Swiss-Belhotel Silae Palu

Hotels
8.5
/10
Very Good
1,470 reviews

What Guests Say About Their Stay

Staff Friendliness (29)
Ambiance (29)
Bedroom (27)
Room Space (22)
Willy I. P.
8.8
/ 10
Good location. The room was spacious and clean. The restaurant has a great view.
D***i
9.7
/ 10
First timer to Palu, deliberately chose this hotel because it was close to the beach. Early check in, entered the room was cool and clean. I got on the 5th floor, although not a beach view but the experience in the room was pleasant. Stayed for 3 days with satisfaction. Compare with other hotels in the city of Palu, I think this hotel and hotel service are the best.
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I***T
10.0
/ 10
The second time I brought my kids for a staycation here, they were really happy because the place was that comfortable, the staff were all friendly, the facilities were satisfying and the food was delicious. ⭐️
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R***i
10.0
/ 10
Awesome, comfortable place, clean hotel, delicious food and excellent service
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P***a
9.1
/ 10
friendly staff, good facilities, comfortable to stay here, clean environment, nice view, if I go to Palu, I will stay here again
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In the Area
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Jl Malonda No.12, Ulujadi, Palu, Sulawesi Tengah, Indonesia, 94227

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Swiss-Belhotel Silae Palu is the first international 4-star hotel in Palu and takes only 10-minute drive to the city centre. Providing 89 hotel rooms and 27 villa rooms, located in the different location, separated by the Malonda-Trans Sulawesi road. It provides private parking areas for guests to use. Most of hotel rooms overlook the Palu bay that is well known for windsurfing. Free wireless internet connection is available. Whether you are planning an event or other special occasions, Swiss-Belhotel Silae Palu is a great choice for you with a large and well-equipped function room to suit your requirements. From business event to corporate gathering, Swiss-Belhotel Silae Palu provides complete services and facilities that you and your colleagues need.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Swiss-Belhotel Silae Palu

Jl Malonda No.12, Ulujadi, Palu, Sulawesi Tengah, Indonesia, 94227
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Lobby Swiss-Belhotel Silae Palu
Exterior 2 Swiss-Belhotel Silae Palu

Discover More About Swiss-Belhotel Silae Palu

Swiss-Belhotel Silae Palu Rates per Night

Swiss-Belhotel Silae Palu room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Swiss-Belhotel Silae Palu hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Swiss-Belhotel Silae Palu Location & Address

Swiss-Belhotel Silae Palu is located at Jl Malonda No.12, Ulujadi, Palu, Sulawesi Tengah, Indonesia, 94227. It's situated in the Palu area of Indonesia, known for its beautiful coastline and relaxed atmosphere. The hotel is approximately 5 km from the city center.

How to go to Swiss-Belhotel Silae Palu from Airport

Arranging your hotel transfer from the airport is a crucial part of planning your trip. Here's how to get from Mutiara SIS Al-Jufrie Airport (PLW) to Swiss-Belhotel Silae Palu, with options to suit every budget and preference.

  • Taxi (most direct):

    A taxi from the airport is the most straightforward option. You'll find taxi stands outside the arrival hall. The journey takes around 20-30 minutes, depending on traffic.
  • Ride Hailing (convenient):

    Ride hailing services are readily available in Palu. Simply book a ride through the app after you land. This can be a more affordable option than a traditional taxi.
  • Hotel Transfer (pre-booked):

    Some hotels, including Swiss-Belhotel Silae Palu, offer airport transfer services. You'll need to arrange this in advance with the hotel. While it might be slightly more expensive, it offers peace of mind knowing someone will be waiting for you.
  • Public Transportation (most affordable):

    While Palu doesn't have an extensive public transportation system like a MRT, you can take a local "angkot" (minibus). You'll need to change routes, and it's not the most convenient option with luggage, but it's the cheapest.

Tips:

For the most convenient route, pre-booking a hotel transfer or using a ride hailing service is recommended, especially if you're arriving late at night or have a lot of luggage.

