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  6. Innotel Hotel

Innotel Hotel

11 Penang Lane, Dhoby Ghaut, Orchard, Singapore, Singapore, 238485
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According to 144 guests
Really nice hotel. The room is clean and quite spacious. Located near the dhoby ghaut MRT and bus stop. I will back here if I go to singapore again
Marscellia O.
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Based on 437 traveler reviews
24-Hour Front Desk

Nearby attractions
Singapore Shopping Centre
(0.06 km)
Dhoby Ghaut MRT Station
(0.18 km)
Plaza Singapura
(0.18 km)
Battle Box
(0.38 km)
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Review by Traveloka users

96 Traveloka customers have stayed in this hotel and given reviews:

The hotel is very convenient and clean, just great!
Really nice hotel. The room is clean and quite spacious. Located near the dhoby ghaut MRT and bus stop. I will back here if I go to singapore again
Good location, near shopping mall, clean and fresh
In our first night To crowded in process of check in,the receptionist not help at all..to loooooong for check in process in and every time we go back to hotel the security was suspected us..a stranger who get in the hotel...and I think there's double charge in my account for paying the room, I still investigation with the Issuer Bank of my CC
Good location and value for money
The hotel not looks to big, but feels comfortable The room also comfortable, clean and when I entered to the room, the AC is on already so we don't need to feel hot at the first time The restroom is quite small, but clean and fine
Very good, Comfortable and near orchard road, MRT and bus station
Second time returning to the hotel for it's good location, only walking distance to Dhoby Ghaut MRT station and mall. Clean room and friendly staff too. They also providing handphone for local and certain international call. Will definitely return to the hotel whenever visiting Singapore.
Location is excellent, only walking distance to Dhoby Gaut MRT.
Good location and great service. staff were very helpful. will be back definitely in the near future
Based on
437 reviews
Review from
Solo travel43
Friends getaway31
Rating Result
Very Bad
Very Good
One Day Stay at Hotel Innotel
We stayed in Hotel Innotel for one day in the month of October 2017. The rooms (2) were booked online. We checked in at about 1 pm. Check-in procedure was smooth and quick. The room was neat and clean with all expected facilities and a electronic safe. We checked out the next day early morning and the hotel helped us to get a cab to Airport. We did not have food and cannot comment of it. The hotel is situated within walking distance of Dhobi Ghat train station and near Orchard Street. The hotel provided one complementary mobile phone per room which could be used to make unlimited local calls. It proved to be a huge advantage for local communication. Purchasing a local SIM card can be avoided.
Family - Nov 7, 2017
Everything of hotel
Hotel staffs are always welcoming. Hotel provides complimentary water and beverages like coke, sprite, etc. The breakfast is not good enough. Bedding is comfortable. Hotel has a self-serve laundry facility.
Business - Nov 3, 2017
It’s got that Budget Luxe vibe --- smells fresh too.
I had low expectations when I checked in here for a 3-night stay at a standard 19-sq meter nonsmoking room. I’m happy to report that most of my expectations were exceeded (except for breakfast --- see below). Innotel is tucked into a quiet street (Penang Lane) surrounded by some construction behind and up the road --- but I didn’t encounter any unusual noise or disturbance, even at 3 pm when I hunkered down in the room to work on some important papers. Visible 100% from the street is the tiny lobby and front desk, all lit up bright and shiny white. It’s really just a couple of couches and the front desk, but I appreciated the nice little touch of having guests sit down while checking in. Check in was in fact a breeze, and the vibe was instantly friendly. Like a good budget hotel, the corridors have plain stark white walls relieved by splashes of color on the doors, which alternated red and blue and green and orange. But since Innotel aspires to be a “boutique” hotel, there are some small touches of understated luxury. The room is just 19 sq m, but feels pleasantly spacious compared to the 23-sq m Seda Atria rooms in Iloilo City --- I think it’s because the Innotel bathroom takes up less space. The light from the bathroom, refracted through the frosted glass walls, actually glows into the room and makes the whole area feel more spacious. The feel is fresh and clean overall. The room is brightly lit in general, and I loved the huge metal bed lamps. However, the main desk area where one could work or snack is somewhat dark --- no overhead lighting in that corner, no desk lamp either. The desk chair is balky and hard to move around ----- one of those classic sleek chair with that retro modern style. The work desk is hardly a real desk ---- just a counter that stretches the length of one wall, narrow throughout, widening at the end to form a wash area with the room’s only sink. Yes, the wash basin is inside the room, not in the bathroom. The sink is a metal basin type, looks more utilitarian than fancy. The bed is great – king-size, high off the floor, a bit on the firm side but comfy --- and I appreciate that the hotel gave me 4 huge pillows, beating the offerings at some 4 to 5 star hotels. There is a free minibar --- complimentary Coke, Sprite, 1 mango ice tea and 1 lemon ice tea plus 2 water bottles. There are some poorly finished surfaces in less visible corners (top of shower wall, the corner areas of the plain white concrete walls near the window), as well as some mold in the bathroom --- small details that you may miss it if you’re not really looking, so nothing to really worry about. The closet is quite cramped but they do give you 6 or so real hangers (not hooked ones) and 2 bathrobes! I was also provided with two somewhat flimsy but usable slippers. Don’t expect much storage space --- there are no bedside drawers, just small (narrow if a bit deep) drawers under the desk counter. The charging points are located inconveniently under the desk counter, rather than on top or above; as well as by the far side of the bed near the bathroom glass wall. Outlets are not the universal type but the hotel thoughtfully pre-installed adaptors anyway. The towels are fluffy and white, glad to note. The bathroom is indeed small --- literally a glass box whose frosted walls don’t give you much privacy (very awkward if you’re sharing a room, so this might be a showstopper for some). The shower stall gives you some room to stretch, and is equipped with shower controls that are easier to handle than those in most hotels ---- BUT the shower curtain is a flimsy curtain type. Worse, the shower floor is separated from the bathroom floor by a tiny mini-step ---- so it’s hard to keep the water inside the shower area. Breakfast was rather weird, and very disappointing --- a paltry selection (one egg tray --- scrambled one day, then hard boiled next day --- 1 fried dish (squid or dumpling), a smattering of fruits, a salad with cold cuts. The breakfast room is actually a tiny airconditioned bar area filled with crates of beer bottles & other drinks stashed in various corners, even beside the tables. (Indeed it’s the hotel’s bar at night.) There are more tables outside right by the sidewalk of Penang Lane. Fun observation: Caucasian guests seemed to prefer staying outside, despite the humid weather … while Asians seemed to prefer the inside tables. (Me, I look Caucasian but am very Asian, and I chose the indoor experience.) One morning it rained really hard for just 20 minutes, driving people out of the outside patio tables, as the overhead canopy provided meagre protection. Best of all, the Innotel’s staff is consistently friendly, greeting guests, smiling, ready to help and exchange sincere pleasantries. Location notes: The Sacred Heart church is just a five minute walk away (you just have to cross the busy Clemenceau Avenue). It’s a five minute walk to the bus stop for Bus 123 and 64 (among other bus lines), and likewise 5 minutes stroll to the Dhoby Ghaut MRT station in the other direction. So to sum up: This is a decidedly 3 star hotel, offering a 1 star breakfast, a 4 star bed and 5 star staff.
Business - Oct 29, 2017
Benjamin N
Excellent hotel!
Innotel is a really good hotel. 5mn from Singapora Plaza, a huge mall, and 5mn from Orchard road, it’s well located. 15 dollars in taxi from the hotel to reach Sentosa. The room are big, with nice bed, free drinks everyday. Peacefull and clean. The staff were helpfull, especially James, always here to help us. We didn’t take the breakfast but from what we saw, seems not that yummy. Anyway despite of that, excellent price/value. Highly recommended!
Family - Oct 26, 2017
May B
Pleasant stay for my family.
We were a family of 2A + 1C using the existing bedding. The staff are so friendly and the rooms are clean. Hotel location is about 5 mins walk to the MRT station and there is a shopping centre within walking distance also with food options. There aren't many breakfast options close by however if you wake before 10am. An extremely pleasant stay especially for the price point we could afford. I would definitely stay here again.
Family - Oct 21, 2017
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Hotel facility


