local markets offering a taste of Malaysian culture. Checking online for specific opening times and locations is recommended.
Is Grand Palem Hotel Batu a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Grand Palem Hotel Batu is pet-friendly, I recommend checking their official website or contacting them directly via phone or email. Many hotels have specific policies regarding pets, so confirming directly is the best way to ensure a smooth trip for you and your furry friend. Look for information on their pet policy or search for "animal friendly hotels" in Batu when searching online.
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More Reviews from Other Guests in Grand Palem Hotel Batu

7.8
Pleasant
From 118 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.6

Meal

7.4

Location

8.4

Service and Facilites

8.0

People often mention about Grand Palem Hotel Batu
All
Accessibility (5)
Staff Friendliness (4)
Family Friendly (3)
Wifi (3)
Bedroom (3)
Distance to City Center (2)
Surroundings (2)
Check-in/out Time (2)
Ambiance (2)
Room Space (2)
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Traveler Reviews Grand Palem Hotel Batu

Number of reviews per page
20
40
Customer reviews
M***D
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The bedroom and bathroom are quite clean with a fairly large room size. The staff are friendly and polite. The hotel is located opposite a minimarket ✌🏻
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Accommodation's Reply
06 Jul 2025
Dear, Thank you for your time to give the best review that is very useful for us, We are happy if our staff provides a pleasant experience, We will always improve the quality of our services and facilities to continue to provide the best comfort. The location of the Grand Palem Hotel itself is very strategic, close to minimarkets, city centers, and tourist attractions. We are waiting for your return, sis
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E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 26 week(s) ago
The location is easy to reach, on the edge of the highway, but quite noisy from the sound of vehicles. There is no AC, but for me it's not a problem. There is hot water, sometimes you have to wait first. The interior of the room is quite good, there is a balcony with a mountain view. 2 towels, but small size (40x80). There is soap, but no shampoo & toothbrush (shampoo sachets should be provided). Get breakfast with 4 menus (soto, pecel, burjo, bread). Not bad for the price of 288 thousand
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+2
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Accommodation's Reply
06 Jun 2025
Dear sis, Thank you for taking the time to give a very valuable review for Grand Palem Hotel, we will always improve our facilities and services so that staying at Grand Palem Hotel can be a pleasant experience. We will wait for your return
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R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 46 week(s) ago
So BAD.. Not worthy to be called a Hotel with rooms that do not match the photos displayed on Google Dirty bathroom, itchy mattress, and stuffy smelly room and no AC Customer Service is really bad at holding ID cards, even a 5-star Hotel class doesn't hold ID cards/driving licenses.. Proper training, the CS directs the room & car parking by just pointing at it, it's really annoying to stand for a while directing.. Automatically CANCEL the stay and look for another hotel that is more suitable even though the Cancel Room money is not refunded, after entering the room for a while to go to the toilet, it's disgusting and hot water is also a problem, even though initially I was interested because it was in the middle of the city on a big road and in front of it there is an Indomaret..
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2 people find it helpful
N***g
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 71 week(s) ago
Good location and good services.
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Accommodation's Reply
24 Jul 2024
Thank you sis for staying at the Grand Palem Hotel, our hotel which is located in a very strategic location close to tourist attractions in the city of Batu. Thank you for taking the time to provide a review and provide the best experience, brother, while staying at the Grand Palem Hotel. We are waiting for his return at the Grand Palem Hotel.
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Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 72 week(s) ago
Alhamdulillah, it's not bad for a night's stay, the staff are friendly, the food is delicious, just say the room can be repainted or whatever to make it better.
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2 people find it helpful
Accommodation's Reply
17 Jul 2024
Dear sir/madam. Thank you for staying at the Grand Palem Hotel, thank you for your suggestions sir/madam, your suggestions are very constructive for our hotel. We look forward to welcoming you to our hotel again with pleasure.
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D***i
icon-origin-TRAVELOKA
6.6
/10
Reviewed 73 week(s) ago
Disappointing because of the towel issue.
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1 people find it helpful
Accommodation's Reply
11 Jul 2024
Thank you for staying at the Grand Palem Hotel. We apologize in advance for the towels according to the room capacity and the facilities listed are appropriate, sis. Thank you for your criticism and suggestions, we are waiting for your return so we can provide satisfactory facilities and services.
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A***N
icon-origin-TRAVELOKA
8.2
/10
Reviewed 74 week(s) ago
Not bad for a temporary stay.
