Pan Pacific Jakarta

Hotels
Preferred Partner Plus
9.4
/10
Exceptional
157 reviews

What Guests Say About Their Stay

Lorenzo N. T.
10.0
/ 10
Very pleasant stay at Pan Pacific! We got early check-in and late check-out! All staff very helpful, especially Mr. Andri in the pool area! Definitely will be back soon:)
Ferdinand R.
10.0
/ 10
The highest hotel in Indonesia to date written, super clean comfortable rooms, very good soundproofing, the view of the city of Jakarta is so beautiful, the facilities are super complete and luxurious, the amenities are also from luxury brands, the food is very delicious and varied, the service of all staff is very good and very friendly. Pan Pacific Jakarta is very impressive 🥰🙏
See original
Stuart
10.0
/ 10
Everything is of the finest caliber. They certainly live up to the five stars that they have; nothing is too much trouble for any of the staff here. I feel loved, welcomed, looked after, and cared about.
Gina R.
10.0
/ 10
Great place, so luxurious with amazing views. We stayed at the 89th floor, the highest hotel room we've ever stayed at so far. Everything in the room is fabulous, really clean, lots of space, the bathroom is amazing with a huge bath, the room has a balcony access too. The views, especially at night, are superb overlooking Jakarta. The staff are amazing, so welcoming and helpful, we were booked for a deluxe room king but they've upgraded us to an executive room king, we're so pleased. We've arrived at night and were a bit hungry, so we went to the Eden bar/restaurant at the 90th floor and had amazing Japanese food, bartender Ari (not sure it's the correct pronunciation) served us superb cocktails. They also serve amazing breakfast 😍. We would love to stay here again.
N***a
9.7
/ 10
It was great! The room was clean, the food was great, everyone was very respectful and sweet.
In the Area
See Map
Luminary Tower, Jl MH Thamrin no. 10, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10230

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Pan Pacific Jakarta is a hotel in a good neighborhood, which is located at Thamrin. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Pan Pacific Jakarta

Luminary Tower, Jl MH Thamrin no. 10, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10230
Discover More Places
Lobby Pan Pacific Jakarta
Lobby 2 Pan Pacific Jakarta

Discover More About Pan Pacific Jakarta

Pan Pacific Jakarta Rates per Night

Looking for the best Pan Pacific Jakarta hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Pan Pacific Jakarta room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Pan Pacific Jakarta Location & Address

Pan Pacific Jakarta is located at Luminary Tower, Jl MH Thamrin no. 10, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10230, Jalan M.H. Thamrin No.Kav. 18, RT.8/RW.4, Kb. Sirih, Menteng, Central Jakarta City, Jakarta 10340, Indonesia. It's situated in the Jakarta Pusat area of Indonesia, known for its vibrant business district and proximity to key attractions. The hotel is approximately 4 km from the city center.

How to go to Pan Pacific Jakarta from Airport

Need to figure out the best way to get from Soekarno-Hatta International Airport (CGK) to the Pan Pacific Jakarta? Don't worry, we've got you covered! Here are a few options for your hotel transfer from the airport to hotel, depending on your budget and time constraints.
  • Taxi (Most Direct):

    A taxi is the most straightforward way to get to the hotel. You can find official taxi counters at the airport. Be sure to use a reputable taxi service like Blue Bird Taxi. The journey will take around 45 minutes to an hour, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available at Soekarno-Hatta International Airport. Simply book a ride through the app, and your driver will meet you at the designated pick-up point. This is a convenient option, especially if you have luggage.
  • Airport Train (Potentially Fastest):

    The Airport Rail Link connects Soekarno-Hatta International Airport to Sudirman Baru Station in central Jakarta. From Sudirman Baru Station, you can take a taxi or ride hailing service to the Pan Pacific Jakarta, which is a short distance away. This can be the fastest option during peak traffic hours.
  • Airport Bus (Most Affordable):

    DAMRI buses operate from the airport to various points in Jakarta. You'll need to check the DAMRI bus routes to see if there's a stop near the Pan Pacific Jakarta or a convenient transfer point. This is the most affordable option, but it can take longer due to multiple stops.

Tips:

For the most convenient route, especially if you're arriving during rush hour, consider taking the Airport Rail Link to Sudirman Baru Station and then a short taxi or ride hailing service to the hotel. This can help you avoid the worst of the Jakarta traffic.

Pan Pacific Jakarta Reviews & Summary

Want to know all about hotel before you book your stay at the Pan Pacific Jakarta? Let's dive into what makes this hotel a popular choice for travellers. We'll cover the highlights from hotel reviews to give you a good overview. Guests consistently rave about the Pan Pacific Jakarta's excellent service and luxurious amenities. The hotel's central location makes it ideal for both business and leisure travellers. Many appreciate the spacious rooms, comfortable beds, and stunning city views. A standout feature is the hotel's extensive breakfast buffet, which offers a wide variety of international and local dishes. Here's a short, positive review to encourage bookings: "My stay at the Pan Pacific Jakarta was exceptional! The staff were incredibly attentive, the room was beautiful, and the location was perfect for exploring the city. I highly recommend this hotel."

