Lovely building but amenities disappointing
I was so looking forward to staying at this boutique 1900's colonial heritage hotel in the middle of Chinatown, which I chose based on the many glowing TripAdvisor reviews. My husband, myself and our two teenage sons stayed in two rooms for two nights. There is no doubt it is in a great location, surrounded by restaurants, bars and hawker centres. And whilst we had a somewhat pleasant stay, there were a number of issues that detracted. To summarise:
GOOD: Beautiful heritage building, great location, good-sized rooms, comfortable beds, quality bed linen, good shower, quality English toiletries, complimentary soft drinks & fruit juices in mini bar, free smartphone to use during stay, friendly & helpful staff, relaxing rooftop bar, breakfast included in room rate - excellent cooked breakfast option (eggs, toast, sausage, bacon, mushrooms, tomatoes & baked beans - perfect if you love a big breakfast).
NOT SO GOOD: My sons' twin room was MUCH nicer than the room my husband & I stayed in!! It was bigger, had far more windows with a lot more natural light and a view of a courtyard (we had one narrow window and no view). The bathroom was much bigger than ours, with a lot more windows & natural light AND a lovely bath. My sons were delighted, I was less so.
On our first night, the air conditioning was almost non-existent - sleep was difficult as there were only quilts on the bed and no top sheets. I complained that day but they weren't able to do anything about till the next day. On the 2nd night there was a lot more air coming out of the ceiling vents but it was not chilled and still not conducive to sleeping under a quilt or getting a good night's sleep. I overheard another guest complain that their room was too warm. Interestingly, the corridor on our floor was noticeably cooler than our rooms and the hotel Reception area was much cooler.
Breakfast options were very limited: 3 options which included the generous-portioned cooked breakfast or a small bowl of fresh fruit with flavoured yogurt on top. I chose the fruit as I don't like eggs and was surprised at how little there was to eat in comparison with the cooked breakfast option. I would have liked a piece of toast to fill me up but that wasn't on offer. And not everyone wants flavoured yoghurt with their fruit, it should be on the side. The capsule coffee machine did not have milk supplied, both mornings I had to ask for milk (why???). We were asked to nominate the time we would have breakfast - I got my fruit quickly, my sons waited 30 minutes for their cooked breakfast, my husband waited 45 minutes. Bad luck if we'd had plans that morning.
Our sons' room had toiletries, ours didn't, I had to ask for them. I had to ask more than once for toilet rolls, they were small and we kept running out of loo paper. No soap is provided, even though there is a soap holder by the bathroom basin. Body wash is provided for the shower. Having stayed the previous 8 nights at the Park Regis, which provided plenty of soap, we luckily brought some with us. On day 2 at The Club, housekeeping cleaned our room and threw out our soap!!!! Yet the soap in our boys' bathroom was not touched! That was the last straw for me, I was really annoyed. Having paid a lot more per night to stay at The Club, I was wishing we were back at The Park Regis where the rooms were pleasantly cool and toiletries were plentiful.
Family - Jul 23, 2017