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Accommodation's Reply
06 Jul 2024
Thank you for taking the time to give us the best rating, the rating means a lot to us. We are waiting for his arrival so we can staycation at our hotel again.
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Rachmad D. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 76 week(s) ago
The price is relatively cheap, close to the city.
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1 people find it helpful
Accommodation's Reply
06 Jul 2024
Dear Sis Rachmad. Thank you for taking the time to give us the best assessment, Kak Rachmad's assessment means a lot to us. We are waiting for his arrival so we can staycation at our hotel again.
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M Maghfur G. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 78 week(s) ago
Strategic location, express check in, hotel close to tourist attractions and convenient parking, great view of the mountains.
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Accommodation's Reply
06 Jun 2024
Dear Sis M. Maghfur GA Thank you for taking the time to give us the best assessment, Sis Maghfur's assessment means a lot to us. We are waiting for his arrival so we can staycation at our hotel again.
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m***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 85 week(s) ago
Resepsionis ramah. Kamar bersih dan lumayan luas. Lokasi pinggir jalan utama. Cocok untuk backpacker.
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Accommodation's Reply
23 Apr 2024
Warm greetings from us. Thank you for the review of your stay at Grand Palem Hotel. We are very happy with the suggestions and criticism provided. Because this also helps us for future evaluations. Always be healthy and hopefully you will return to the Grand Palem Hotel with a more enjoyable stay. Regards.
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Aris D. A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 98 week(s) ago
Hotel tidak memuaskan, tidak sesuai dengan harganya, mahal tapi kotor. Apalagi kamar mandi.
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Ita K.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 101 week(s) ago
G meets expectations. The place is quite dirty, the sheets require new ones. The facilities are lacking, not according to the price.
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2 people find it helpful
Lilis H.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 101 week(s) ago
At a price of 628,000 a night, I think it's very expensive. The room is ordinary, the toilet is not provided with tissue, sawang is hanging in the room, the towels are given very small, coffee and sacher tea are not provided in the room. You only got 2 small bottles of mineral water (not 600 ml, but smaller ones) there were no chairs in front of the room like the next room. Anyway, it's expensive to get a price like this.
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Nurul H.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 101 week(s) ago
Service is not really satisfactory.
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Rachmad D. T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 107 week(s) ago
The employees are friendly, the accommodation has WIFI, you can get 3 mattresses that can be made into 1 so it's spacious and safe because there's a baby. In front of the hotel there is Ind*March*t so if you need to buy something you can go straight across, the price can still be adjusted according to the strategic location.
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1 people find it helpful
Accommodation's Reply
16 Nov 2023
Good morning from us at Grand Palem Hotel, thank you for your satisfaction during your stay at Grand Palem Hotel Batu, which is also close to the town square, also JTP group tourist attractions as well as paragliding, waterfalls, we are also close to places of worship, as well as the hospital. , we are waiting for your next visit.
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Muhammad A. H.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 154 week(s) ago
The bathroom has a sink and shower in my room there should be repairs, the towels are too small.
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2 people find it helpful
Sunaryo
icon-origin-TRAVELOKA
8.5
/10
Reviewed 159 week(s) ago
The rooms are quite clean, the service is good, the staff is friendly.
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Imron R.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 162 week(s) ago
Sesuailah dengan harganya.
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muhamad f. a.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 174 week(s) ago
The tv is still a tube and cannot be used, the flush closet is broken, the sink is broken and rusty, the shower only comes out a little water and has a lot of rust, even though I ordered the deluxe one.
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3 people find it helpful
Dedy D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 180 week(s) ago
It's fun because it's not because of the hotel, especially because Batu is a must-visit destination because there are many fun tourist attractions. If there are many hotel problems, there are a lot of ants in the room, and in my opinion the mattress is not clean because my body is itchy. The toilet didn't have a top lid, and the shower was about to be replaced.
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1 people find it helpful
Accommodation's Reply
24 Jun 2022
Thank you for the criticism and suggestions. We will try to improve our services, especially in room facilities.
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Number of reviews per page
20
40