Pan Pacific Jakarta Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Let's explore the different hotel room types available at the Pan Pacific Jakarta, so you can find the perfect fit for your needs. We'll cover the categories of hotel rooms, including views, smoking options, and bathroom features.
  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Both smoking and non-smoking options may be available. Bathrooms typically include a bathtub and bidet.
  • Grand Deluxe Room:

    Offering more space than the Deluxe Rooms, these rooms also feature enhanced city views. Smoking and non-smoking options are usually available. Bathrooms include a bathtub and bidet.
  • Executive Suite:

    These suites provide a separate living area and bedroom, offering extra space and privacy. Expect panoramic city views. Non-smoking only. Bathrooms feature a bathtub and bidet.
  • Pacific Club Room:

    Guests staying in these rooms have access to the Pacific Club Lounge, which offers complimentary breakfast, evening cocktails, and other exclusive benefits. Non-smoking only. Bathrooms include a bathtub and bidet.
  • Presidential Suite:

    The most luxurious option, the Presidential Suite offers the ultimate in space, comfort, and amenities. Expect stunning city views, a separate living and dining area, and a fully equipped bathroom with a bathtub and bidet. Non-smoking only.
The Pan Pacific Jakarta is generally not a pet-friendly hotel. It's best to confirm directly with the hotel regarding their pet policy, as exceptions may be made in certain circumstances. Additional charges or requirements may apply.

Hotel Facilities in Pan Pacific Jakarta

Looking for a hotel with top-notch hotel facilities? The Pan Pacific Jakarta offers a wide range of amenities to ensure a comfortable and enjoyable stay. Let's take a look at the hotel amenities available for both adults and kids.
  • Swimming Pool:

    Enjoy a refreshing dip in the hotel's outdoor swimming pool. Operating hours are typically from 6:00 AM to 10:00 PM.
  • Fitness Centre:

    Stay active during your stay at the hotel's well-equipped fitness centre. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Prices vary depending on the treatment.
  • Restaurants and Bars:

    Choose from a variety of dining options, including a buffet restaurant, a fine-dining restaurant, and a casual bar.
  • Kids' Club:

    Keep the little ones entertained at the hotel's Kids' Club, which offers a range of activities and games.
  • Business Centre:

    Stay connected and productive at the hotel's business centre, which offers a range of services, including printing and photocopying.
  • Meeting Rooms:

    The hotel offers a variety of meeting rooms for business events and conferences.
  • Concierge Service:

    The hotel's concierge service can assist with everything from booking tours to arranging transportation.

Hotel Buffet or Restaurant/Cafe in Pan Pacific Jakarta

Craving a delicious meal or a quick bite? The Pan Pacific Jakarta boasts a variety of dining options to satisfy every palate. Let's explore the hotel buffet, hotel restaurant, and hotel cafe options available.
  • Sari Pacific Jakarta Restaurant:

    This restaurant offers an extensive buffet breakfast, lunch, and dinner, featuring a variety of international and local dishes. Prices per person for the buffet dinner are approximately SGD 60. Opening hours are from 6:00 AM to 10:00 PM.
  • Keyaki Japanese Restaurant:

    Indulge in authentic Japanese cuisine at Keyaki. This restaurant is known for its fresh sushi, sashimi, and teppanyaki dishes. Opening hours are from 11:30 AM to 2:30 PM for lunch and 6:00 PM to 10:00 PM for dinner.
  • The Lobby Lounge:

    Enjoy a relaxing afternoon tea or evening cocktails at The Lobby Lounge. This stylish lounge offers a range of beverages and light snacks. Opening hours are from 9:00 AM to 1:00 AM.
A special dish to try is the Nasi Goreng at Sari Pacific Jakarta Restaurant, a classic Indonesian fried rice dish that's a favourite among guests.

Pan Pacific Jakarta Airport pickups and How to Book

Need a hassle-free hotel to airport transfer? The Pan Pacific Jakarta offers convenient airport pick-up services to ensure a smooth arrival and departure. Let's find out more about hotels with airport shuttle services. The hotel offers airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance of your arrival. Provide your flight details, including your arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and transport you directly to the hotel.

Nearby MRT Station & Bus Stops

Navigating Jakarta using public transport is easier than you think! Let's explore the nearby MRT station and nearby bus stops to the Pan Pacific Jakarta. Knowing your options for public transportation can save you time and money.
  • Bundaran HI MRT Station:

    This is the closest MRT station to the Pan Pacific Jakarta, located approximately 500 meters away. It's about a 5-10 minute walk from the hotel.
  • TransJakarta Bus Stop (Bundaran HI):

    This bus stop is located right in front of the hotel, making it extremely convenient for exploring the city.
To use the MRT and TransJakarta buses, you'll need a JakLingko card, which can be purchased and topped up at MRT stations and TransJakarta bus stops. Alternatively, you can use electronic money cards from banks such as BCA Flazz, Mandiri e-money, or BNI TapCash.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Jakarta Pusat offers a variety of attractions that are perfect for kids and adults alike. Let's explore some nearby places to go for a fun-filled day.
  • Dunia Fantasi (Dufan):