Hotel policy

  • Hotel Services
    • Bellhop
    • Concierge
    • Money changer
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Newspaper in lobby
    • Tours
  • In-room Facilities
    • Bathrobe
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Shower
    • TV
  • Public Facilities
    • Elevator
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Safety deposit box
    • WiFi in public area
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • Business Facilities
    • Business center
    • Computer station
    • Photocopier
  • General
    • AC
    • Non-smoking room
    • Smoking area
  • Connectivity
    • Internet point
    • LAN Internet
    • Free WiFi
  • Accessibilty
    • Wheelchair accessible
  • Food and Drinks
    • Restaurant with AC
  • Shuttle Service
    • Airport transfer with surcharge

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM

      Innotel Hotel is located in area / city Dhoby Ghaut.

      There are plenty of tourist attractions nearby, such as Singapore Shopping Centre within 0.06 km, and Dhoby Ghaut MRT Station within 0.18 km.

      About Innotel Hotel

      From business event to corporate gathering, Innotel Hotel provides complete services and facilities that you and your colleagues need.

      Have fun with various entertaining facilities for you and the whole family at Innotel Hotel, a wonderful accommodation for your family holiday.

      Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Innotel Hotel exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      Innotel Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

      Enjoy luxurious treats and incomparable experience by staying at Innotel Hotel.

      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.