My family stay at family type room. At the second night, we just get into the hotel from Sentosa island, and we found there is leak from the central AC, and the water are all over the floor...because of the technician can't fix the problem, the manager immediately offering us to stay at another room, but smaller one with extra bed, and as the compensation we got free breakfast for 3 people along the stay, and free late check out at the last day until 6pm....we are really appreciate on how they manage the problem and thinking from customer side...thank you very much YWCA fort canning...