    Located in Ancol Dreamland, Dufan is a popular amusement park with a wide range of rides and attractions for all ages. Distance from hotel: Approximately 10 km. Entry price: Approximately SGD 25 per person.
  • Sea World Ancol:

    Also located in Ancol Dreamland, Sea World Ancol is an aquarium featuring a variety of marine life. Distance from hotel: Approximately 10 km. Entry price: Approximately SGD 20 per person.
  • KidZania Jakarta:

    Located in Pacific Place Mall, KidZania is an interactive city where kids can role-play different professions. Distance from hotel: Approximately 5 km. Entry price: Approximately SGD 22 per child.
  • National Museum of Indonesia:

    Explore the rich history and culture of Indonesia at the National Museum. Distance from hotel: Approximately 3 km. Entry price: Approximately SGD 5 per person.
  • Jakarta History Museum:

    Located in the Old Town (Kota Tua) area, the Jakarta History Museum showcases the history of Jakarta from prehistoric times to the present day. Distance from hotel: Approximately 6 km. Entry price: Approximately SGD 3 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Pan Pacific Jakarta (Jakarta Pusat)

Craving some delicious nearby dining options? Jakarta Pusat offers a wide variety of culinary delights, from trendy cafes to authentic local eateries. Let's explore some local food options near me.

Cafes/Restaurants:

  • Anomali Coffee:

    A popular coffee shop serving specialty Indonesian coffee and light meals.
  • Giyanti Coffee Roastery:

    Known for its high-quality coffee beans and cozy atmosphere.
  • Skye Bar & Restaurant:

    Located on the 56th floor of the BCA Tower, offering stunning city views and a sophisticated dining experience.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, often served with egg, chicken, or seafood.
  • Satay:

    Grilled skewers of marinated meat, served with peanut sauce.
  • Gado-Gado:

    Indonesian salad with peanut sauce dressing.
  • Ketoprak:

    A vegetarian dish made with tofu, rice vermicelli, and peanut sauce.
  • Martabak:

    A sweet or savory pancake, often filled with chocolate, cheese, or meat.

Shopping places near Pan Pacific Jakarta (Jakarta Pusat)

Need to indulge in some retail therapy? Jakarta Pusat offers a variety of shopping places, from modern malls to traditional markets. Let's explore some nearby shopping destinations.
  • Grand Indonesia:

    A large shopping mall with a wide range of international and local brands, restaurants, and entertainment options.
  • Plaza Indonesia:

    A luxury shopping mall featuring high-end fashion brands, fine dining restaurants, and a cinema.
  • Pasar Baru:

    A historic market offering a variety of goods, including textiles, clothing, and souvenirs.

Other Places to Stay Near Pan Pacific Jakarta

Looking for alternative accommodations in the area? Jakarta Pusat offers a variety of hotels to suit every budget and preference. Let's explore some of the best hotel nearby.

Luxury/5–6 star hotels nearby:

  • The Ritz-Carlton Jakarta, Mega Kuningan:

    A luxurious hotel offering exceptional service and amenities.
  • Hotel Indonesia Kempinski Jakarta:

    A historic hotel with a prime location and stunning views.
  • Grand Hyatt Jakarta:

    A stylish hotel with a wide range of facilities and services.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Pullman Jakarta Indonesia:

    A modern hotel with a convenient location and comfortable rooms.
  • Holiday Inn Express Jakarta Wahid Hasyim:

    A budget-friendly hotel with a central location and essential amenities.
  • Ashley Hotel Jakarta:

    A stylish hotel with a rooftop pool and bar.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • ibis Styles Jakarta Tanah Abang:

    A colourful and modern hotel with a convenient location near Tanah Abang Market.
  • Amaris Hotel Thamrin City:

    A budget-friendly hotel with a central location and essential amenities.
  • Pop! Hotel Pasar Baru Jakarta:

    A trendy and affordable hotel with a convenient location near Pasar Baru.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to experience the best of Jakarta? The Pan Pacific Jakarta offers a luxurious and convenient base for exploring the city. With its prime location, excellent amenities, and exceptional service, it's the perfect choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today! Don't miss out on the opportunity to experience the vibrant culture and attractions of Jakarta. Book your stay at the Pan Pacific Jakarta through Traveloka for the best deals and a seamless booking experience. Start planning your trip now and create unforgettable memories! book cheap hotels in Indonesia cheap hotels nearby

All facilities in Pan Pacific Jakarta

Bar, Cafe and Lounge Pan Pacific Jakarta
Bar, Cafe and Lounge
Swimming Pool Pan Pacific Jakarta
Swimming Pool
Fitness Center Pan Pacific Jakarta
Fitness Center
Functional Hall Pan Pacific Jakarta
Functional Hall
Lobby Pan Pacific Jakarta
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Porter

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • Breakfast
  • Breakfast and dinner
  • Continental breakfast
  • Dining area
  • Set menu dinner

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

General

  • AC
  • Connecting rooms
  • Fireplace in lobby
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Things to Do

  • Fitness center
  • Indoor pool
  • Steam room

Transportation

  • Secure parking
  • Valet parking (surcharge)