Swiss-Belhotel Silae Palu Reviews & Summary

Looking for all about hotel Swiss-Belhotel Silae Palu? Want to know what other travellers think? This hotel consistently receives positive hotel reviews, making it a popular choice for visitors to Palu. Let's dive into what makes this hotel stand out.

Guests love the hotel's comfortable rooms, friendly staff, and convenient location. The swimming pool is a particular highlight, offering a refreshing escape from the Palu heat. The on-site restaurant also receives rave reviews for its delicious food and varied menu. A standout feature is the hotel's commitment to providing excellent service, ensuring a memorable stay for every guest.

Here's a short, positive review: "Absolutely loved my stay at Swiss-Belhotel Silae Palu! The staff were incredibly helpful, the room was spotless, and the pool was fantastic. Highly recommend!"

Swiss-Belhotel Silae Palu Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Swiss-Belhotel Silae Palu offers a variety of hotel bedroom types to suit different needs and preferences. Here's a breakdown of the categories of hotel rooms available:

  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Non-smoking options are available.
  • Superior Room:

    Slightly larger than the Deluxe Rooms, these rooms often include a bathtub.
  • Executive Suite:

    These suites provide more space and include a separate living area. Some suites offer ocean views.
  • Family Room:

    Designed for families, these rooms typically have multiple beds or connecting rooms.

Swiss-Belhotel Silae Palu is not a pet-friendly hotel. Please check with the hotel directly for the most up-to-date information.

Hotel Facilities in Swiss-Belhotel Silae Palu

Hotel amenities can significantly enhance your travel experience. Swiss-Belhotel Silae Palu boasts a range of hotel facilities designed to cater to both adults and children. Here's what you can expect:

  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay with the hotel's well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Extra fees apply.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
  • Restaurant:

    Savor delicious meals at the on-site restaurant.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Swiss-Belhotel Silae Palu

A great hotel buffet or restaurant can be a highlight of your stay. Swiss-Belhotel Silae Palu offers several dining options, including a hotel restaurant and cafe, to satisfy your culinary cravings. Here's what you need to know:

  • Swiss-Cafe Restaurant:

    This is the hotel's main restaurant, serving a variety of Indonesian and international dishes. They often have a hotel buffet for breakfast, lunch, and dinner. Expect to pay around SGD 25 per person for the dinner buffet. Open from 6:00 AM to 10:00 PM.
  • Lobby Lounge:

    Enjoy light snacks, coffee, and cocktails in the relaxed atmosphere of the Lobby Lounge. Open from 10:00 AM to 11:00 PM.

The Swiss-Cafe Restaurant is known for its Nasi Goreng and Sop Buntut (oxtail soup), which are signature dishes.

Swiss-Belhotel Silae Palu Airport pickups and How to Book

Looking for hotels with airport shuttle services? Swiss-Belhotel Silae Palu offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible.

To book an airport pick-up, contact the hotel directly at least 24 hours in advance of your arrival. You'll need to provide your flight details, including arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport. The cost of the airport pick-up varies depending on the type of vehicle and distance, so be sure to confirm the price when you book.

Nearby MRT Station & Bus Stops

Navigating Palu using public transport can be a great way to experience the city like a local. While Palu doesn't have an MRT system, there are several bus stops nearby that you can use.

  • Jalan Emi Saelan Bus Stop:

    Located approximately 500 meters from the hotel.
  • Jalan Sisingamangaraja Bus Stop:

    About 1 km from the hotel.

To use the public buses, you'll need to pay in cash. Fares are typically very affordable. You can purchase a local transportation card at the main bus terminal, but cash is generally accepted on most routes.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Palu and its surrounding areas offer a variety of nearby places to go that are perfect for families with kids. Here are some things to see nearby:

  • Tanjung Karang Beach:

    A beautiful beach located about 30 km from the hotel. Perfect for swimming, sunbathing, and building sandcastles. Entry is approximately SGD 2 per person.
  • Palu Grand Mall:

    A large shopping mall with a cinema, arcade, and various restaurants. Located about 5 km from the hotel. Free entry.
  • Museum Sulawesi Tengah:

    Learn about the history and culture of Central Sulawesi. Located about 7 km from the hotel. Entry is approximately SGD 1 per person.
  • Danau Sibili:

    A scenic lake located about 40 km from the hotel. Great for a picnic and enjoying the natural beauty. Free entry.
  • Air Terjun Saluopa:

    A stunning waterfall located about 80 km from the hotel. A bit of a drive, but well worth it for the breathtaking views. Entry is approximately SGD 3 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Swiss-Belhotel Silae Palu (Palu)

Exploring the local culinary scene is a must when visiting Palu. Whether you're looking for nearby dining at a restaurant or want to sample some local food, here are some options to consider:

Cafes/Restaurants:

  • Excelso Coffee:

    A popular coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Pizza Hut:

    A familiar option for pizza lovers.
  • Kentucky Fried Chicken (KFC):

    A fast-food chain serving fried chicken and other American-style dishes.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings.
  • Sate:

    Grilled meat skewers served with peanut sauce.
  • Mie Goreng:

    Fried noodles with vegetables and meat.
  • Soto Ayam:

    Chicken soup with rice noodles and vegetables.
  • Pisang Goreng:

    Fried bananas, a popular snack.

Shopping places near Swiss-Belhotel Silae Palu (Palu)

Need to indulge in some retail therapy? Palu offers a few options for nearby shopping, from malls to local markets. Here are some places to check out:

  • Palu Grand Mall:

    The largest mall in Palu, offering a variety of shops, restaurants, and entertainment options.
  • Tatura Mall:

    Another popular shopping mall with a range of stores and a food court.
  • Pasar Tradisional Masomba:

    A traditional market where you can find local produce, clothing, and handicrafts.

Other Places to Stay Near Swiss-Belhotel Silae Palu

If you're looking for alternative accommodations, Palu offers a range of hotels to suit different budgets and preferences. Here are some of the best hotel nearby:

Luxury/5–6 star hotels nearby:

  • There are no 5- or 6-star hotels in Palu.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Best Western Plus Coco Palu:

    A modern hotel with comfortable rooms and a range of amenities.
  • Mercure Palu:

    A well-known international brand offering quality accommodation and service.
  • Hotel Santika Palu:

    A popular choice with a central location and good facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Jazz Hotel Palu:

    A budget-friendly option with clean rooms and a convenient location.
  • RedDoorz near Bundaran Palu:

    A simple and affordable hotel.
  • OYO 91485 Penginapan Anugrah:

    Another budget-friendly choice.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Palu is essential for a comfortable and enjoyable experience. Swiss-Belhotel Silae Palu offers a great combination of comfort, convenience, and value, making it a popular choice for travellers. With its range of facilities, comfortable rooms, and convenient location, it's an excellent base for exploring all that Palu has to offer.

Ready to book your stay? Check hotel availability and make your hotel reservations easily through Traveloka. With a wide selection of hotels and competitive prices, Traveloka makes room booking simple and stress-free. Don't miss out on the best deals for your Palu adventure!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby on Traveloka today!

All facilities in Swiss-Belhotel Silae Palu

Bar, Cafe and Lounge Swiss-Belhotel Silae Palu
Bar, Cafe and Lounge
Functional Hall Swiss-Belhotel Silae Palu
Functional Hall
Lobby Swiss-Belhotel Silae Palu
Lobby
CleanAccommodation Swiss-Belhotel Silae Palu
CleanAccommodation
Exterior Swiss-Belhotel Silae Palu
Exterior

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Spa
  • TV lounge

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast
  • Continental breakfast
  • Dining area
  • Nightclub
  • Vegetarian meal

General

  • AC
  • Ballroom
  • Banquet
  • Non-smoking room
  • Swimming pool
  • Smoking area

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Projector

Transportation

  • Airport transfer
  • Secure parking

Nearby Facilities

  • ATM/Banking
  • Shops

Family-friendly Facilities

  • Children pool

Accessibilty

  • Accessibility equipment

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Swiss-Belhotel Silae Palu

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 2 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Swiss-Belhotel Silae Palu
115
Number of floors in Swiss-Belhotel Silae Palu
4
Another facilities in Swiss-Belhotel Silae Palu
24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Swiss-Belhotel Silae Palu

