5 Stars Hotels in Kota Kinabalu, Kota Kinabalu

Good service, good housekeeping and friendly reception with well intro to show room location 👍 will be repeat on next staycation.

Rooms are clean, simple and decent. There is no parking available or provided by the hotel, need to walk very far from the paid parking lot. Please don't give wrong info about service/facilities provided. The check in process was very slow. The staff didn't give proper instructions on how to get to the rooms. The entrance location is very weird. Its located next to the toilet entrance. They gave us 2 access cards, one for the room and another one for the glass door next to the lift. But the glass door is always open, no security measures. Non guest can simply get in to the hotel att anytime.

Had a pleasant stayed in Kota Kinabalu.

Food from outside not allowed. Will be fine If you bring it to the hotel. Air conditioner can't adjust to more cool. No window. Hotel carpet smelly. I don't like the breakfast, very limited and the half boil egg overcook. Not worth it

The bed is comfortable and nice. Just the air conditioner sound noisy make some change with it.

The good - Breakfast in average was good. Fried bihun was good. Check in process was smooth and very swift. Staff are friendly. Price wise is quite cheap as compared to other hotels. Great location. Parking is ample. The hotel condition is acceptable with areas for improvement. Room is spacious and the best thing was all rooms has bath-tub. Room wasn't using carpet, which is great. Air conditioner in the room was even better than most hotel I went, as the controller actually works! The not so good - The hotel is a bit run down, and most of the facilities are due for replacement. The key lock on my door was not tight. Wifi was not stable. The bath have no stopper (which they replace immediately upon request). The linen was very old, and the curtain already critically worn out and needs to be replaced. Breakfast, even it was good, can be improved. Food was being top up immediately, no one man the egg station and most tables don't have silverwares unless you request it (we come for breakfast at 9am). No plain water as beverages option. Swimming pool closed at 6pm, which is too early.

Before we made the room booking we called the counter service if any availability they said yes and gave us upgraded family room. But when we found out shower heater not working they said its the only room available. We asked for a refund but they said its all online. This shows very poor hotel management, no room service and maintenance check. After a long ride from Sarawak thought of having a nice warm shower but end up shivering cold shower. Please hotel management look into your room first before you enquire to your guest.

✅ Booked for 3nights but checked out the next day. ✅ The room condition is not like what have been pictured. ✅ Door lock not functioning. ✅ Dusty. ✅ Got 1 plug only. Even though the room is for 2 people. ✅ Probably not recommended for people who prefer more clean & big space. ✅ Not worth the money even though follow their normal room price.

Super clean & surely will stay this hotel next time. Highly recommeded.