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  5. Pan Pacific Orchard

Pan Pacific Orchard

Hotel
10 Claymore Road, Newton, Singapore, Singapore, 229540
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Guestroom
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Bathroom
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Impressive
8.5/10
According to 41 guests
Stayed here for leisure purposes, although I knew this hotel is more for business purposes. Staff was very kind, in-room facilities are great and really love the bath tub. Room is clean and tidy and with a small working desk (as this is a business hotel). Breakfast was great and full of options of foods, but not overwhelming me with options. Overall great experience and will come again
Haikal B. A.
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Based on 2,491 traveler reviews
Parking
Swimming Pool
24-Hour Front Desk
Elevator
WiFi

Nearby attractions
Royal Thai Embassy
(0.19 km)
The Forum Shopping Mall
(0.23 km)
Far East Shopping Centre
(0.26 km)
T Galleria Singapore
(0.28 km)
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Review by Traveloka users
Review
8.5
/10
Impressive
Cleanliness
8.91
Comfort
8.20
Meal
8.20
Location
8.32
Service
8.55

17 Traveloka customers have stayed in this hotel and given reviews:

10.0
Stayed here for leisure purposes, although I knew this hotel is more for business purposes. Staff was very kind, in-room facilities are great and really love the bath tub. Room is clean and tidy and with a small working desk (as this is a business hotel). Breakfast was great and full of options of foods, but not overwhelming me with options. Overall great experience and will come again
8.5
I always stay in pan pacific claymore when I in singapore,
10.0
Firstly, special thanks to the hotel staff who are very helpful to fix my wife's shoe. Incredible job !!! especially when we caught on trouble with my wife's shoe, right at the time we just want to leave to our important ceremony. It was just great !! Apart from that, the hotel and room is clean, nice spot of orchard which just near to ion, wheelock, lucky plaza and so forth. The bathroom was quite clean, amenities are good. And the shower in the bathroom is one of a kind, its really similar as a jet machine which spraying the water out loud. I might say its a world champ of bathroom shower. Overall, its a good time during our stay in pan pacific orchard. Thanks to the management who are continue to deliver a very well services.
8.8
Nice hotel, location wise ok. Food not bad, suit my taste
10.0
Great classic hotel, easy to reach.
10.0
Great service and location!
10.0
Good location, clean and good.
4.5
I booked and paid with no smoking room and breakfast included, but reception said no room for non smoking, and I got smoking room, and no breakfast. But I paid for expensive rate for executive room. Bad service and experience,, I fon't want to stay again here, even I have gold member for pan pacific membership.
9.0
Great stay. Near to shopping area
9.0
Great hotel with a great staff
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Based on
2,491 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business859
Couples620
Solo travel181
Family522
Friends getaway194
Rating Result
Very Bad
27
Bad
67
Average
163
Very Good
757
Extraordinary
1,477
Amy S
Has positives and negatives
We arrived at this location for the first night of our honeymoon to find out we had 2 single beds rather than a queen/king. When we informed staff at the location they said they could not change it as no staff were available at that time but we were welcome to 'push the singles together'.. even after informing them we were in our honeymoon, no further effort was made to accommodate our original request, with staff informing us there had 'been a miscommunication'. We later attended the reception/concierge desk to book an airport transfer to which they replied, "we don't do that". Very unhelpful. The included buffet breakfast is good with a extensive range of options. Rooms are spacious and nice. The fitness centre is very well equipped, however can be busy.
Couples - Nov 13, 2017
Marilyn S
A Great Deal
I arrived in Singapore at 6:30 AM after an 18 hour flight. By the time I arrived at the hotel, I was looking forward to a shower and a nap. About an hour after I arrived, if I agreed to an upgrade, I could have a room. I hesitated but agreed - a great decision. The upgrade was worth every penny - too many extras to list but the ability to use the Pan Pacific Club tops the list. Breakfast from a menu plus a buffet, drinks and hors d’oeuvres in the evening and cold drinks and snacks during the day. I also was able to have 2 articles of clothing washed daily - a plus given Singapore’s heat and humidity! The staff was friendly and very accommodating and the hotel is a quick walk to Orchard Road and its shops.
Friends getaway - Nov 9, 2017
loulousheffield
Wow wow wow ❤️
How can everything be so perfect !!!!!Arrived at 10am and was greated with a very warm welcome from bell boy then proceeded to check in and again warm welcome check in girl was in training but 1st class service said room was ready and was just being checked from House keeping,and would I mind waiting in the club lounge as we had a club level studio had free access to lounge for breakfast afternoon snacks and cocktails 6-8 wow service yet again 1st class Then after 1/2 hr we got our room keys and we were on the 20th floor (2014was the room number)it was huge and very clean. Bathroom had separate toilet bath and separate shower. Bed was comfortable. Tv span around in the middle of the room to where ever you were on the sofa or in bed. Free water, free Nespresso machine. free phone-to use around Singapore for internet was very useful You have to leave a deposit of 200us dollars for this. Was 5 min walk to orchard road so good location as close but quiet. Would I stay here again YES YES YES Would I recommend YES YES YES Keep up the good work guys and I’m going to hate leaving you on the 12th but will be back!!!!!!!
Couples - Nov 9, 2017
lhbaile
Lifesavers!
My last business trip had me booking a return flight at 1am. With nowhere to stay from my checkout time to my flight I was preparing for an uncomfortable stay at the airport. When I shared this with the reception during my check in, they agreed to a 1pm late check out, and also offered shower facilities at their spa, which I gladly took. So I spent some time walking around Orchard Road, which was very near the hotel, and went back to take a shower and refresh before my flight. Loved that the attendants at the reception were very accommodating and generous with their assistance!
Business - Nov 8, 2017
Adam M
Really Disappointed
We generally choose to stay at Small Luxury Hotels of The World when we travel. We reserved Pan Pacific Orchard purely as it was suggested by American Express Platinum Travel as part of their preferred hotel collection. We clearly advised that we required interconnecting rooms as we were traveling with our 7 year old and 4 year old daughters. At arrival at 1:47 am in the morning after waiting at reception I was advised that they were unable to accommodate American Express request of interconnecting rooms and our young daughters had been allocated a room on the same floor. After explaining that due to our daughters age this would not be an option the receptionist could only come up with “sorry”. I then asked if the other Pan Pacific property in Singapore could accommodate our request for interconnecting rooms? After a phone call this was not an option due to 100% occupancy. Now close to 2 am we were on the phone to Amex travel trying to secure 2 interconnecting rooms. The receptionist then called her previous place of employment and was able to reserve 2 interconnecting rooms. Upon asking I was assured the Marina Mandarin was 5 star. We now arrived at our re-located hotel to find that it looked like we had stepped back in-time to 1991. After we had finally got to our interconnecting rooms in our re-located hotel I did receive a call from The Pan Pacific Orchard to ensure we were happy with the rooms. As it was now past 2 am in the morning I advised that it was sufficient. My question is if you are unable to meet a guest requirement then please take the time to advise the guest in advance to allow them to make alternate plans. I understand first hand that you are not always in a position to meet all guest requirements. A competent reservations manager would review the daily arrivals and ensure that important requests are met or alternate options are prepared. The night team did all that they could to resolve the issue however this should not have been left to them. I followed up with Amex Platinum Travel they assured me that Pan Pacific Orchard reservations had confirmed the interconnecting request. I would have happily paid more for a suite to ensure our family was comfortable. To say we were left disappointed is a understatement.
Family - Nov 1, 2017
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Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. see more