Business Facilities

  • Meeting facilities
  • PRINTER

Sports and Recreations

  • Billiard
  • Fitness center

Kids and Pets

  • CRIBS
  • Highchairs

Accessibilty

  • In-room accessibility

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Pan Pacific Jakarta

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Check-in time starts at 15:00, to ensure a smooth check-in process, please prepare a valid ID Card and the reservation details.
A security deposit may be required upon check-in. The amount and method of payment will be informed upon arrival.
Special requests (such as early check-in, late check-out, or specific room preferences) are subject to availability and cannot be guaranteed.
Read All

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pan Pacific Jakarta
158
Number of floors in Pan Pacific Jakarta
6
Another facilities in Pan Pacific Jakarta
Bellhop, Concierge, Doorman, Front desk, 24-hour Receptionist

Frequently asked question in Pan Pacific Jakarta

What are available facilities at Pan Pacific Jakarta?
There are top facilites at Pan Pacific Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pan Pacific Jakarta?
The standard check-in time at Pan Pacific Jakarta is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Pan Pacific Jakarta provide breakfast?
Yes, Pan Pacific Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Pan Pacific Jakarta
Pan Pacific Jakarta has a 5.0-star rating.
How many floors does Pan Pacific Jakarta have?
Pan Pacific Jakarta has 6.
See All

More Reviews from Other Guests in Pan Pacific Jakarta

Overall Ratings & Reviews Pan Pacific Jakarta

Traveloka (132)
Other sources (25)
9.6
Exceptional
From 132 reviews
Provided by travelers on
Cleanliness

9.6

Room Comfort

9.6

Meal

9.3

Location

9.5

Service and Facilites

9.5

People often mention about Pan Pacific Jakarta
All
Bedroom (30)
Staff Friendliness (28)
Bathroom (28)
Taste (28)
Room Space (27)
Ambiance (25)
Distance to City Center (24)
Wifi (23)
Hotel Area (23)
Variety (23)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Pan Pacific Jakarta

