Casa del Rio Melaka

Excellent location, great view, great infinity rooftop pool with a magnificent river view. Services at front desk was slow. While waiting for our room, the cold towel took forever to be served. They forgot to serve us the welcome drink and served us only with the cold towel. Attention to detail was poor. Not at par with a 5 Star hotel. The restaurant services was VERY slow. We had lunch there which took forever to be served although the nyonya food served was great. Wrong Bills were delivered to my table twice (belongs to other tables). The girl who showed us the room was obviously not trained well enough. She appeared nervous and unnatural in her job. She was explaining everything to us haphazardly and in hurry. U need to learn from YTL on hospitality before claiming your hotel a luxury 5 star hotel.

This hotel deserves all the good reviews it has received. The service from the time we checked in (towel and welcome dessert, even for our little boy, and more dessert in our room!) until we checked out (they had cleaned our car windows and windscreen!) was excellent. Our room was spacious and comfortable, with a balcony overlooking the other rooms and the river. The hotel itself is strategically located just a stone's throw from Jonker Walk and the other attractions. It is too bad we did not have time to enjoy the other facilities such as swimming pool, bicycle rides, spa and even library (with board games, snacks and coffee and tea and newspapers). Definitely 5 stars from us!

It been a long time I have been to a hotel with such excellent service. Our check in was smooth. We were offered a welcome dessert and cold towel. When we reach our room, the staff enter our room and help us to on the lights and air con. Around 5pm +, the housekeeper came with their housekeeping cart and asking every room if they need any replenishment and turn down service. Prompt service from housekeeping when we needed to dress the sofa bed. The bed is big and comfy. Lots of channels to watch. The bathroom comes with a bath tub. They even provide bath salt and a rubber ducky. My kids were having lots of fun in the bath tub. The swimming pool is the roof top and is big. But looks scary when you overlooking from the pool esp for kids as there no safety rails or glass. The library cum business center is accessible to all guests. Free usage of computer and snacks in the room. The breakfast has lots of variety. Western, Asian selection. The Nasi Lemak with sambal taste good. They even have brewed coffee, tea tarik and different types of juices too. The hotel is located a stone throw from Jonker Street and Hard Rock Cafe. Is worth staying there. We will come back again. Did not make the wrong choice then!

Great location though the Melaka River smells in the heat of the afternoon. Get a room away from the river. Good breakfast, lovely service Efficient, warm and friendly staff from Front Desk (special commendation goes to Yin!)

A home from home, just much better service at the Casa! Ill be back! From the arrival in the reception, trough the resturant, bar, pooside and the room, friendly staff and excellent service. A very good place to return to after a long day at work. Thank you for making my four weeks in Melaka very memorable! The "Dancing Guy" :)