Hotel facility

Description

Hotel policy

  • Hotel Services
    • Concierge
    • Express check-in
    • Express check-out
    • 24-hour Receptionist
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Newspaper in lobby
    • Porter
    • Tours
    • Wedding service
  • Things to Do
    • Children play area
    • Fitness center
    • Outdoor pool
    • Pool sun loungers
    • Sauna
    • Spa
    • Hot tub
    • Steam room
    • TV lounge
  • Kids and Pets
    • Babysitting
    • Babysitting with surcharge
    • Supervised childcare
  • Public Facilities
    • Parking
    • Elevator
    • Safety deposit box
  • Business Facilities
    • Business center
    • Conference room
    • Meeting facilities
  • Transportation
    • Car rental
    • Limited parking
    • Parking with surcharge
  • Food and Drinks
    • Bar
    • Breakfast with surcharge
  • General
    • Smoking area
    • Smoke free
  • Connectivity
    • Free WiFi

Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

Location
Pan Pacific Orchard is a hotel in a good neighborhood, which is located at Orchard.

Not only well positioned, but Pan Pacific Orchard is also one of hotels near the following Royal Thai Embassy within 0.19 km and The Forum Shopping Mall within 0.23 km.

About Pan Pacific Orchard

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Get precious and unforgettable moment during your stay at Pan Pacific Orchard.

You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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