Number of reviews per page
20
40
Customer reviews
F***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
This is my umpteenth time staying at the Pan Pacific. Consistently comfortable and satisfying, it's always a top choice for hotel stays in Jakarta.
Translated by Google Icon
See original
+2
Find this review helpful?
Accommodation's Reply
28 Nov 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for your continued trust and for choosing to stay with us once again. We are truly delighted to know that your experience remains consistently comfortable and satisfying, and that Pan Pacific continues to be your top choice in Jakarta. We also sincerely appreciate you sharing your beautiful feedback and pictures — they truly mean a lot to us. Thank you for your loyalty, and we look forward to welcoming you back for many more wonderful stays. Sincerely Yours, Alasdair Davidson Complex General Manager
Meldyanti H. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is located in the city center. Next to the hotel is Agora Mall, making it easy to eat and eat. It's within walking distance to Grand Indonesia. It was my first time getting a room on the 88th floor. The elevator ride was truly breathtaking. The city view was excellent. Breakfast was amazing. There was an a la carte menu. The portions for each item were just right, so we could try several different dishes. The restaurant is on the 90th floor. Wow! It felt spacious too. The staff were very helpful. We were busy with work, so we didn't have time to enjoy the other amenities. The bed was very comfortable. We had a great rest. The bathroom was quite spacious. We loved the soap and shampoo, and the scent. When we extended our stay, we were provided with drinking water and ice cubes. Overall, it was great. 🥰
Read More
Translated by Google Icon
See original
+5
Find this review helpful?
Accommodation's Reply
14 Nov 2025
Dear Ms. Meldyanti, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing such a delightful and detailed review. We are thrilled to learn that you enjoyed our strategic city-center location, exceptional city views from the 88th floor, and the memorable breakfast experience at our 90th-floor restaurant. It is wonderful to know that our comfortable rooms, thoughtful amenities, and the warm assistance from our team made your stay even more enjoyable. We truly appreciate your kind words, including your feedback about the pleasant in-room amenities and the special touches provided during your extension. We look forward to welcoming you back soon — hopefully with more time to enjoy all the facilities we offer. Sincerely Yours, Alasdair Davidson Complex General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great view from the room, nice to see Jakarta's sky light while eating and resting inside the room. Near MRT and malls, many local cafes as well
Find this review helpful?
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your kind feedback. We are delighted to know that you enjoyed the beautiful city skyline view from your room and the convenience of our location near the MRT, shopping malls, and local cafés. Your thoughtful review is truly appreciated, and we look forward to welcoming you back for another memorable stay in the heart of Jakarta. Sincerely Yours, Alasdair Davidson Complex General Manager
V***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very strategic location. City center. Next to the mall. So it's easy to find food. All the staff are friendly from check-in to check-out. Breakfast has a lot of variety and there is an all-you-can-eat ala cart menu. The food tastes good. The sushi is delicious. The room is comfortable. The bed is spacious. The view is great. It's just that when riding the elevator it feels a little uncomfortable on the ears. That's because the hotel is on the 80th floor and above. But overall, I was very impressed staying there. Will come back again next trip
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for taking the time to share such a thoughtful and detailed review of your stay. We are delighted to know that you enjoyed our strategic location, comfortable rooms, delicious breakfast selection—including the sushi and à la carte options—and the warm hospitality from our team throughout your visit. We truly appreciate your kind understanding regarding the ear pressure in the lift due to our hotel’s high-floor location. Your feedback is valuable to us, and we are glad that it did not affect your overall enjoyable experience. We look forward to welcoming you back on your next trip for another memorable stay. Sincerely Yours, Alasdair Davidson Complex General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff is very friendly and responsive
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for your wonderful feedback and perfect rating. We are delighted to know that our team’s warm and responsive service made your visit memorable. We truly appreciate your kind words and look forward to welcoming you back again soon. Sincerely Yours, Alasdair Davidson Complex General Manager
Profile Picture
Diyas P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I really liked their hospitality. From the moment I arrived and checked in, I was greeted very warmly. The receptionist (I forgot her name) was very friendly, explaining every detail of the hotel. They even made every effort to accommodate any special requests. The view from this top-tier hotel is absolutely stunning at night. If you're staying at Pan Pacific, it's best to choose the Pacific Club, as it offers numerous benefits. Late check-out, lounge access, and free-flow snacks are available. Evening tea is also available in your room. Breakfast at Keyaki Restaurant is also delicious. Thanks to Irvan, Jesson, John, and all the friendly staff who helped with everything you needed during your stay.
Read More
Translated by Google Icon
See original
+4
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Diyas P., Greetings from Pan Pacific Jakarta! Thank you for sharing your delightful experience with us. We are truly pleased to know that you enjoyed your stay, from the warm welcome upon check-in to the thoughtful service extended throughout your visit. It is wonderful to hear that you appreciated the breathtaking city view and the exclusive benefits of our Pacific Club experience, including the lounge access, evening tea, and breakfast at Keyaki Restaurant. Your kind recognition of Irvan, Jessen, John, and our entire team is greatly appreciated. We will be sure to share your compliments with them as encouragement to continue delivering exceptional hospitality. We look forward to welcoming you back soon for another memorable stay high above the city at Pan Pacific Jakarta. Sincerely Yours, Alasdair Davidson Complex General Manager
Z***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
all good and the hotel very strategic location. all staff very nice and full support.
1 people find it helpful
Accommodation's Reply
20 Oct 2025
Dear Valued Guest, Greetings from Pan Pacific Jakarta! Thank you for sharing your kind feedback. We are delighted to hear that you enjoyed our strategic location and that our team provided attentive and supportive service throughout your stay. Your generous perfect score is truly appreciated and will be shared with the team as encouragement to continue delivering exceptional experiences. We very much look forward to welcoming you back to Pan Pacific Jakarta for another memorable stay. Sincerely Yours, Alasdair Davidson Complex General Manager
Kristinenataliacarolita
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very impressive... The view at night is cool... Friendly service... Easy access to join car free day... Everything is okay
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Sep 2025