What are available facilities at Swiss-Belhotel Silae Palu?
There are top facilites at Swiss-Belhotel Silae Palu such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Swiss-Belhotel Silae Palu?
The standard check-in time at Swiss-Belhotel Silae Palu is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Swiss-Belhotel Silae Palu provide breakfast?
Yes, Swiss-Belhotel Silae Palu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Swiss-Belhotel Silae Palu
Swiss-Belhotel Silae Palu has a 4.0-star rating.
How many floors does Swiss-Belhotel Silae Palu have?
Swiss-Belhotel Silae Palu has 4.
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More Reviews from Other Guests in Swiss-Belhotel Silae Palu

Overall Ratings & Reviews Swiss-Belhotel Silae Palu

Traveloka (1,453)
Other sources (17)
8.4
Very Good
From 1,453 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.5

Service and Facilites

8.5

People often mention about Swiss-Belhotel Silae Palu
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Staff Friendliness (21)
Ambiance (21)
Room Space (19)
Family Friendly (18)
Hotel Area (18)
Variety (18)
Taste (17)
Surroundings (16)
Bedroom (16)
Accessibility (15)
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Traveler Reviews Swiss-Belhotel Silae Palu

Number of reviews per page
20
40
Customer reviews
Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I really like it, I'm a regular when I go to Palu
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Swiss-Belhotel Sile Palu would like to extend our warmest greetings to you! We are so pleased that you had a wonderful stay. Your satisfaction is our highest priority and we are proud that our team has provided you with such a memorable experience. Thank you very much for your positive review. We do hope to welcome you back to Swiss-Belhotel Sile Palu soon. Best regards, Swiss-Belhotel Sile Palu Management
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O***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I'm quite satisfied with the room I booked... the view is perfect. The swimming pool is quite spacious, I personally felt comfortable with the bed, and I liked the variety of food, and the staff were friendly👍
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Swiss-Belhotel Sile Palu would like to extend our warmest greetings to you! We are so pleased that you had a wonderful stay. Your satisfaction is our highest priority and we are proud that our team has provided you with such a memorable experience. Thank you very much for your positive review. We do hope to welcome you back to Swiss-Belhotel Sile Palu soon. Best regards, Swiss-Belhotel Sile Palu Management
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff was very nice and the room was suitable.
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Accommodation's Reply
13 Oct 2025
Dear Valued Guest, Swiss-Belhotel Sile Palu would like to extend our warmest greetings to you! We are so pleased that you had a wonderful stay. Your satisfaction is our highest priority and we are proud that our team has provided you with such a memorable experience. Thank you very much for your positive review. We do hope to welcome you back to Swiss-Belhotel Sile Palu soon. Best regards, Swiss-Belhotel Sile Palu Management
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
really like this hotel, delicious food, spacious rooms and the best service
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Accommodation's Reply
13 Oct 2025
Dear Valued Guest, Swiss-Belhotel Sile Palu would like to extend our warmest greetings to you! We are so pleased that you had a wonderful stay. Your satisfaction is our highest priority and we are proud that our team has provided you with such a memorable experience. Thank you very much for your positive review. We do hope to welcome you back to Swiss-Belhotel Sile Palu soon. Best regards, Swiss-Belhotel Sile Palu Management
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Fazli S. B. Z.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Enjoyable with the view of the bay behind the hotel
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Accommodation's Reply
02 Oct 2025
Dear Mr. Fazli, Warmest greetings from Swiss-Belhotel Silae Palu! We are delighted to hear that you had a wonderful vacation with us. Your satisfaction is our greatest joy, and we are proud that our team was able to provide you with a memorable experience. Thank you very much for your positive review. We look forward to welcoming you back to Swiss-Belhotel Silae Palu soon. Warmest regards, Swiss-Belhotel Silae Palu Management
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A***r
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Staycation