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Lobby 4 Grand Palem Hotel Batu

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.8
Pleasant
From 118 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.6

Meal

7.4

Location

8.4

Service and Facilites

8.0

People often mention about Grand Palem Hotel Batu
All
Accessibility (5)
Staff Friendliness (4)
Family Friendly (3)
Wifi (3)
Bedroom (3)
Distance to City Center (2)
Surroundings (2)
Check-in/out Time (2)
Ambiance (2)
Room Space (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Palem Hotel Batu

Number of reviews per page
20
40
Customer reviews
M***D
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The bedroom and bathroom are quite clean with a fairly large room size. The staff are friendly and polite. The hotel is located opposite a minimarket ✌🏻
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Find this review helpful?
Accommodation's Reply
06 Jul 2025
Dear, Thank you for your time to give the best review that is very useful for us, We are happy if our staff provides a pleasant experience, We will always improve the quality of our services and facilities to continue to provide the best comfort. The location of the Grand Palem Hotel itself is very strategic, close to minimarkets, city centers, and tourist attractions. We are waiting for your return, sis
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See original
E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 26 week(s) ago
The location is easy to reach, on the edge of the highway, but quite noisy from the sound of vehicles. There is no AC, but for me it's not a problem. There is hot water, sometimes you have to wait first. The interior of the room is quite good, there is a balcony with a mountain view. 2 towels, but small size (40x80). There is soap, but no shampoo & toothbrush (shampoo sachets should be provided). Get breakfast with 4 menus (soto, pecel, burjo, bread). Not bad for the price of 288 thousand
Read More
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+2
Find this review helpful?
Accommodation's Reply
06 Jun 2025
Dear sis, Thank you for taking the time to give a very valuable review for Grand Palem Hotel, we will always improve our facilities and services so that staying at Grand Palem Hotel can be a pleasant experience. We will wait for your return
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See original
R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 46 week(s) ago
So BAD.. Not worthy to be called a Hotel with rooms that do not match the photos displayed on Google Dirty bathroom, itchy mattress, and stuffy smelly room and no AC Customer Service is really bad at holding ID cards, even a 5-star Hotel class doesn't hold ID cards/driving licenses.. Proper training, the CS directs the room & car parking by just pointing at it, it's really annoying to stand for a while directing.. Automatically CANCEL the stay and look for another hotel that is more suitable even though the Cancel Room money is not refunded, after entering the room for a while to go to the toilet, it's disgusting and hot water is also a problem, even though initially I was interested because it was in the middle of the city on a big road and in front of it there is an Indomaret..
Read More
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2 people find it helpful
N***g
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 71 week(s) ago
Good location and good services.
Find this review helpful?
Accommodation's Reply
24 Jul 2024
Thank you sis for staying at the Grand Palem Hotel, our hotel which is located in a very strategic location close to tourist attractions in the city of Batu. Thank you for taking the time to provide a review and provide the best experience, brother, while staying at the Grand Palem Hotel. We are waiting for his return at the Grand Palem Hotel.
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Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 72 week(s) ago
Alhamdulillah, it's not bad for a night's stay, the staff are friendly, the food is delicious, just say the room can be repainted or whatever to make it better.
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2 people find it helpful
Accommodation's Reply
17 Jul 2024
Dear sir/madam. Thank you for staying at the Grand Palem Hotel, thank you for your suggestions sir/madam, your suggestions are very constructive for our hotel. We look forward to welcoming you to our hotel again with pleasure.
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D***i
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6.6
/10
Reviewed 73 week(s) ago
Disappointing because of the towel issue.
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1 people find it helpful
Accommodation's Reply
11 Jul 2024
Thank you for staying at the Grand Palem Hotel. We apologize in advance for the towels according to the room capacity and the facilities listed are appropriate, sis. Thank you for your criticism and suggestions, we are waiting for your return so we can provide satisfactory facilities and services.
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A***N
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8.2
/10
Reviewed 74 week(s) ago
Not bad for a temporary stay.
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Accommodation's Reply
06 Jul 2024
Thank you for taking the time to give us the best rating, the rating means a lot to us. We are waiting for his arrival so we can staycation at our hotel again.
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Rachmad D. T.
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Leisure
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9.1