Dear Ms. Kristinenataliacarolita, Thank you for awarding us a perfect rating and for your thoughtful review. We are truly delighted to hear that your stay was such an impressive experience. It is wonderful to know that you enjoyed the stunning night views, the warm and attentive service from our team, as well as the easy access to the car free day right from our location. Your kind words serve as great motivation for all of us to continue creating memorable moments for our guests. We sincerely appreciate your recommendation and very much look forward to welcoming you back for another outstanding stay in the near future. Sincerely Yours, Sjefke Jansen Complex General Manager
z***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Great Night View. The streetlights at night are hard to forget.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Valued Guest, Greetings from Pan Pacific Jakarta! Thank you for rating us 10/10 and for sharing your kind words. We are delighted to know that you enjoyed the stunning night views from our hotel — indeed, the city lights at night create an unforgettable atmosphere. We truly appreciate your feedback and look forward to welcoming you back soon for another memorable stay with us. Sincerely Yours, Sjefke Jansen Complex General Manager
m***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Overall it was very pleasant, if I go to Jakarta again I will definitely stay at this hotel again.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 Aug 2025
Dear Valued Guest, Greetings from Pan Pacific Jakarta! Thank you very much for your positive review and the excellent 9.4 rating. We are truly delighted to hear that you had an enjoyable stay with us. It would be our pleasure to welcome you back on your next visit to Jakarta. We remain committed to providing you with the highest level of service and hospitality. Sincerely Yours, Sjefke Jansen Complex General Manager
I***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Spacious, clean rooms, good food, located in the city center
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear Valued Guest, Greetings from Pan Pacific Jakarta! Thank you for taking the time to share your positive feedback. We are delighted to hear that you enjoyed the spacious and clean room, the delicious meals, and our central location. We truly appreciate your support and look forward to welcoming you back in the near future. Sincerely Yours, Sjefke Jansen Complex General Manager
M***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The staff were very friendly, including Ms. Adel and another person whose name I forgot. Thank you for allowing late checkout.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Sincerely Yours, Sjefke Jansen Complex General Manager
F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
good service for 5 stars. it's just that for smart TV, especially Netflix, it's still lacking because you have to connect Chromecast.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta. Thank you for your kind feedback. We are pleased to hear that you were satisfied with our service and found it in line with five-star standards. We also appreciate your constructive input regarding the Smart TV and Netflix accessibility. Please rest assured that we are reviewing our in-room entertainment system to enhance guest comfort and experience. We truly value your feedback and look forward to welcoming you again in the near future. Sincerely Yours, Sjefke Jansen Complex General Manager
G***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
overall my experience during stay was great.
1 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Sincerely Yours, Sjefke Jansen Complex General Manager
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
My staycation was great overall, but there was one hiccup: I accidentally left behind my serum meds (which is pretty important). Totally my fault. I only realized it once I got home at night. I called to ask if they’d found it, but they checked and said nothing was there. It might’ve gotten thrown out since it was just a small box. I’d assumed they’d keep lost items for 24 hours, but no luck. Well, the stay itself was really enjoyable
Read More
Find this review helpful?
Accommodation's Reply
30 Jun 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta. Thank you for sharing your experience with us. We are pleased to know that you had an enjoyable staycation overall, and we truly appreciate your kind words. We are sorry to hear about the serum medication that was left behind. While we always aim to handle lost and found items with care, we understand that in certain cases, smaller items may be more difficult to trace. We sincerely regret that the item could not be located, and your feedback will help us in continuing to review and strengthen our procedures. Thank you once again for your understanding. We hope to welcome you back soon for an even more seamless experience. Sincerely Yours, Sjefke Jansen Complex General Manager
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Very friendly staff, clean rooms, delicious food.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Sincerely Yours, Sjefke Jansen Complex General Manager
M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 25 week(s) ago
the breakfast is terriablely suck. this is the first and last time to stay in pan pac brand.
2 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta. Thank you for sharing your feedback with us. We deeply regret to learn that your recent experience did not meet your expectations, particularly with regard to breakfast. Please accept our sincerest apologies for the disappointment and inconvenience caused. At Pan Pacific, we strive to deliver a high standard of hospitality, and we are genuinely sorry to hear that we have fallen short during your stay. Your comments have been shared with our culinary and service teams for immediate review and corrective action. We truly value your feedback and, while we regret that this was your impression of our brand, we hope to have the opportunity in the future to regain your trust and better reflect the service standards we are known for. Sincerely Yours, Sjefke Jansen Complex General Manager
Lorenzo N. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Very pleasant stay at Pan Pacific! We got early check-in and late check-out! All staff very helpful, especially Mr. Andri in the pool area! Definitely will be back soon:)
1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Sincerely Yours, Sjefke Jansen Complex General Manager
Ferdinand R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The highest hotel in Indonesia to date written, super clean comfortable rooms, very good soundproofing, the view of the city of Jakarta is so beautiful, the facilities are super complete and luxurious, the amenities are also from luxury brands, the food is very delicious and varied, the service of all staff is very good and very friendly. Pan Pacific Jakarta is very impressive 🥰🙏
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
26 May 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Sincerely Yours, Sjefke Jansen Complex General Manager
Ferdinand R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
the highest hotel in Indonesia to date written super clean comfortable rooms very good soundproofing the view of the city of Jakarta is so beautiful super complete and luxurious facilities the amenities are also from luxury brands the food is very delicious and varied the service of all staff is very good very friendly Pan Pacific Jakarta is very impressive 🥰🙏
Read More
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
26 May 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Sincerely Yours, Sjefke Jansen Complex General Manager
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Pan Pacific Jakarta