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8.5
/10
Reviewed 7 week(s) ago
Old hotel, poorly maintained. Unfriendly security. Should be priced at just 400,000-500,000 Rupiah.
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Accommodation's Reply
17 Sep 2025
Dear Valued Guest, Thank you for taking the time to write a review about your experience at our hotel. We apologize for any inconvenience you experienced during your stay. Your feedback is a serious concern for us and we will immediately follow up with the relevant team to improve our service. We hope that on your next visit you will have a more pleasant experience, in accordance with Swiss-Belhotel Silae Palu's hospitality standards. Warm regards, Swiss-Belhotel Silae Palu Management
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F***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Overall everything is okay, just need to improve the soundproofing in the room.👍👍👍👍👍⭐⭐⭐⭐⭐
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Accommodation's Reply
03 Sep 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will do our best to ensure your next visit will be an even better experience. Our team will be delighted to welcome you back. Warmest Regards, Management of Swiss-Belhotel Silae Palu
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MOHAMMAD F.
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Medical
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10.0
/10
Reviewed 11 week(s) ago
Very pleasant, comfortable, and excellent service.
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Accommodation's Reply
03 Sep 2025
Dear Mr. Mohammad F., Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will do our best to ensure your next visit will be an even better experience. Our team will be happy to welcome you back. Warmest Regards, Swiss-Belhotel Silae Palu Management
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
First timer to Palu, deliberately chose this hotel because it was close to the beach. Early check in, entered the room was cool and clean. I got on the 5th floor, although not a beach view but the experience in the room was pleasant. Stayed for 3 days with satisfaction. Compare with other hotels in the city of Palu, I think this hotel and hotel service are the best.
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Accommodation's Reply
09 Jun 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warmest Regards, Swiss-Belhotel Silae Palu Management
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Thanks for the good services. Always give the best experience for guests.
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Accommodation's Reply
02 Jun 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warmest Regards, Swiss-Belhotel Silae Palu Management
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F***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 22 week(s) ago
The hotel staff is very friendly and helpful.
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Accommodation's Reply
30 May 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warm Regards, Imam Nugroho. General Manager
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Yahyan D. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
Easy check in, even though it was late, and we were able to upgrade the room, but the restaurant staff didn't really understand because we stayed for 2 nights and still asked for additional charges for breakfast.
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Accommodation's Reply
26 May 2025
Dear Mr. Yahyan, Warm greetings from Swiss-Belhotel Silae Palu. Thank you for taking the time to write us feedback. Allow us to apologize for the less than satisfactory stay experience you had. This feedback has been received by our team and will be taken into consideration by management to improve facilities in order to enhance guest comfort. We are pleased to be able to serve you again at Swiss-Belhotel Silae Palu on a future occasion for a much better experience. Warm regards, Imam Nugroho. General Manager
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C***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 24 week(s) ago
