Airone City Hotel

I drove to the address provided and there was no hotel there at all and no way to contact them so I had to stay in a different location! Very exhausting at almost midnight to drive there and not see the property! I would like a refund please!

I booked Air One City Hotel in Catania via Hotels.com, entering the ages of the guests (14 and 17). Upon arrival, I was told I had to pay extra for each child because, according to them, the ages they received were wrong – despite having proof from my booking confirmation. The situation was made worse by Camello at reception. He was extremely rude, dismissive, and unwelcoming, leaving me very upset. When Hotels.com tried to call the hotel to resolve the issue, the phone rang repeatedly in front of me, and he refused to answer until I asked. When he finally picked up, he hung up on the agent. We arrived early and were told our bags would be safely stored, but they were left unattended, and we had to carry them ourselves when the room was ready – shocking for a 4-star hotel. The non-smoking room smelled heavily of smoke, the shower was tiny, and cleanliness was poor, though the room was spacious and had a bidet. The door had no full lock, forcing us to push a chair against it for security. This hotel does not provide an iron; you must hand over clothes and pay for ironing. At checkout, staff tried to charge me again for the same extra fee until I showed proof. Parking is limited and not as advertised. The breakfast was good, and the gentleman serving it was polite, but otherwise staff were unprofessional. We became so uncomfortable that we avoided asking for anything. I have never felt so unwelcome at a hotel and could not wait to leave. I would not recommend this hotel!!

Outstanding breakfast staff and service.

Breakfast selection was good, staff friendly and helpful. Limited wifi in outdoor areas by pool. Limited transport options into Catania. Uber taxis were expensive and unreliable.

This property was beautiful! It looks much better in person than it does on the Internet. The staff was friendly and my room was clean and spacious.

I loved staying at this establishment. The breakfast was wonderful and included in the price. The staff is friendly and helpful. I would definitely stay there again.

Fantastic service and accommodations!

Fantastic staff lovely place

Great small hotel with excellent facilities

We booked 2 superior rooms, we got one at the 1st floor and second of the 2nd floor. very good rooms, big and clean. However, the Internet in both rooms was very poor, disconnected every few minutes, we could not use it. The location of the hotel is great for day tours at cities around with good access to the highway. The pool is relatively small, but nice, the breakfast is good but with no variety. Overall stay was good at reasonable price. We will definitely choose this hotel again if you will be in the area

Room is large can fit a whole family, 2 bedrooms and a sofa bed with two bathrooms. The room is clean and have mini bar and free bottle of wine. The service is quick and staff are friendly nice. Check in is flexible, 20 mins to airport. Highly recommend!

Room and hotel were immaculate. Staff were attentive and pleasant.

great hotel, just needed for an overnight stay before the airport, staff were friendly and the room comfy. The pool wa s and added bonus

Excellent service, clean and organized, definitely recommend

Excellent breakfast, large and clean room, available parking, pool, great value for the money

Hotel great. . Area surrounding horrible. Close to nothing. Poor neighborhood.

Desk staff,

Great stay

Excellent property! Check in super slow, front desk girls not to costumer oriented.

friendly staff