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Pan Pacific Jakarta

Traveloka (132)
Other sources (25)
9.6
Exceptional
From 132 reviews
Provided by travelers on
Cleanliness

9.6

Room Comfort

9.6

Meal

9.3

Location

9.5

Service and Facilites

9.5

People often mention about Pan Pacific Jakarta
All
Bedroom (30)
Staff Friendliness (28)
Bathroom (28)
Taste (28)
Room Space (27)
Ambiance (25)
Distance to City Center (24)
Wifi (23)
Hotel Area (23)
Variety (23)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Pan Pacific Jakarta

Number of reviews per page
20
40
Customer reviews
F***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
This is my umpteenth time staying at the Pan Pacific. Consistently comfortable and satisfying, it's always a top choice for hotel stays in Jakarta.
Translated by Google Icon
See original
+2
Find this review helpful?
Accommodation's Reply
28 Nov 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for your continued trust and for choosing to stay with us once again. We are truly delighted to know that your experience remains consistently comfortable and satisfying, and that Pan Pacific continues to be your top choice in Jakarta. We also sincerely appreciate you sharing your beautiful feedback and pictures — they truly mean a lot to us. Thank you for your loyalty, and we look forward to welcoming you back for many more wonderful stays. Sincerely Yours, Alasdair Davidson Complex General Manager
Meldyanti H. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is located in the city center. Next to the hotel is Agora Mall, making it easy to eat and eat. It's within walking distance to Grand Indonesia. It was my first time getting a room on the 88th floor. The elevator ride was truly breathtaking. The city view was excellent. Breakfast was amazing. There was an a la carte menu. The portions for each item were just right, so we could try several different dishes. The restaurant is on the 90th floor. Wow! It felt spacious too. The staff were very helpful. We were busy with work, so we didn't have time to enjoy the other amenities. The bed was very comfortable. We had a great rest. The bathroom was quite spacious. We loved the soap and shampoo, and the scent. When we extended our stay, we were provided with drinking water and ice cubes. Overall, it was great. 🥰
Read More
Translated by Google Icon
See original
+5
Find this review helpful?
Accommodation's Reply
14 Nov 2025
Dear Ms. Meldyanti, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing such a delightful and detailed review. We are thrilled to learn that you enjoyed our strategic city-center location, exceptional city views from the 88th floor, and the memorable breakfast experience at our 90th-floor restaurant. It is wonderful to know that our comfortable rooms, thoughtful amenities, and the warm assistance from our team made your stay even more enjoyable. We truly appreciate your kind words, including your feedback about the pleasant in-room amenities and the special touches provided during your extension. We look forward to welcoming you back soon — hopefully with more time to enjoy all the facilities we offer. Sincerely Yours, Alasdair Davidson Complex General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great view from the room, nice to see Jakarta's sky light while eating and resting inside the room. Near MRT and malls, many local cafes as well
Find this review helpful?
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your kind feedback. We are delighted to know that you enjoyed the beautiful city skyline view from your room and the convenience of our location near the MRT, shopping malls, and local cafés. Your thoughtful review is truly appreciated, and we look forward to welcoming you back for another memorable stay in the heart of Jakarta. Sincerely Yours, Alasdair Davidson Complex General Manager
V***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very strategic location. City center. Next to the mall. So it's easy to find food. All the staff are friendly from check-in to check-out. Breakfast has a lot of variety and there is an all-you-can-eat ala cart menu. The food tastes good. The sushi is delicious. The room is comfortable. The bed is spacious. The view is great. It's just that when riding the elevator it feels a little uncomfortable on the ears. That's because the hotel is on the 80th floor and above. But overall, I was very impressed staying there. Will come back again next trip
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for taking the time to share such a thoughtful and detailed review of your stay. We are delighted to know that you enjoyed our strategic location, comfortable rooms, delicious breakfast selection—including the sushi and à la carte options—and the warm hospitality from our team throughout your visit. We truly appreciate your kind understanding regarding the ear pressure in the lift due to our hotel’s high-floor location. Your feedback is valuable to us, and we are glad that it did not affect your overall enjoyable experience. We look forward to welcoming you back on your next trip for another memorable stay. Sincerely Yours, Alasdair Davidson Complex General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff is very friendly and responsive
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for your wonderful feedback and perfect rating. We are delighted to know that our team’s warm and responsive service made your visit memorable. We truly appreciate your kind words and look forward to welcoming you back again soon. Sincerely Yours, Alasdair Davidson Complex General Manager
Profile Picture
Diyas P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I really liked their hospitality. From the moment I arrived and checked in, I was greeted very warmly. The receptionist (I forgot her name) was very friendly, explaining every detail of the hotel. They even made every effort to accommodate any special requests. The view from this top-tier hotel is absolutely stunning at night. If you're staying at Pan Pacific, it's best to choose the Pacific Club, as it offers numerous benefits. Late check-out, lounge access, and free-flow snacks are available. Evening tea is also available in your room. Breakfast at Keyaki Restaurant is also delicious. Thanks to Irvan, Jesson, John, and all the friendly staff who helped with everything you needed during your stay.
Read More
Translated by Google Icon
See original
+4
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Diyas P., Greetings from Pan Pacific Jakarta! Thank you for sharing your delightful experience with us. We are truly pleased to know that you enjoyed your stay, from the warm welcome upon check-in to the thoughtful service extended throughout your visit. It is wonderful to hear that you appreciated the breathtaking city view and the exclusive benefits of our Pacific Club experience, including the lounge access, evening tea, and breakfast at Keyaki Restaurant. Your kind recognition of Irvan, Jessen, John, and our entire team is greatly appreciated. We will be sure to share your compliments with them as encouragement to continue delivering exceptional hospitality. We look forward to welcoming you back soon for another memorable stay high above the city at Pan Pacific Jakarta. Sincerely Yours, Alasdair Davidson Complex General Manager
Z***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
all good and the hotel very strategic location. all staff very nice and full support.
1 people find it helpful
Accommodation's Reply
20 Oct 2025
Dear Valued Guest, Greetings from Pan Pacific Jakarta! Thank you for sharing your kind feedback. We are delighted to hear that you enjoyed our strategic location and that our team provided attentive and supportive service throughout your stay. Your generous perfect score is truly appreciated and will be shared with the team as encouragement to continue delivering exceptional experiences. We very much look forward to welcoming you back to Pan Pacific Jakarta for another memorable stay. Sincerely Yours, Alasdair Davidson Complex General Manager