I booked a non-smoking room and even listed a special request for a non-smoking room but when checking in, the staff almost gave me a smoking room (king bed) because the non-smoking room was fully booked. I showed that I booked a non-smoking room but they said that Traveloka did not inform me. Finally, we asked if there were any non-smoking rooms available? Luckily, there was one available but with a twin bed. Finally, we took that one. Apart from that, everything was good in terms of cleanliness, comfort and stable wifi.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Warm greetings from Swiss-Belhotel Silae Palu. Thank you for taking the time to write us feedback. Allow us to apologize for the less than satisfactory stay experience you experienced, and regarding the additional requests that we could not fulfill because we had to adjust to the availability at the time of booking. This feedback has been received by our team and will be taken into consideration by management to improve facilities in order to improve guest comfort. We are happy to serve you again at Swiss-Belhotel Silae Palu on the next occasion for a much better experience. Warm Regards, Imam Nugroho. General Manager
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 24 week(s) ago
Yesterday I stayed with a room option of 9 hundred. When I arrived, the room was good according to my expectations, but the wardrobe leaked because of the rain and I was moved to another room but was moved to a room with a quality below the room I had booked. I should have been moved to a room with the same quality, right?
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Warmest greetings from Swiss-Belhotel Silae Palu. Thank you for taking the time to write us feedback. Allow us to apologize for the less than satisfactory stay experience you had. This feedback has been received by our team and will be taken into consideration by the management to improve the facilities in order to improve guest comfort. We are happy to serve you again at Swiss-Belhotel Silae Palu on the next occasion for a much better experience. Warmest Regards, Imam Nugroho. General Manager
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a***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 25 week(s) ago
The hotel is great, but you can't swim in the sea because there are lots of crocodiles.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warm Regards, Imam Nugroho. General Manager
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m***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
friendly hotel staff, very good service. for the food in the hotel restaurant is also delicious. so it's quite satisfying to relax from work
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Accommodation's Reply
29 Apr 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warm Regards, Imam Nugroho. General Manager
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yulianti
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
I give it 5 stars ⭐️⭐️⭐️⭐️⭐️ steady and comfortable.
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Accommodation's Reply
29 Apr 2025
Dear Mrs. Yulianti, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warmest Regards, Imam Nugroho. General Manager
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Nur K. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
First time staying at this hotel. The room is quite spacious, there is a sofa and dressing table plus chairs. The bathroom is okay, the hot water is also fast. Complete amenities. Breakfast also has many choices. Very worth the price because I got a promo from Traveloka. Lucky me. Good luck Swissbel Palu.
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Accommodation's Reply
10 Apr 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warm Regards, Imam Nugroho. General Manager
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N***a
icon-origin-TRAVELOKA
7.2
/10
Reviewed 36 week(s) ago
The service at breakfast was lacking, guests were still eating, their plates and glasses had been lifted, the air conditioning had been turned off, and they were only given 10 minutes to eat.
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Accommodation's Reply
04 Mar 2025
Dear Valued Guest, Warmest greetings from Swiss-Belhotel Silae Palu. Thank you for taking the time to write us feedback. Allow us to apologize for the less than satisfactory stay experience you had. This feedback has been received by our team and will be taken into consideration by the management to improve the facilities in order to improve guest comfort. We are happy to serve you again at Swiss-Belhotel Silae Palu on the next occasion for a much better experience. Warmest Regards, Imam Nugroho. General Manager
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
The staff is very friendly and helpful. The breakfast menu is very varied and the taste is excellent.
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Accommodation's Reply
21 Feb 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warm Regards, Imam Nugroho. General Manager
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Exterior 4 Swiss-Belhotel Silae Palu

