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  5. Resorts World Sentosa - Hard Rock Hotel

Resorts World Sentosa - Hard Rock Hotel

Resort
(7 mins walk from Universal Studios Singapore) 8 Sentosa Gateway, Sentosa Island, Sentosa Island, Singapore, Singapore, 098269
Exterior / Building
Lobby
Sport Facility
Others
Others
See all photos
Impressive
8.5/10
According to 138 guests
Strategic location, near USS and other theme park.
Jaya S.
See all reviews
Based on 2,103 traveler reviews
AC
Parking
Swimming Pool
24-Hour Front Desk
Elevator
Restaurant
WiFi

Nearby attractions
Universal Studios Singapore
(0.10 km)
Marine Life Park
(0.14 km)
Tiger Sky Tower
(0.37 km)
Images of Singapore
(0.41 km)
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Review by Traveloka users
Review
8.5
/10
Impressive
Cleanliness
8.67
Comfort
8.57
Meal
7.83
Location
8.70
Service
8.53

76 Traveloka customers have stayed in this hotel and given reviews:

6.9
Early the morning about 9am+ already bell for housekeeping. Disturbing my kids who are still sleeping
9.7
Great place to stay especially if you are planning to go to Sentosa attractions
9.4
Strategic location, near USS and other theme park.
8.5
Hotel was good! But in room facilities/equipment was old…
4.9
Staff not friendly, I arrive at 10.00 and already processed for check in procedure, cause time for check in is 15.00, I ask staff to help put my luggage at the room after 15.00 but the staff said cannot do that, after I came back at 18.00 my room is not yet prepare, so I must waiting again for the room key, how ridiculous the staff work, and they give me the corner room that very far away walk from lift, and also at the midnight very noisy with the guest chat at outside. I will never go to this hotel again, cause its 5 star hotel but the service is like 3 star hotel, also the bed sheet is not clean, also every time I call front desk or operator no answer, but concierge is very helpful and friendly, only that for plus this hotel, another is bad.
8.5
Nice hotel, we love it what a beautiful holiday.
8.5
Nice and polite from the employee, they are the best service.
9.7
Good hotel and good location for vacation.
9.7
Excellent hotel with all the facility and price worthy.
4.8
bad service at hotel
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Based on
2,103 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business152
Couples389
Solo travel46
Family1,121
Friends getaway158
Rating Result
Very Bad
170
Bad
202
Average
519
Very Good
766
Extraordinary
446
Teamseek
Great place to stay in the heart of Sentosa
We stayed at the Hard Rock Hotel for 3 nights following a cruise. The location was wonderful, centrally located for Universal Studios, the Aquarium and water park. Our hotel room was comfortable and the staff were friendly. If you obtain maps there at the hotel, it will show you how to get to Universal Studios by walking through malls and nearby hotels. But, what you need to do is go out by the pool and there is an access way straight to the restaurants and Universal Studios. Very convenient! There are many restaurants located nearby and also a Starbucks. Our room rate included passes to Universal, the Aquarium and the water park. It was all worth it! I highly recommend all attractions. The Aquarium was the largest I've been to and so relaxing. The water park was great for the hot/humid days! If you like water slides, you'll love this park. The pool area was large. Great for families and adults. They also have a swim up bar. If you want a fun family vacation or even a couples vacation, this is a great place to stay!
Couples - Nov 13, 2017
Lucretia S
Lovely Staff & Great Service
We stayed 9 nights & booked 2 rooms so our teens could have privacy - they got luxurious twin beds and a balcony, we got a spacious room with a massive king bed but unfortunately no balcony in the king room. Adjoining door wouldn't open, So to dry our swimsuits or retrieve them we had go next door & ding their doorbell, lol. Our king room had some major maintenance & wear & tear issues which were inconvenient but the hotel's wonderful staff were fairly prompt at attending to our requests so can't really fault that. Breakfast was included in our stay - usual Asian hotel breakfast fare so there was something delicious for everyone. A bonus was that brekky is served until 10:30am. My only major gripes were no bathtub so no relaxing soaks with a book for me, and there's no hotel feature compendium (instructions on how stuff works, who to call for what, opening times of things, where the spa or money changer is etc) so it was impossible to work out how to make room to room telephone calls - even with a tech savvy teen trying. There are no anchor points or high rails in the bathrooms so I couldn't rig up our indoor travelling laundry line - had to use the kids balcony, lol. (Hotel laundry prices were exhorbitant). Partially solved that issue with a trip to Daiso Japan $2 store in Vivo City for hanging peg thingies which can hang over the shower glass. Thanks to another reviewer I already knew to bring caked soap and a washcloth. Ariel the concierge and the wonderful check-in staff made our stay friendly and most efficient.
Family - Nov 11, 2017
zzzzzzzz1
Great location on Sentosa
Stayed at Hard Rock Hotel while visiting Sentosa Island. Bought a package on the RSW webpage for 3D2N, including attraction tickets to Universal studios, Sea Aquarium and Adventure cove. The hotel is conveniently located within RWS with walking distance to both restaurants, shops and the attractions, as well as to the free tram that lets you explore the rest of the island. The pool are is spectacular with lap pool as well as play pools for the younger ones, pool bar and a private, white sandy beach. The rooms are clean and spacious with nothing to fault. This is a good choice if the main purpose of your visit is the attractions of RWS.
Family - Nov 8, 2017
Jake G
Pricey but Nicey
I don't know what star level this hotel would be considered, but I'd rate it a 4-star hotel easily. The location on Sentosa Island is perfect if you're visiting Universal Studios Singapore, the SEA Aquarium, or some of the other attractions at Resorts World Sentosa. Seriously, the Aquarium and Universal Studios Singapore are 5 minute walks from the hotel. I was initially very troubled by how much the room cost (we booked a room with 2 single beds), but the lovely Lina at the front desk took amazing care of us and upgraded us to a nice room with a King(?) sized bed for a nominal amount of money. Our room was spacious, well-designed, and the bed was very comfortable. Lots of nice little touches were included with the room, my favorite being a complimentary Android Smartphone that allowed unlimited texting, local, long-distance and international(!!!) calling, as well as internet. The pool area is incredible and all rooms have a pool view. We stayed on the 5th floor and loved it. The staff were all truly wonderful, often going above and beyond for their customer's needs. The only "negative" to the hotel that I noticed was some wear (like scuffed/torn wallpaper in the hallways) that could use some repair. Breakfast also wasn't included with our room (a hefty added expense for my fiancee and I at the breakfast buffet). Lastly, I purchased in-room dining our first night there and was shocked at the prices (2.5 times the cost of what it would cost in the US) and was also disappointed in the quality. Save your money and go out to The Forum (aka CityWalk Singapore) for a far better selection of eating establishments (including the Hard Rock Cafe Baltimore). Otherwise, I have very few complaints about this hotel. Price, location, staffing, amenities...all were above and beyond what I was expecting. We will definitely be back!
Couples - Nov 8, 2017
791jon
Good location
It’s a decent hotel to base yourself for the purpose of visiting Universal Studio and SEA Aquarium. Many restaurants in the area and a convenience shop 5mins walk from hotel. The room is not very big but cosy enough. Bed is comfortable and room cleanliness met expectation.
Business - Nov 7, 2017
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Hotel only accepts guests with minimum age of 21.