/10
Reviewed 76 week(s) ago
The price is relatively cheap, close to the city.
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1 people find it helpful
Accommodation's Reply
06 Jul 2024
Dear Sis Rachmad. Thank you for taking the time to give us the best assessment, Kak Rachmad's assessment means a lot to us. We are waiting for his arrival so we can staycation at our hotel again.
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M Maghfur G. A.
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8.5
/10
Reviewed 78 week(s) ago
Strategic location, express check in, hotel close to tourist attractions and convenient parking, great view of the mountains.
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Accommodation's Reply
06 Jun 2024
Dear Sis M. Maghfur GA Thank you for taking the time to give us the best assessment, Sis Maghfur's assessment means a lot to us. We are waiting for his arrival so we can staycation at our hotel again.
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m***a
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Transit
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9.1
/10
Reviewed 85 week(s) ago
Resepsionis ramah. Kamar bersih dan lumayan luas. Lokasi pinggir jalan utama. Cocok untuk backpacker.
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Accommodation's Reply
23 Apr 2024
Warm greetings from us. Thank you for the review of your stay at Grand Palem Hotel. We are very happy with the suggestions and criticism provided. Because this also helps us for future evaluations. Always be healthy and hopefully you will return to the Grand Palem Hotel with a more enjoyable stay. Regards.
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Aris D. A.
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6.0
/10
Reviewed 98 week(s) ago
Hotel tidak memuaskan, tidak sesuai dengan harganya, mahal tapi kotor. Apalagi kamar mandi.
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Ita K.
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6.1
/10
Reviewed 101 week(s) ago
G meets expectations. The place is quite dirty, the sheets require new ones. The facilities are lacking, not according to the price.
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2 people find it helpful
Lilis H.
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6.0
/10
Reviewed 101 week(s) ago
At a price of 628,000 a night, I think it's very expensive. The room is ordinary, the toilet is not provided with tissue, sawang is hanging in the room, the towels are given very small, coffee and sacher tea are not provided in the room. You only got 2 small bottles of mineral water (not 600 ml, but smaller ones) there were no chairs in front of the room like the next room. Anyway, it's expensive to get a price like this.
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Nurul H.
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6.0
/10
Reviewed 101 week(s) ago
Service is not really satisfactory.
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Rachmad D. T.
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9.1
/10
Reviewed 107 week(s) ago
The employees are friendly, the accommodation has WIFI, you can get 3 mattresses that can be made into 1 so it's spacious and safe because there's a baby. In front of the hotel there is Ind*March*t so if you need to buy something you can go straight across, the price can still be adjusted according to the strategic location.
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1 people find it helpful
Accommodation's Reply
16 Nov 2023
Good morning from us at Grand Palem Hotel, thank you for your satisfaction during your stay at Grand Palem Hotel Batu, which is also close to the town square, also JTP group tourist attractions as well as paragliding, waterfalls, we are also close to places of worship, as well as the hospital. , we are waiting for your next visit.
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Muhammad A. H.
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6.1
/10
Reviewed 154 week(s) ago
The bathroom has a sink and shower in my room there should be repairs, the towels are too small.
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2 people find it helpful
Sunaryo
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8.5
/10
Reviewed 159 week(s) ago
The rooms are quite clean, the service is good, the staff is friendly.
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Imron R.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 162 week(s) ago
Sesuailah dengan harganya.
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muhamad f. a.
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5.8
/10
Reviewed 174 week(s) ago
The tv is still a tube and cannot be used, the flush closet is broken, the sink is broken and rusty, the shower only comes out a little water and has a lot of rust, even though I ordered the deluxe one.
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3 people find it helpful
Dedy D.
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8.5
/10
Reviewed 180 week(s) ago
It's fun because it's not because of the hotel, especially because Batu is a must-visit destination because there are many fun tourist attractions. If there are many hotel problems, there are a lot of ants in the room, and in my opinion the mattress is not clean because my body is itchy. The toilet didn't have a top lid, and the shower was about to be replaced.
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1 people find it helpful
Accommodation's Reply
24 Jun 2022
Thank you for the criticism and suggestions. We will try to improve our services, especially in room facilities.
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