Hotel Sweet Home

Hotel was not good. Was dirty and smelly. I couldn't even think about anything else.

Good and comfortable however toilet did not lock

Unwelcoming environment, it did not feel clean or safe. Very strange protocols…we were asked to make payments without receipts, we had to leave our room key at the front desk before leaving etc. Convenient location but that’s about all there is to say positively.

Overall accommodation is in an easy commutable location, staff are very friendly and professional. Heating system not working and there are no door mats outside the toilets causing lot of inconvenience. Over all comfortable place with the price.

Very good staff. Close to Rome center

Super weird hotel. I had to return the key every time o wanted to leave and there was no ID verification to pick up the key (I sent a different kid every time and they never asked for anything just handed over the key). The door didnt lock (if it did someone was going into our room and leaving it unlocked) the shower was held together with tape and there was no hot water (I had to ask about it and still it was only like warm). The bed were just thin mattresses on metal frames, except one that was a “couch” but this was also held together with tape, broken and sagging in the middle (when I brought this up it was tapped together with a poster) ANTS!! They were everywhere and I let the desk know, just like the shower, and the bed and the lock nothing was done. They were in the clothes, the bed, the tables … epic fail. I was worried about this hotel after reading reviews like mine then shocker I had the same experience. So frustrating. What was the worst was I reached out to cancel due to the safety concerns and was denied by the hotel. Then when checking in and staying I experienced most of the concerns I had. This hotel should NOT be listed on here and it should not be open for children.

Tv did not work shower hard to cl8mb up into. Had to step up a level in bathroom to toilet and shower. Weird.

The sink and shower were very slow draining and the toilet never stopped running. I let the manager know but nothing was addressed. Bath towel was only slightly larger than a hand towel. No hand towel provided. The site was very convenient and I felt safe. Very easy access to metro, trains and buses. Shop owners and restaurants were very friendly. Many restaurants to choose from.

The only unique thing about this property is location however other i wouldn't recommend it at all. I book a two bed room and a one really small bed and a big bed, now the small bed was not even ready when we arrived. Secondly the guy at desk told us we had to pay in either cash only or card only for city tax which didn't make no sense. The room itself had a lot of cracks in the wall, the beds were hard and the door handle from the outside was not working properly had to force open the door at times. Would not recommend unless for one night.

Expedia should delist this property immediately. This is a scam and a trap. You will be placed in jail cell instead of a hotel room. Bugs will bite you. You will smoked under heat as your AC will not work. Trap is that, you are close to station so you get attracted and end up booking it. Do not book this place at all I will be reporting this to Rome health office too. I spent a night in hell as I have no other place to go.

Old Matresses, only one room key with a 5kg weight attached to it. Hot water intermittant, as well as, internet.

Staff is very good and flexible Room nice, clean and quiet

I liked how close the apartment was to Rome Termini, and the room itself was clean. However the hotel was often a little tough to access and navigate from front door to room

The room has no sound insulation. Even though we were on the fourth floor, we could hear the garbage machines early in the morning and the cars go by. The pillows were hard. I’ve never seen a pillow like these pillows. My daughter complained her beds was on a slant. I checked, it was. My wife complained the beds were hard. The good thing about the hotel is that is a couple of minutes walk from the train station. 22 minutes walk to the colosseum and 2.5 miles to the Vatican. Food and shopping right around the hotel. Nicely located. It has the smallest elevator I have ever seen. There is a sign you can only load it with two people or one person and a bag. A bit scary if you asked me. The high ceilings make the fourth floor like an eighth floor, so take care walking up. Even being so high up, it was very noisy in the morning.

Very good hotel, simply press intercom to enter the building. Greeted by very nice staff, super powerful AC under 37° of Rome. The staff also allowed us to drop off bags before check in and a while after check out.

The staff were friendly and the accommodation was good value for money.

I bought new shoes and left them in the hotel. When I returned, they were gone. I approached the hotel manager about the situation, but before I could explain, they insisted that nothing gets stolen in their hotel. They didn't offer any solutions and accused me of lying to get compensation. The room was very dirty, especially the restroom and bath area, and the bedding seemed like it hadn't been washed in ages. The hotel manager tried to charge me 110 euros for the Rome tax. I informed them that children under 12 shouldn't be included in the tax, and they agreed to 55 euros. However, on the last day before checkout, they demanded more than 55 euros for an unclear reason, which I refused to pay the additional. They also refused to give me a detailed receipt for my stay.

I do not recommend this place. There were many problems with it. Yes, it was near Termini which was nice, but it is a sketchy area. The staff was hit or miss. The reception is open 24/7 and when you leave the building you have to give them your room key, but when you come back and get your room key you don't have to prove that it's your room, you just come in and tell them which key you'd like... It seemed not very safe in that regard. Also we spoke Italian but the staff did not. They refused to speak Italian and they only spoke English. Regarding the room, we had multiple problems, the bathroom being the biggest. The mechanics of the toilet were bad. The water would not fill up in the tank, so the flushing didn't work. We asked the person at the front desk to help us and he got it to flush but didn't tell us how to fix it and just told us that we used too much toilet paper. We ended up figuring it out, but we shouldn't have to play with the toilet mechanics to get it to flush every time. In the tank we found old Pepsi cans the staff used to try to keep the flushing mechanism working... Also the bathroom smelled very strongly of chlorine and it wasn't pleasant. The room looks just like it does in the photos. It was clean, but there wasn't much room to maneuver. Also the TV was weird, it was like an android phone on the TV screen. It took us a while to get it to work.

We were told at check in that there was no electricity and were put in another hotel with worse ratings. The room had peeling wall paper, cracked ceiling, bad smell, wasn’t clean, and wifi didn’t work.

Bathroom mold needs attention. Room nicely refreshed daily. Staff helpful.