Shibuya Excel Hotel Tokyu

we took the corner unit overlooking the shibuya crossing which was amazing. Also it was close to station and food court. The entrance to the hotel is in on the 5th floor and there were not any signs indicating how to get to this corner elevazor to acces the hotel?

Amazing experience. Would not want to stay anywhere else on our next visit. Can’t say enough good things. Thank you Excel!

Amazing location!

Our three night stay was a great start to our trip. Thank you.

Fantastic stay!! Staff are excellent

Room was small but clean, for the price not really worth staying here unless you get a good price through a booking company. Location was convenient

Nice

The staff offered excellant customer service!! I would definitely recommend this hotel to anyone visiting japan

Our stay at the Shibuya Excel Hotel Tokyo was excellent from start to finish. The staff were welcoming, polite, and very helpful—they even refrigerated my medicine and ice packs for our return trip, which I really appreciated. They also delivered extra pillows to our room quickly with a smile. The room was spotless with a perfect view right over Shibuya Crossing—an unforgettable sight at such a reasonable price. The size of the room (and the bed!) was just right for two adults, and we were very comfortable. The private bath was clean, stocked with earth-friendly products, and featured a bidet toilet. The water pressure in the shower was incredible—it could do it all, anything from watering a houseplant to power-washing a driveway, at whatever temperature you like, all at the turn of a knob. Towels were thick and absorbent, and thoughtful touches included a full-length mirror, two comfy chairs with a coffee table, a desk, small TV, and a fridge with a built-in thermometer—perfect for anyone who needs to monitor medicine storage. Blackout curtains ensured a great night’s sleep, and the hotel itself is beautiful, with a nice restaurant and café inside. Right outside, there’s a great food market and a French pastry shop, and of course you’re right in the middle of everything Shibuya has to offer. There was even a free interactive ghost story attraction nearby—but I was too much of a scaredy cat to try it since one of the features was spooky sounds coming from all directions!

Shibuya Excel Hotel has an excellent location, very clean rooms, and provides very good service. Highly recommended.

The rooms are super outdated, uncomfortable mattress and there was mold on the wall of my room.

The staff were excellent they helped me with everything I asked

The location was a perfect base for our plans, re shopping, eating & general getting around. You pay compared to similar 4 star, but well worth it

Perfectly situated, near metro and train station. Shops and restaurants all around the area.

Restroom door are to small for my wheelchair that’s the only thing I didn’t like overall 4 out 5

Our stay at the Excel hotel was wonderful. The room size was sufficient, and their bed was soft and clean. Their toilet was a bit small, but that is a given for a Japanese hotel. Regardless, we had an amazing time. The location is probably the best part. Close to the train station, shibuya crossing and shopping centres. Truly convenient.

Excellent customer service and the staff are fast and efficient. We plan to return to shibuya and this hotel again

It was our first trip to Japan, we only had one week. The location was fantastic, adjacent to Shibuya Station as well as the Mark City Limousine Bus drop off/pickup. We could see the Shibuya Scramble from the elevator as well as elevator lobby. Our 24 th floor had an amazing view of the city. Once we were in our hotel it felt so peaceful, yet the excitement of Shibuya was just downstairs. Only slight issue was it was a bit difficult to find the hotel entrance, but that was a minor hiccup. Would definitely stay here again if we were in Shibuya!

❤️

Was very bad they added extra charges without notification.