Hotel facility

Description

Hotel policy

  • In-room Facilities
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Refrigerator
    • Shower
    • TV
  • Hotel Services
    • Concierge
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Multilingual staff
  • Business Facilities
    • Business center
    • Business facilities
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
  • Public Facilities
    • Parking
    • Elevator
    • Restaurant
    • Room service
    • Safety deposit box
  • Things to Do
    • Casino
    • Fitness center
    • Outdoor pool
    • Spa
  • General
    • AC
    • Family room
    • Non-smoking room
    • Smoking area
  • Nearby Facilities
    • ATM/Banking
    • Hair salon
    • Shops
  • Food and Drinks
    • Bar
    • Snack bar
  • Kids and Pets
    • Babysitting
  • Connectivity
    • Free WiFi

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 11:00 AM

      Location
      Resorts World Sentosa - Hard Rock Hotel is located in area / city Sentosa Island.

      There are plenty of tourist attractions nearby, such as Universal Studios Singapore within 0.1 km, and Marine Life Park within 0.14 km.

      About Resorts World Sentosa - Hard Rock Hotel

      Have fun with various entertaining facilities for you and the whole family at Resorts World Sentosa - Hard Rock Hotel, a wonderful accommodation for your family holiday.

      This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

      The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

      The resort’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Resorts World Sentosa - Hard Rock Hotel exclusively for you.

      Resorts World Sentosa - Hard Rock Hotel is a resort with great comfort and excellent service according to most resort's guests.

      Enjoy luxurious treats and incomparable experience by staying at Resorts World Sentosa - Hard Rock Hotel.

      With its tropical landscaping and man-made sandy beach, our stunning free-form swimming pool lends itself to a dream setting for an entire day of relaxation. Add to that the great music; a beach volleyball court; stunning poolside cabanas; and we give you the best place to hang out with your family and loved ones.

      Hard Rock Hotel Singapore swimming pool is reserved exclusively for guests of Hard Rock Hotel Singapore.

      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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