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Overall Ratings & Reviews Swiss-Belhotel Silae Palu

Traveloka (1,453)
Other sources (17)
8.4
Very Good
From 1,453 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.5

Service and Facilites

8.5

People often mention about Swiss-Belhotel Silae Palu
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Staff Friendliness (21)
Ambiance (21)
Room Space (19)
Family Friendly (18)
Hotel Area (18)
Variety (18)
Taste (17)
Surroundings (16)
Bedroom (16)
Accessibility (15)
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Traveler Reviews Swiss-Belhotel Silae Palu

Number of reviews per page
20
40
Customer reviews
Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I really like it, I'm a regular when I go to Palu
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Swiss-Belhotel Sile Palu would like to extend our warmest greetings to you! We are so pleased that you had a wonderful stay. Your satisfaction is our highest priority and we are proud that our team has provided you with such a memorable experience. Thank you very much for your positive review. We do hope to welcome you back to Swiss-Belhotel Sile Palu soon. Best regards, Swiss-Belhotel Sile Palu Management
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O***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I'm quite satisfied with the room I booked... the view is perfect. The swimming pool is quite spacious, I personally felt comfortable with the bed, and I liked the variety of food, and the staff were friendly👍
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Swiss-Belhotel Sile Palu would like to extend our warmest greetings to you! We are so pleased that you had a wonderful stay. Your satisfaction is our highest priority and we are proud that our team has provided you with such a memorable experience. Thank you very much for your positive review. We do hope to welcome you back to Swiss-Belhotel Sile Palu soon. Best regards, Swiss-Belhotel Sile Palu Management
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff was very nice and the room was suitable.
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Accommodation's Reply
13 Oct 2025
Dear Valued Guest, Swiss-Belhotel Sile Palu would like to extend our warmest greetings to you! We are so pleased that you had a wonderful stay. Your satisfaction is our highest priority and we are proud that our team has provided you with such a memorable experience. Thank you very much for your positive review. We do hope to welcome you back to Swiss-Belhotel Sile Palu soon. Best regards, Swiss-Belhotel Sile Palu Management
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
really like this hotel, delicious food, spacious rooms and the best service
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Accommodation's Reply
13 Oct 2025
Dear Valued Guest, Swiss-Belhotel Sile Palu would like to extend our warmest greetings to you! We are so pleased that you had a wonderful stay. Your satisfaction is our highest priority and we are proud that our team has provided you with such a memorable experience. Thank you very much for your positive review. We do hope to welcome you back to Swiss-Belhotel Sile Palu soon. Best regards, Swiss-Belhotel Sile Palu Management
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Fazli S. B. Z.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Enjoyable with the view of the bay behind the hotel
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Accommodation's Reply
02 Oct 2025
Dear Mr. Fazli, Warmest greetings from Swiss-Belhotel Silae Palu! We are delighted to hear that you had a wonderful vacation with us. Your satisfaction is our greatest joy, and we are proud that our team was able to provide you with a memorable experience. Thank you very much for your positive review. We look forward to welcoming you back to Swiss-Belhotel Silae Palu soon. Warmest regards, Swiss-Belhotel Silae Palu Management
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A***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Old hotel, poorly maintained. Unfriendly security. Should be priced at just 400,000-500,000 Rupiah.
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Accommodation's Reply
17 Sep 2025
Dear Valued Guest, Thank you for taking the time to write a review about your experience at our hotel. We apologize for any inconvenience you experienced during your stay. Your feedback is a serious concern for us and we will immediately follow up with the relevant team to improve our service. We hope that on your next visit you will have a more pleasant experience, in accordance with Swiss-Belhotel Silae Palu's hospitality standards. Warm regards, Swiss-Belhotel Silae Palu Management
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F***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Overall everything is okay, just need to improve the soundproofing in the room.👍👍👍👍👍⭐⭐⭐⭐⭐
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Accommodation's Reply
03 Sep 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will do our best to ensure your next visit will be an even better experience. Our team will be delighted to welcome you back. Warmest Regards, Management of Swiss-Belhotel Silae Palu
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MOHAMMAD F.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very pleasant, comfortable, and excellent service.
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Accommodation's Reply
03 Sep 2025
Dear Mr. Mohammad F., Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will do our best to ensure your next visit will be an even better experience. Our team will be happy to welcome you back. Warmest Regards, Swiss-Belhotel Silae Palu Management
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
First timer to Palu, deliberately chose this hotel because it was close to the beach. Early check in, entered the room was cool and clean. I got on the 5th floor, although not a beach view but the experience in the room was pleasant. Stayed for 3 days with satisfaction. Compare with other hotels in the city of Palu, I think this hotel and hotel service are the best.
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Accommodation's Reply
09 Jun 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warmest Regards, Swiss-Belhotel Silae Palu Management
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Thanks for the good services. Always give the best experience for guests.
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Accommodation's Reply
02 Jun 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warmest Regards, Swiss-Belhotel Silae Palu Management