Kristinenataliacarolita
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very impressive... The view at night is cool... Friendly service... Easy access to join car free day... Everything is okay
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Sep 2025
Dear Ms. Kristinenataliacarolita, Thank you for awarding us a perfect rating and for your thoughtful review. We are truly delighted to hear that your stay was such an impressive experience. It is wonderful to know that you enjoyed the stunning night views, the warm and attentive service from our team, as well as the easy access to the car free day right from our location. Your kind words serve as great motivation for all of us to continue creating memorable moments for our guests. We sincerely appreciate your recommendation and very much look forward to welcoming you back for another outstanding stay in the near future. Sincerely Yours, Sjefke Jansen Complex General Manager
z***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Great Night View. The streetlights at night are hard to forget.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Valued Guest, Greetings from Pan Pacific Jakarta! Thank you for rating us 10/10 and for sharing your kind words. We are delighted to know that you enjoyed the stunning night views from our hotel — indeed, the city lights at night create an unforgettable atmosphere. We truly appreciate your feedback and look forward to welcoming you back soon for another memorable stay with us. Sincerely Yours, Sjefke Jansen Complex General Manager
m***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Overall it was very pleasant, if I go to Jakarta again I will definitely stay at this hotel again.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 Aug 2025
Dear Valued Guest, Greetings from Pan Pacific Jakarta! Thank you very much for your positive review and the excellent 9.4 rating. We are truly delighted to hear that you had an enjoyable stay with us. It would be our pleasure to welcome you back on your next visit to Jakarta. We remain committed to providing you with the highest level of service and hospitality. Sincerely Yours, Sjefke Jansen Complex General Manager
I***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Spacious, clean rooms, good food, located in the city center
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear Valued Guest, Greetings from Pan Pacific Jakarta! Thank you for taking the time to share your positive feedback. We are delighted to hear that you enjoyed the spacious and clean room, the delicious meals, and our central location. We truly appreciate your support and look forward to welcoming you back in the near future. Sincerely Yours, Sjefke Jansen Complex General Manager
M***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The staff were very friendly, including Ms. Adel and another person whose name I forgot. Thank you for allowing late checkout.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Sincerely Yours, Sjefke Jansen Complex General Manager
F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
good service for 5 stars. it's just that for smart TV, especially Netflix, it's still lacking because you have to connect Chromecast.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta. Thank you for your kind feedback. We are pleased to hear that you were satisfied with our service and found it in line with five-star standards. We also appreciate your constructive input regarding the Smart TV and Netflix accessibility. Please rest assured that we are reviewing our in-room entertainment system to enhance guest comfort and experience. We truly value your feedback and look forward to welcoming you again in the near future. Sincerely Yours, Sjefke Jansen Complex General Manager
G***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
overall my experience during stay was great.
1 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Sincerely Yours, Sjefke Jansen Complex General Manager
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
My staycation was great overall, but there was one hiccup: I accidentally left behind my serum meds (which is pretty important). Totally my fault. I only realized it once I got home at night. I called to ask if they’d found it, but they checked and said nothing was there. It might’ve gotten thrown out since it was just a small box. I’d assumed they’d keep lost items for 24 hours, but no luck. Well, the stay itself was really enjoyable
Read More
Find this review helpful?
Accommodation's Reply
30 Jun 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta. Thank you for sharing your experience with us. We are pleased to know that you had an enjoyable staycation overall, and we truly appreciate your kind words. We are sorry to hear about the serum medication that was left behind. While we always aim to handle lost and found items with care, we understand that in certain cases, smaller items may be more difficult to trace. We sincerely regret that the item could not be located, and your feedback will help us in continuing to review and strengthen our procedures. Thank you once again for your understanding. We hope to welcome you back soon for an even more seamless experience. Sincerely Yours, Sjefke Jansen Complex General Manager
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Very friendly staff, clean rooms, delicious food.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Sincerely Yours, Sjefke Jansen Complex General Manager
M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 25 week(s) ago
the breakfast is terriablely suck. this is the first and last time to stay in pan pac brand.
2 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta. Thank you for sharing your feedback with us. We deeply regret to learn that your recent experience did not meet your expectations, particularly with regard to breakfast. Please accept our sincerest apologies for the disappointment and inconvenience caused. At Pan Pacific, we strive to deliver a high standard of hospitality, and we are genuinely sorry to hear that we have fallen short during your stay. Your comments have been shared with our culinary and service teams for immediate review and corrective action. We truly value your feedback and, while we regret that this was your impression of our brand, we hope to have the opportunity in the future to regain your trust and better reflect the service standards we are known for. Sincerely Yours, Sjefke Jansen Complex General Manager
Lorenzo N. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Very pleasant stay at Pan Pacific! We got early check-in and late check-out! All staff very helpful, especially Mr. Andri in the pool area! Definitely will be back soon:)
1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Sincerely Yours, Sjefke Jansen Complex General Manager
Ferdinand R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The highest hotel in Indonesia to date written, super clean comfortable rooms, very good soundproofing, the view of the city of Jakarta is so beautiful, the facilities are super complete and luxurious, the amenities are also from luxury brands, the food is very delicious and varied, the service of all staff is very good and very friendly. Pan Pacific Jakarta is very impressive 🥰🙏
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
26 May 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Sincerely Yours, Sjefke Jansen Complex General Manager
Ferdinand R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
the highest hotel in Indonesia to date written super clean comfortable rooms very good soundproofing the view of the city of Jakarta is so beautiful super complete and luxurious facilities the amenities are also from luxury brands the food is very delicious and varied the service of all staff is very good very friendly Pan Pacific Jakarta is very impressive 🥰🙏
Read More
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
26 May 2025
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Sincerely Yours, Sjefke Jansen Complex General Manager
Number of reviews per page
20
40