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F***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 22 week(s) ago
The hotel staff is very friendly and helpful.
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Accommodation's Reply
30 May 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warm Regards, Imam Nugroho. General Manager
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Yahyan D. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
Easy check in, even though it was late, and we were able to upgrade the room, but the restaurant staff didn't really understand because we stayed for 2 nights and still asked for additional charges for breakfast.
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Accommodation's Reply
26 May 2025
Dear Mr. Yahyan, Warm greetings from Swiss-Belhotel Silae Palu. Thank you for taking the time to write us feedback. Allow us to apologize for the less than satisfactory stay experience you had. This feedback has been received by our team and will be taken into consideration by management to improve facilities in order to enhance guest comfort. We are pleased to be able to serve you again at Swiss-Belhotel Silae Palu on a future occasion for a much better experience. Warm regards, Imam Nugroho. General Manager
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C***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 24 week(s) ago
I booked a non-smoking room and even listed a special request for a non-smoking room but when checking in, the staff almost gave me a smoking room (king bed) because the non-smoking room was fully booked. I showed that I booked a non-smoking room but they said that Traveloka did not inform me. Finally, we asked if there were any non-smoking rooms available? Luckily, there was one available but with a twin bed. Finally, we took that one. Apart from that, everything was good in terms of cleanliness, comfort and stable wifi.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Warm greetings from Swiss-Belhotel Silae Palu. Thank you for taking the time to write us feedback. Allow us to apologize for the less than satisfactory stay experience you experienced, and regarding the additional requests that we could not fulfill because we had to adjust to the availability at the time of booking. This feedback has been received by our team and will be taken into consideration by management to improve facilities in order to improve guest comfort. We are happy to serve you again at Swiss-Belhotel Silae Palu on the next occasion for a much better experience. Warm Regards, Imam Nugroho. General Manager
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 24 week(s) ago
Yesterday I stayed with a room option of 9 hundred. When I arrived, the room was good according to my expectations, but the wardrobe leaked because of the rain and I was moved to another room but was moved to a room with a quality below the room I had booked. I should have been moved to a room with the same quality, right?
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Warmest greetings from Swiss-Belhotel Silae Palu. Thank you for taking the time to write us feedback. Allow us to apologize for the less than satisfactory stay experience you had. This feedback has been received by our team and will be taken into consideration by the management to improve the facilities in order to improve guest comfort. We are happy to serve you again at Swiss-Belhotel Silae Palu on the next occasion for a much better experience. Warmest Regards, Imam Nugroho. General Manager
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a***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 25 week(s) ago
The hotel is great, but you can't swim in the sea because there are lots of crocodiles.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warm Regards, Imam Nugroho. General Manager
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m***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
friendly hotel staff, very good service. for the food in the hotel restaurant is also delicious. so it's quite satisfying to relax from work
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Accommodation's Reply
29 Apr 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warm Regards, Imam Nugroho. General Manager
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yulianti
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
I give it 5 stars ⭐️⭐️⭐️⭐️⭐️ steady and comfortable.
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Accommodation's Reply
29 Apr 2025
Dear Mrs. Yulianti, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warmest Regards, Imam Nugroho. General Manager
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Nur K. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
First time staying at this hotel. The room is quite spacious, there is a sofa and dressing table plus chairs. The bathroom is okay, the hot water is also fast. Complete amenities. Breakfast also has many choices. Very worth the price because I got a promo from Traveloka. Lucky me. Good luck Swissbel Palu.
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Accommodation's Reply
10 Apr 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warm Regards, Imam Nugroho. General Manager
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N***a
icon-origin-TRAVELOKA
7.2
/10
Reviewed 36 week(s) ago
The service at breakfast was lacking, guests were still eating, their plates and glasses had been lifted, the air conditioning had been turned off, and they were only given 10 minutes to eat.
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Accommodation's Reply
04 Mar 2025
Dear Valued Guest, Warmest greetings from Swiss-Belhotel Silae Palu. Thank you for taking the time to write us feedback. Allow us to apologize for the less than satisfactory stay experience you had. This feedback has been received by our team and will be taken into consideration by the management to improve the facilities in order to improve guest comfort. We are happy to serve you again at Swiss-Belhotel Silae Palu on the next occasion for a much better experience. Warmest Regards, Imam Nugroho. General Manager
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
The staff is very friendly and helpful. The breakfast menu is very varied and the taste is excellent.
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Accommodation's Reply
21 Feb 2025
Dear Valued Guest, Warmest Greetings from Swiss-Belhotel Silae Palu, Thank you for taking the time to provide a valuable review of your stay and we will try our best to ensure your next visit with an even better experience. Our team will be happy to welcome you back. Warm Regards, Imam Nugroho. General Manager
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